We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very average service” 3 of 5 stars
Review of The Quadrant Hotel and Suites Auckland

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Quadrant Hotel and Suites Auckland to your Saves list
The Quadrant Hotel and Suites Auckland
4.5 of 5 Hotel   |   10 Waterloo Quadrant, Auckland 1010, New Zealand   |  
Hotel amenities
Ranked #30 of 77 Hotels in Auckland
Auckland Region, New Zealand
1 review
“Very average service”
3 of 5 stars Reviewed June 12, 2014

Checked in at 5pm, hotel was very understaffed, there were two staff members trying to check in about 5 people at once and organize valet, and bag trolleys.

Stayed in the Deluxe Queen room, very average, there was a glass fill of cigarette butts on our balcony, 1 face cloth for two people, no hand towel to dry your hands in the toilet and the shower would change to extremely cold and then scorching hot and the pillows were rock hard.

When I made the reservation through the online website, part of the deal was a complimentary $20 food or beverage voucher - DID NOT RECEIVE THIS.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 16, 2014
Dear Hayley W,

Thank you very much for your valuable feedback. I am sorry to hear that your stay was not very pleasant.

We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence.

At The Quadrant Hotel & Suites, we offer variety of accommodation options ranging from the basic Studio apartments with standard amenities to One Bedroom suites, Two bedroom suites and the Penthouse apartment with all the luxuries to make your stay relaxing and enjoyable.

Quadrant is a preferred choice for many travellers and it tends to get busy during peak times and peak season. However, we make every effort to provide a high degree of customer service to all our guests.

We are looking forward to welcoming you back at The Quadrant and hope we can change your experience with us.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

837 reviews from our community

Traveler rating
    188
    333
    165
    96
    55
See reviews for
94
370
113
157
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Christchurch, New Zealand
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

I stayed one or two nights per week from March to May because of work at Auckland University, for which one could not find a better location. The outstanding feature of the hotel was the staff at the from desk: not only courteous but also warm and friendly, always wearing a smile and responding to any question or request immediately. The bar and restaurant staff were likewise always helpful. The rooms were very well equipped and always clean. The bathrooms are on the small side, but this seems fairly standard for hotels these days. The restaurant is also rather small, but the food was fine. I would have no hesitation in recommending the hotel to any who wish to stay a few nights in good reach of the city centre and the university.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 16, 2014
Dear ken w,

Thank you very much for your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with us. We always make an effort to delight our valued guests like you.

We wish to welcome you soon and offer you a delightful experience during your next stay with us.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 10, 2014

We stayed here for two nights for an event in Auckland. The hotel is a good walking distance to the city. The car parking was a very good service. Rooms are clean and the hotel staff are helpful. Perfect for a weekend in the city.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 16, 2014
Dear Lucy J,

We really appreciate your valuable feedback. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

We will be looking forward to welcoming you again and making your stay more enjoyable.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 9, 2014

We stayed one night just to go to a concert in Auckland. It was good walking distance to the Vector Arena and suited us fine. The room was well appointed with a jug etc to make teas and coffees - we had a basic, queen studio room. Very small bathroom/Ensuite room. But entirely sufficient. We had a quick turnaround to head back to work the next day, so we were frustrated that the valet parking took so long. It possibly was very quick, but after checking out and waiting 30minutes in the foyer, I asked about if someone was getting our car soon, and apparently it was already there - just nobody thought to tell us. The room was confortable and clean, except the decor has been a bit battered around by guests and not repaired. We'd stay again, so long as the price was reasonable. The restaurant and menu looked promising, and seemed popular but we didn't have time to try it out.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 11, 2014
Dear junismum,

We thank you and appreciate you for your valuable feedback.
We have noted your concerns carefully and would like to assure you that appropriate actions have been taken to avoid such re-occurrence.

We wish to welcoming you again and enhancing your experience at The Quadrant.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 9, 2014

Got an early check in on arrival which was great - staff at reception were courteous and helpful. The location is perfect - just a 5 minute walk into the city center.
The hotel itself is very modern in style and our room was clean and very comfortable - I have seen a lot of people saying that the rooms are very small, but we actually found it quite cosy! Perfect for a couple of nights and free wifi is included. Would definitely recommend.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 9, 2014
Dear LD2901,

Sincere thank you for your valuable feedback, it was much appreciated. We are glad that you enjoyed your stay with us and we were equally delighted to have you as our valued guest.

Your valuable feedback helps us to be better and deliver better. We look forward to welcoming you again and offering you a yet another delightful experience.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 5, 2014

Stayed here for 6 nights – I came in on a red eye from Los Angeles and by the time I got to the hotel about 8.30 am I just wanted to crash. The check-in was pretty swift and they said they would try to give me early check in, while I waited I had the buffet breakfast which was pretty good. There was hot food and a selection of fruits etc, there was even cold cuts, I thought it was pretty expensive though at $22.

I finally checked in about 11.30 am I think and while I was really fed up by then I did appreciate being accommodated early.

The room its self was great: everything you could possibly need while travelling, including a washing machine which is a big plus on a longer trip, it did smell a bit questionable / musty though, don’t think previous users had left it open to vent after use? The room was very clean and housekeeping was excellent each day.

I was on the 10th floor and the balcony had a great view down to the port area. The free Wi-Fi was also great and although it could be a bit slow in the evenings when everyone else was on it - was perfectly workable though.

I tried the hot tub one night as well which was great, didn’t use the gym but it looked pretty small and full with the 2 people who were in there.

Lastly the location of the hotel was great, although it’s on top of a hill so wherever you go you have to walk back up it – there are no shops or anything in the immediate vicinity but you can walk to everything within 5/10 minutes. It’s also right around the corner from Auckland Art Gallery.

I would definitely stay here again and would highly recommend.

Room Tip: Ask to be put on a high floor
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 5, 2014
Dear HelenFromUK T,

We appreciate your valued feedback and thank you for taking time to post it. It was an equally delightful experience for us to have you as our valued guest.

Your valued feedback is very encouraging and we look forward to welcoming you soon.

Kind Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 2, 2014

Exactly what we needed! An early check-in after a long haul flight from London and baggage store once we checked out. Clean and comfortable room, compact but functional, with a kitchenette and an outdoor area. The staff couldn't have been more helpful or accommodating. We especially appreciated the free wifi (not a given in NZ hotels) and voucher for the bar. This was booked on a deal so it represented excellent value for money.

Things to know… we didn't have a car but if you did, parking would be tricky and probably expensive. The location is slightly off the pace (near Auckland Uni) making it quieter than other CBD properties but it involves a five minute walk into Queen Street or the waterfront. This in itself is not an issue except that the area is hilly and the roads really steep. Although we didn't mind, other people might.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VRGroup, General Manager at The Quadrant Hotel and Suites Auckland, responded to this review, June 5, 2014
Dear Dianne H,

Thank you very much for your encouraging feedback. We truly value your feedback and are glad that you enjoyed your stay with us. We always make an effort to delight our valued guests like you.

We wish to welcome you soon and offer you another delightful experience during your next stay with us.

Warm Regards,

General Manager,

The Quadrant Hotel & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Quadrant Hotel and Suites Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Quadrant Hotel and Suites Auckland

Address: 10 Waterloo Quadrant, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#22 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Quadrant Hotel and Suites Auckland 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Located in downtown Auckland, just a well shod hop, skip and jump away from the city's fashion district, restaurants and bars - featuring 200 apartment style rooms (studios, 1 and 2 bedroom apartments) each with a fully equipped kitchen, balcony and FREE Wifi with a generous daily limit of 1GB. It's easy to see why The Quadrant Hotel becomes the home away from home for many travellers throughout the year. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Booking.com, Priceline, Cheap Tickets, Despegar.com, Agoda and Hotels.com so you can book your The Quadrant Hotel and Suites Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Quadrant Hotel And Suites Auckland New Zealand

Owners: What's your side of the story?

If you own or manage The Quadrant Hotel and Suites Auckland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.