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“More like a hostel then a hotel” 3 of 5 stars
Review of Grafton Oaks Hotel

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Grafton Oaks Hotel
3.0 of 5 Hotel   |   121 Grafton Road, Auckland, New Zealand   |  
Hotel amenities
Ranked #51 of 77 Hotels in Auckland
Woodstock, MD
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“More like a hostel then a hotel”
3 of 5 stars Reviewed April 23, 2014

Our room was a nice size, however, there was no air conditioning, bed was very soft, and the bathroom was small. The staff on the other hand was very friendly and helpful. We arrived before check in time and they locked our luggage up safely so we could explore.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashok S, Manager at Grafton Oaks Hotel, responded to this review, May 16, 2014
Dear Linda C:
Thanks for your feedback. Airconditioning is something which comes with a price and my management decided to go for an affordable yet neat and tidy rooms. So there we are. The whole premises is spotless and staff is responds in a tik for anything guests want. With inhouse Bar and breakfast facilities, one can get value for ones money in a centrally located place.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Korean first
  • Any
English first
Bulls, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 14, 2014

Really cheap. 5 nights $61/night. A bit dodgy and a bit grotty but you can see the new management is trying. What can you expect for this price anyway...certainly not getting the ritz. The staff were friendly and helpful. The bed was clean and comfy and the shower pretty clean. Looks as though the cleaners need to put their glasses on but overall pretty good for the price. Would stay again if I needed to be near Auckland Hospital.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashok S, Manager at Grafton Oaks Hotel, responded to this review, May 16, 2014
Hi Paula W:
Thanks for your feedback. I got the hint for your shower comments. Have instructed the housekeeping staff to embark upon deep cleaning in all showers. These are now more sparkling and shiny. Thanks for your alert!

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 4, 2014

Location was great as we needed to be near Auckland Hospital but that mean't getting very little sleep as the hotel is right next to the motorway by under Grafton bridge. Earplugs definitely a necessity. Hotel a bit past its use by date.

Room Tip: Rooms on the Grafton Road side could be quieter.
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, April 6, 2014
Dear Omokannie: Motorway is right on the door step to get into and out of city without getting into chaotic traffic jams. During night, closing the window could minimise noise. Minimum noise though expected unlike countryside resort. Hotel building is not brand new, but very neat and tidy.

For readers: With unbeatable price, we strive to provide best customer service, daily room service on demand, professional housekeeping, 24hrs reception, free WiFi and onsite parking for a very reasonable price in central city location.

Regards
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Manukau, New Zealand
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 3, 2014

I stayed here based on the reviews on Trip Advisor and on what seemed a reasonable price. This place isn't the Ritz, but it is clean and the staff very helpful. If you're looking for somewhere to put your head down for the night if you're passing through, then this hotel is fine. The manager was very welcoming and lovely to chat with.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashok S, Manager at Grafton Oaks Hotel, responded to this review, May 16, 2014
Dear BigJoe498:
Appreciate your comments and like to say that our staff is striving 24/7 to maintain the Hotel rooms in top quality. The whle premises is sparkle clean and right in the centre of the town. Everything is within walking distance - be it hospital across the road, Auckland Domain, Museum, ASB Tennis Stadium, Auckland University, K' Road businesses and shops, High Street fashion stores, or famous Queen Street eateries,

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 2, 2014

The new owners of only a few months could not have been more welcoming when we arrived with two couples who were visiting Auckland from The UK. They went out of their way to make our stay enjoyable, particularly as one of the couples in our party were celebrating a special occasion. Great rooms, spotlessly clean and comfortable. We were fully appraised of what to do and local eateries, walks and sights and could not have been more impressed with how helpful everyone was. We will certainly come again and will be recommending to others!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, April 6, 2014
Dear Scorpio_nov90:
Thank you indeed for your encouragement. We feel proud to have you and look forward to your next visit so that we could get another opportunity to serve you and make your stay enjoyable.

For Readers: We have 24 hrs reception, daily service, onsite parking for a reasonable price, free WiFi, onsite Bar, Continental breakfast, neat and tidy rooms, friendly customer service, and unbeatable price for all this right in the centre of the town.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga, New Zealand
1 review
1 of 5 stars Reviewed March 31, 2014

I have traveled internationally over 4 continents, and have never, ever had to deal with the arrogance and absolute scant disregard to customer service anywhere in the world as I had to endure by the pathetic, childish, retortish drivel handed out to me by the management of this den of iniquity.
This abominable establishment is a disgrace to Auckland and New Zealand, and I sincerely hope that the regulatory board of New Zealand Tourism closes this dump down!
I booked this place as a last minute telephonic decision which was a mistake. However, on the positive side, this is good as I will advise anyone to spend $10-$20 more and you can get so much more in Auckland and New Zealand.
THIS PLACE IS AN ABSOLUTE DISGRACE TO THE INDUSTRY AND SHOULD BE CLOSED DOWN!!

  • Stayed March 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, April 6, 2014
Dear Kiwivan:
Sir, you booked at last minute, decided to cancel even before check in, spoke to staff at Reception for 100 per cent refund, staff showed reluctance to refund full due to Hotel policy, you argued more for refund, staff went out of way to refund half your money, but you still continued to ask for full refund, at last gave up and left reception saying "I will see how you people carry on your business". Well, your situation can be appreciated. But Hotel is there to do business with written policies on website and third party websites. There is a minimum cost once room is booked. You appear to be on the board of NZ Tourism and may understand hotel industry well. Sorry if we were not upto your satisfaction.

For readers: Grafton Oaks Hotel staff is highly trained professional team, well versed in customer service, frequently go out of way to satisfy customer, focus on customer service with an eye for detail, promptly respond to any customer call, and all this within affordable and unbeatable price, right in the central city. With spacious rooms, neat and tidy place, 24hrs reception and on site Bar, your stay would be nothing less than comfortable.

Regards
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Auckland
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 25, 2014

The location to the Auckland Hospital was very suitable for our requirements
Parking was an extra cost and a bit restricted.Road noise was reduced by closing the window. This could be overcome with double glazing, although this may necesitate air conditioning for ventilation. We had a comfortable stay. Thank you.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vivek S, Manager at Grafton Oaks Hotel, responded to this review, April 6, 2014
Dear Kelvin and Jean P:
Thank you for time and the good feedback.

For Readers: We strive to provide maximum comfort and minimum price right in the centre of the town with clean and tidy rooms, comfortable beds, friendly service, 24 hrs reception.

Regards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grafton Oaks Hotel

Address: 121 Grafton Road, Auckland, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access
Hotel Style:
Ranked #51 of 77 Hotels in Auckland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grafton Oaks Hotel 3*
Number of rooms: 47
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Also Known As:
Grafton Oaks Hotel Auckland, New Zealand

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