I stayed here at the beginning of January in 2011, and it nearly ruined my whole holiday in Auckland.
When I first got in the room I was struck by how incredibly small it was. There was barely any room to squeeze around the bed. The room also had an incredible musty smell, though, thankfully, because we were on the 11th floor we could air it out a bit, but I'd say that we more got used to it than it went away.
The bathroom is less than adequate. The walls to the shower are those of the bathroom. Everything gets wet, and the toilet is directly in front of a shower, with only a flimsy curtain to separate. No more than one in here at once, so make sure your partner and you have a good schedule. The shower itself was actually quite good; high pressure with an easy temperature control.
Besides that the only thing that was good was the view, though two floors lower (and there's a 9/16 chance of having that), and there are no redeeming features.
The television was miniscule, and despite being plugged into the wall had lousy reception. And it only picked up two channels! The cd played was so old it had a tape deck.
The internet here was truly woeful. When the hotel advertisers a wireless connection it should be for more than the foyeur. The rooms, granted, have an ethernet cable, but one without the clip, so I had to hold it in while I surfed the net. And if you want to merely check your email you're slugged with a $7 minimum fee. That is obscene.
The sheets were not changed in the 8 nights that I was there, and nor were the pillow covers. One of the two towels were, though not the other per day. This only served to increase the musty smell in the room.
The room does come with a fridge and a stove. Without pots the stove is useless. And beware of the fridge, as it is really a freezer. It froze both the orange juice and the milk I bought at the supermarket I had to walk 20 minutes to get to (and the hotel is in the middle of the city!). It didn't have the power to freeze my wine, though.
But it is the lack of air conditioning that ultimately ruins the experience. Not so bad in itself, as New Zealand never really gets warranted enough to need it with a door open. But without the door open it is hot and stuffy. But with the door open it is impossible to sleep. The hotel is above a night club, and the sound of the music, and the people screaming, from Thursday-Sunday, is intolerable. You simply cannot sleep through it. Compounding this is that at 1am every night a sweet sleeper comes past, and a fellow with a leaf blower! A leaf blower in the city! The only solution we found for this was to buy top of the range $20 earplugs. Even this barely muted the noise, but it was the only way we could catch a bit of sleep.
My partner and I are good walkers, and we were (in planning) looking forward to the inner city location. But with the noise we found ourselves returning once or twice a day for a nap, as we were so exhausted from lack of sleep at night.
The staff, in general, are nice enough, but nothing special. We did have to wait a full ten minutes to check in, even though there was no-one in the cue, as the fellow had a call, and no-one else was at the desk. Very irritating after a long flight.
So, in summary, avoid this place like the plague. It is easily the worst hotel I've ever stayed at. Hostels are better value, and the extra $50-$100 you pay at other hotels will be well worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.