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“Great View and Excellent Service” 5 of 5 stars
Review of Portofino Viaduct

Portofino Viaduct
13 Custom Street, Auckland 1001, New Zealand
(09) 373-4704
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Ranked #584 of 1,295 Restaurants in Auckland
Cuisines: Italian
Dining options: Breakfast/Brunch, Dinner, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Dinner, Reservations, Late Night
Mosgiel, New Zealand
Top Contributor
134 reviews 134 reviews
77 restaurant reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
“Great View and Excellent Service”
5 of 5 stars Reviewed March 7, 2014 via mobile

Our waitress was Italian and very attentive, so good that we gave her a tip! The fillet steak was cooked medium-rare perfectly, the vegetables were understated and delicious, my daughter's pizza was tasty with a crisp crust to munch on, the Peroni on tap complimented our meals admirably, what is not to like? The view and open-air dining on a warm evening were most enjoyable, I can highly recommend this restaurant!

Visited March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 reviews from our community

Visitor rating
    30
    57
    33
    25
    30
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Slovak first
  • Spanish first
  • Any
English first
Hannover, Germany
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“It's ok, but not great”
3 of 5 stars Reviewed March 6, 2014

The view is fantastic, situated in the viaduct. Also the wine was good, but we were a bit disappointed with the food. It didn't taste like real Italian food. For the price we expected a bit more

  • Visited February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
“Staff tired and unfriendly with the wrong attitude - one bright light.”
2 of 5 stars Reviewed February 28, 2014 via mobile

I could write a lot about our disappointing experience but will keep it as short as our intended patronage of Portifino will be - never again.
We were dining late (8.40pm), had our 8 year old with us and totalled 5, counting the adults. We are from the Hawke's Bay and count as our locals Mint (Napier) and Craggie Range and Black Barn (Havelock North). We like good food and friendly service, neither were apparent at Portfino. The waitress appeared completely disinterested in serving us, another brusquely told one of our party to shift their chair so she could get through - when there was a big enough gap. Food was really average and over priced. The only bright light was after we paid and a lovely, smiley British girl (whose first night it was - I know this only because I thanked her for lifting our experience) asked our daughter how her evening had gone? And engaged us at a very basic, but courteous level. Too late guys. The rest of you stink! This is a restaurant that trades on its location at the expense of fundamentals. Surely half the fun of being in hospitality is being hospitable? WARNING: Do not dine there. Save your money and walk on by. I just wish I had taken the few minutes it takes to read all the other Tripadvisor reviews and done the same myself.

  • Visited February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
3 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Fantastic and delicious”
5 of 5 stars Reviewed February 28, 2014

Awesome place, great food, loved the location on the water in the viaduct.
Prices were on par with city charges so cant complain there.
Our waitress from Macedonia was delightful and super helpful.
Shame about the manager, he couldnt manage a smile despite our best efforts and the amount we paid! As well as glaring at us the whole time he cast a very uncomfortable shadow over the whole place.
Will gladly come again, but the manager will get a few friendly suggestions next time!

  • Visited February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Spaghetti Vongole”
1 of 5 stars Reviewed February 16, 2014

Such a shame, a lovely venue, but the food ????? and the owner, a man cannot say gentleman from Macedonia, extremely rude. A dish of Vongole "spaghetti with clams" served with 6 clams only, when questioned, the owner coming to our table and saying "you have never eaten Vongole before so you don't know what it should be", um excuse me, I have been to Italy more than 20 times and eaten Vongole and then he was so rude and extremely condescending to my colleague, I actually lost the plot and called him an A------e to get him to leave our table and stop insulting us. A big thank you to the staff who were visibly embarrassed by their owner's behaviour, as I said such a shame.

  • Visited February 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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