Having looked at the City Towers web-site, (a piece of advertising that proudly displays salubrious looking and beautifully maintained \ equipped apartments), we were very confident we had made a good choice for our stay in Auckland. How wrong could we have been.......
The apartments are housed in an unwelcoming, poorly maintained, 3 storey L-shaped block, which has a design owing more to prison cells than a place for tourists to stay. However, the exterior is positively delightful compared to the interior! I arrived with some family members who had also reserved. They left in disgust after 5 minutes - fortunately they could as they live only a few hours away from Auckland. I had no such luxury of choice as I was part of a group of 19 people from the UK in Auckland for a rugby match and the whole city was booked out. There was no way we could have found alternative accommodation.
I had to move rooms twice before I could find one that I could bear to spend the night in, (i.e. one that had cleanish, unstained sheets). The apartments had clearly not been refurbished for decades. Peeling wallpaper, stained, threadbare carpets, ripped upholstery and an infestation of ants in the bathroom were just a few of the pleasures that we experienced at City Towers, (the pronounciation is far more appropriate if one replaces the c in City with sh). And this was in the room we moved to!
The staff could do nothing much for us as all the apartments are like this. Whilst they were not rude in any way, they were not particularly helpful either. Having taken NZD100 per room per night under false pretences, I was less than impressed when reception phoned my room at 1 minute past check out time and asked for NZD15 late check out charge!
I had dealt personally with the manageress when making the booking and when I met her, I perceived a clear sense of embarrassment from her on the basis that she knew she had sold us a red-herring, (i.e. the web-site and brochure do not match the reality in any way whatsoever). Although this may also have had something to do with my uncle telling her in no uncertain terms exactly how poor her apartments are.....
We subsequently found out from various taxi drivers that the place frequently changes names, which obviously confuses tourists and keeps a fresh supply of mugs rolling in. Do not stay here under any circumstances. It is appalling - I would probably turn my nose up at this place if I was homeless and looking for a bed for the night.
The address is as follows so hopefully, if and when they do change their name again in the near future, people may still find these reviews - they can't change their address:
2 Maungawhau Road
I will also be contacting the Auckland Tourist board to see if they can do anything about this place. It advertises itself as 4 star - this might be applicable on a ranking scale for dosshouses, but certainly not for tourists.
The only good thing I can say about it is it is relatively central and Newmarket has a lot of restaurants and shops. Other than that, it would be no loss to the NZ tourist industry whatsoever if this place was bulldozed to the ground.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.