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“Give it a miss” 2 of 5 stars
Review of Quest On Nelson Serviced Apartments

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Quest On Nelson Serviced Apartments
4.0 of 5 Hotel   |   90-92 Nelson, Auckland, New Zealand   |  
Hotel amenities
Ranked #42 of 77 Hotels in Auckland
Mount Maunganui, New Zealand
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
“Give it a miss”
2 of 5 stars Reviewed July 12, 2012

Stayed for one night last minute on our way up North, struggled to find reception then struggled to find someone to help us. Terrible service, room was tidy but nothing special, I don't think it was worth it's price when you compare it to others around the same price. I think it would helped if they dropped their rates to match what they have to offer.

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    9
    28
    18
    13
    7
See reviews for
16
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8
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Wellington, New Zealand
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed June 27, 2012

Booked in for 2 nights, didnt stay for the second night. Complained about room to reception but they were fully booked and not really interested.
Room was dirty and in huge need of repairs, I complained to AA ratings that I had booked here based on their 4 star + rating but that it was awful. They were awesome and said they would look at the room on next inspection and that the manager of the chain would contact me but this never happened.
Complaint I sent: "It was like the apartment from a horror movie. Stains on the carpet, paint falling off, mould over the ceilings, broken equipment, bugs squashed over the roof, not cleaned well, hair over floor and bath etc . Honestly one of the most disgusting rooms I have ever been in. We even shortened our stay to move to another hotel the next morning"

Room Tip: I stayed in Room 1C... Do not stay in this room ever!
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 22, 2012

Go stay some place else paint flaking of ceilings grubby carpet long walk to town on busy main road not nice area to be late at night. Pay a little more and stay some place else.

Stayed June 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mt Barker
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 22, 2012

We recently stayed here for two nights in a two bedroom unit. It was adequate but not very spacious. With four people it was bit crowded. The reception staff were difficult to understand and not very well versed on the city. On a positive note, the views of the harbor were magnificent.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2012

We stayed here for about 6 days and found that the location was excellent for getting around Auckland. When we arrived we received a complimentary upgrade to a two bedroom apartment on the 8th floor, which had a great corner window view of the city and was not too noisy from the main road. The apartment was a bit out-dated and on some days it was not perfectly cleaned, but was good value for money. Having facilities such as a washing machine and dryer was great and we were able to have a nice, comfortable stay. Would definitely stay here again.

Room Tip: Higher floors are less affected by the street noise, and have a great view.
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Te Awamutu, New Zealand
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 21, 2012

I stayed here with my friend and our daughters...the oven stink like old fish when turned on, my friends daughter got an electric shock from the light switch...and to top it off when my friend was having her morning shower (after a rainy night) she noticed the paper and plaster was peeling off the wall and the ceiling was bulging...with water dripping through.

Terrible experience, would never stay there again. We were not charged in the end and were assured the issues would be righted....But at the risk of the safety of our children???

Room Tip: Don't be on the top floor!
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  • Stayed March 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Top Contributor
198 reviews 198 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 2, 2012 via mobile

I travel to Auckland on a regular basis and have stayed in a number of the $100 ish per night apartments. This was the only cheap one left due to a concert at the Vector arena. 2nd floor one bedroom apartment was ok but noisy all night due to traffic on Nelson Street. Needs some updating. Quite a walk down to the viaduct. Probably wouldn't stay there again.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest On Nelson Serviced Apartments

Address: 90-92 Nelson, Auckland, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service
Hotel Style:
#28 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest On Nelson Serviced Apartments 4*
Number of rooms: 47
Reservation Options:
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Also Known As:
Quest On Nelson Serviced Apartments Hotel Auckland Central
Quest On Nelson Serviced Apartments Auckland, New Zealand

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