Hotel is located a short walk from the centre of town. The train station is a brisk 15 minute walk. There are some steep hills to get to the hotel from the main street which may concern some with walking difficulties.
Foyer and lobby are unimpressive but rooms are surprisingly good. Rooms are roomy, nicely furnished and fully equipped - fridge/freezer, microwave, dishwasher, hot plates and full range of cooking utensils and crockery. A continental breakfast is provided in the room fridge - bread, spreads, juice, coffee/tea, milk, cereals.
All this would suggest a comfortable stay however we were very disappointed with the standard of service provided. On one occasion our room was not serviced (bed not made, dirty towels not replaced, bathroom not cleaned, kitchen not cleaned, rubbish not removed, room not vacuumed, coffee/tea/juice not replaced) despite requesting this THREE times directly at reception during the day.
A written complaint to management got us a partial service the following day. This partial 'service' for some reason again meant the room was not vacuumed and certain items such as dirty towels and breakfast not replaced.
In addition the hotel didn't have 'Do not Disturb' signs available and made no effort to rectify this.
It was disappointing that we had repeated issues with getting a basic level of housekeeping as our early impressions were positive based on the room itself and the location. Unfortunately for this reason we would not recommend staying at the Auckland City Oaks as the service standard didn't meet the minimum expected level.
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- Also Known As:
- Auckland City Oaks Hotel Auckland Central
- Oaks On Hobson
- Auckland City Oaks New Zealand