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“Mixed bag - some great food, some not so good” 3 of 5 stars
Review of Masu

Masu
90 Federal Street, Auckland, New Zealand
09 363 6278
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Ranked #45 of 1,294 Restaurants in Auckland
Cuisines: Japanese
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
Swindon, United Kingdom
Contributor
13 reviews 13 reviews
5 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Mixed bag - some great food, some not so good”
3 of 5 stars Reviewed February 16, 2014

This restaurant is part of the SkyCity hotel/complex. NZ people tend to eat earlier than Europeans, therefore, the restuarant was busy when we entered at 9pm but soon quietened down. We went for the tasting menu which was a bit of a hit and miss. A couple of great dishes - prawn tacos beautiful and dessert, according to my wife, one of the best she's had. However, in between was a bit disappointing. In particular, the sashimi was poor, cut thick and the snapper had skin/sinew making it inedible. Service was efficient but unspectacular. There seemed to be a lack of cohesion between waiting staff and the 3 kitchens. We had 4 dishes arrive at the same time and as the restaurant was quietening down they seemed to want to rush the food out. Prices are at the higher end and as such our expectations were not met. My experience seems to be different from the majority of other reviewers, however, good restaurants are good every day and don't have off days.

  • Visited January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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142 reviews from our community

Visitor rating
    82
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Budapest, Hungary
Top Contributor
183 reviews 183 reviews
183 restaurant reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
“The best Sushi I had in Auckland”
5 of 5 stars Reviewed February 15, 2014

Compared to other sushi restaurant, I feel that Masu have better design sushi and better consideration for the starters . I ate the green soybean here and felt very delicious, also the sashimi and crayfish from South Pole. I really enjoyed the place and feelings.

  • Visited January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
41 reviews 41 reviews
27 restaurant reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Great food and great service”
5 of 5 stars Reviewed January 31, 2014

Very impressed with this new restaurant in town. Service was fast, friendly and personable

Every dish was beautifully cooked and presented

We sat at the bar and got to see everything being prepared- so got dinner and "show"

Dishes are served for sharing, between the 2 of us we ordered six dishes, some small and some larger. Plenty to eat.

I had the ginger tonic-wow an amazing ginger hit!

Definitely will be back

  • Visited January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Melbourne, Australia
Top Contributor
161 reviews 161 reviews
45 restaurant reviews
Reviews in 70 cities Reviews in 70 cities
58 helpful votes 58 helpful votes
“Fine dining”
4 of 5 stars Reviewed January 24, 2014

We were a large party of 10 and we had a semi private room. We had a banquet meal and it was amazing. Beautifully presented, plenty to eat and though not always authentically Japanese it was delicious. Our evening was enhanced by our great waiter, Colin, a Canadian, who made the night. His attention to detail and great service will be remembered.
Great place to eat, but I would image that you would definitely have book as the place was packed with diners when we left around 9pm

  • Visited January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Amsterdam, The Netherlands
Top Contributor
57 reviews 57 reviews
12 restaurant reviews
Reviews in 46 cities Reviews in 46 cities
30 helpful votes 30 helpful votes
“Great japanese style food”
5 of 5 stars Reviewed January 18, 2014

We really enjoy going to japanese restaurants and this one is in line with zuma and nobu. Great design and great food! Really try the chicken, and wagyu beef. We also liked the extra fat tuna that is tender like butter. Staff is very attentive and quick which we like a lot. Great food really go here for a nice dining experience.

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