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“standard hotel fare” 3 of 5 stars
Review of SKYCITY Hotel

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SKYCITY Hotel
4.5 of 5 Hotel   |   Corner Victoria & Federal Streets, Auckland 1010, New Zealand   |  
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Hotel amenities
Ranked #12 of 76 hotels in Auckland
Adelaide, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“standard hotel fare”
3 of 5 stars Reviewed March 14, 2013

We arrived in late to Auckland, so the 24 hour front desk was great. Car parking was plentiful but better signposting of which lifts to use for the hotel would have been good. We had an issue with our original room smelling of cigarette smoke, but we were promptly relocated. As hotel guests we got discounted entry to skytower. The hotel is a casino so be aware if you have children that certain areas are age restricted. The buffet breakfast was quite a large buffet. Overall was clean and tidy.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Dear Ivan_J_R

Thank you for your TripAdvisor review.

SKYCITY Hotel is a smoke free property. The only space within our property where smoking is permitted is in the courtyard. While every attempt is made to adhere to this it is disappointing when other guests ignore this policy. I welcome you to contact me with your details to allow me to fully review.

I hope to hear from you shortly.

Kind regards,
Admir
admir.mullaaliu@skycity.co.nz
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903 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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New Zealand
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed March 14, 2013

I always enjoy staying here as the staff are friendly especially Dicky on concierge. Only a short walk to Queen St and the viaduct area. The rooms are very clean and spacious with the one of most comfortable beds I have slept in. The breakfast at "Sammy's " was fantastic.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Dear Judz,

Thank you for taking the time to review your experience at SKYCITY Hotel on TripAdvisor. I was delighted to read your wonderful feedback regarding Dicky and the team.

Many thanks,
Admir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 10, 2013

Excellent housekeeping, spacious, friendly staff. Very comfortable. Only issue was a refrigerator that was either freezing everything or letting things melt but overall not a big issue.
The bed was two put together so as long as you weren't in the middle it was very comfortable.
The smoking area is on the first floor of the hotel so my partner had to travel a bit to smoke (serves him right lol)
Wished there were bathrobes for the room but it wasn't like anyone could see in anyway.
Overall a very enjoyable experience

Room Tip: Long hallways. If you are lucky you will be closer to the lift than we were.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Dear Stackit,

Thank you for taking the time to post your review of SKYCITY Hotel on TripAdvisor.

Please do not hesitate to contact our duty manager on guestservicessupervisors@skycity.co.nz to confirm your room type preference. Your guest profile will be updated with this detail. Our team will endeavour to allocate this room type to your on future stays, however, this is subject to availability. Please note we do have guest rooms with courtyard access which is our designated smoking area.

I welcome you to contact me with your details to allow me to ensure the fridge in your guest room is in working order.

I hope to hear from you shortly.

Kind regards,
Admir
Admir.Mullaaliu@skycity.co.nz
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Wellington, Wellington, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2013

Lovely hotel with particularly courteous housekeeping staff. I stayed in a suite and it was perfect for working
some problems with internet access (a bit erratic) but otherwise all amenities as you would expect in a hotel like this

Room Tip: Suites are great
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Hi Julie H,

Thank you for your positive feedback regarding our room attendants. I have shared your feedback with the rest of our team who were thrilled to receive your comments.

Wi-Fi is accessible throughout SKYCITY Hotel including guest rooms. I do apologise for any challenges you experienced accessing this service during your stay. I welcome you to contact me with your details to allow our IT team to fully investigate your feedback.

I hope to hear from you shortly.

Best wishes,
Admir
Admir.Mullaaliu@skycity.co.nz
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Texas
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 10, 2013

We spent four nights at Sky City in February 2013. We loved the location and the room was very good, clean, and comfortable. Sky City is very contemporary and a well run hotel in our opinion other then a disconnect at the front desk.

The concierge crew were all very helpful, and David is exceptional.

The only negative we saw was at the front desk check in. There was one other couple and us who had come in on an overnight flight and were waiting for rooms.Our luggage was being held and the four of us were just sitting in the lobby area across from the front desk. That part was understandable since we arrived at the hotel around 10AM. There were no other guests in the check in area after about 11AM and the front desk employees did not appear to be doing any thing other then talking to each other. Finally about noon we asked if there were any rooms ready. The employee said yes, they had rooms. It would seem customer friendly if the front desk people who knew we were waiting, could have looked up and told us there were rooms.

Room Tip: High floor with a view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Dear JeannieTexas,

Thank you for your TripAdvisor review.

I am delighted to read your positive comments regarding David and our Concierge team. David was recently awarded a Quest for the Best Leadership award from SKYCITY. This award recognises the best of the best. I was thrilled to share you feedback regarding David and our Concierge with the rest of our team.

SKYCITY Hotel will guarantee check-in from 3pm. Where possible our team will accommodate early arrivals, however, this is subject to room availability. I am sorry to read our team did not notify you when a guest room become available at 11am. I welcome you to contact me with your details to allow me to review your experience on check-in.

I hope to hear from you shortly.

Kind regards,
Admir
admir.mullaaliu@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
291 reviews 291 reviews
188 hotel reviews
Reviews in 130 cities Reviews in 130 cities
642 helpful votes 642 helpful votes
5 of 5 stars Reviewed March 8, 2013

Very nice hotel, great central Auckland location. Nice spacious room, luxurious bathroom, nice sofa in the room, no complaints at all. Lots of small 24 hour convenience stores nearby, 24 hour eating in the adjacent casino, great Starbucks-type coffee places close by. The only problem is it almost always seems to be full and hard to find space, I guess that's why it receives such high ratings.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Dear Pattayainsider,

Thank you for your recent review on TripAdvisor. I was delighted to read your comments. Please keep an eye on our website or TripAdvisor page for updates regarding latest hotel package offerings.

The team and I look forward to your next visit to SKYCITY Hotel.

Many thanks,
Admir
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Orleans, Massachusetts
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 8, 2013

This hotel has a convenient location for enjoying the city of Auckland. Be sure to take the elevator to the top of the skytower. I would also suggest visiting the Maritime Museum and the harbor tour offered.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKYCITY H, Admir Mullaaliu, Hotel Operations Manager at SKYCITY Hotel, responded to this review, March 18, 2013
Dear JFC40,

Thank you for your TripAdvisor post. I am confident other travellers will appreciate your recommendation to visit Maritime Museum and harbour tour and the SKY Tower.

I hope you have returned safely to Massachusetts.

Kind regards,
Admir
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Additional Information about SKYCITY Hotel

Address: Corner Victoria & Federal Streets, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Auckland
#8 Family Hotel in Auckland
#11 Luxury Hotel in Auckland
#11 Romantic Hotel in Auckland
#13 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — SKYCITY Hotel 4.5*
Official Description (provided by the hotel):
Centrally located, SKYCITY Hotel facilities are top-class, rooms are spacious and the iconic Sky Tower is right on your doorstep. Choose to dine in style at one of 20 plus restaurants, café and bars and experience the thrill of the world-class Casino. Wi-Fi is complimentary. ... more   less 
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Also Known As:
SKYCITY Hotel Auckland, New Zealand

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