Ok so I paid $110pn and I wasn't expecting the Hilton. But I do expect a clean room with workable facilities.
I booked online and saw that I needed to book a carpark so I did so and the email trail with Adrian was friendly and welcoming. So far so good.
I arrived at 5pm on the Tuesday night there was no where to park in order to check in so I pulled into the entrance to the car park and ran in to ask where I could leave my car in order to check in. The receptionist said the car was fine there and so I proceeded to check in despite my misgivings about where the car was left. The receptionist swiped my card and I asked about paying in the morning when I leave. She said that was fine and she gave me my room key, a car park entrance and a HUGE list of housekeeping rules. Being concerned about my car I didn't read it I just darted out the door to my car to find an annoyed looking person parked in the middle of the street wanted to get access to the carpark! I had been instructed to park on the lower level so I pushed the entrance to the door as it lifted up it revealed a dark poky garage with a wide driveway going up and a small winding pathway off to the left! I went up the driveway thinking "they couldn't possibly expect me to get my car in the small drive" but yes, that was the way down. I slowly negotiated my way down and managed to get into my ridiculously placed car park.. if you are wanting a park here I would say DO NOT DO IT!!!! Small car park, my mid size Toyota really struggled to get in and out.
Anyway, got up to my room. It was small but there was just me in the room so that was OK. Well lit with a nice little balcony. Would have been nice to have a chair out there but there was nothing so I just opened the sliding door and sat on the single bed. Flicked through the list of housekeeping rules and the directory. Upset to find out I was an hour too late to order breakfast. So I went to the little convenience store next door and bought some bread, peanut butter, cereal and milk and retired to my room.
Went to have a shower at this point. Housekeeping had cleaned the room but there were missing tiles on the walls and a sign said "more towels in the lower cupboards" but on checking I found none. Also housekeeping had left the shower nozzle so that when I turned the shower on it sprayed straight at me and all over the floor. had to use towels to clean it up and then found out later that if I had stained any of them I would have had to PAY for them!
The shower ran cold while I was in it.
There was no central heating so I had to use the oil heater which was old and I really didn't trust it.
The pillows were rock hard. but the bed was soft and comfortable
There was a crack in the stove top. I mentioned this to the receptionist on check out as I didn't want to be charged for it. Also the dishwasher lid where the powder goes wouldn't close either and so I had to leave dirty dishes in the washer for the cleaning staff.
There were cobwebs on the balcony.
The toilet didn't flush properly. I had to hold it down for about 6 seconds to get it to do anything adn then give it some short sharp flushes to get it to finish the job.
Went down next morning to check out as I said I would to find no one on reception but to be fair the reception hours were printed on the long list of housekeeping rules I got on check in. i went back up to my room and returned at 8am when reception opened.
On checking out I reiterated what I had discussed with Adrian about leaving my car in the park till 12 when my training conference ended. the receptionist said it was fine she was there all day. I had to hand back in my car park pass and when I returned at 12 to get my car (freezing cold, hungry and wet as i had to walk 2 blocks in the rain with no umbrella) there was no one on a reception to give me my pass back. A note on the door said they would "be back soon". This was the final straw and I just wnated to get my car and get on the road so I called the main hotel desk and spoke to a very rude lady who said she would try find someone to assist. In the meantime the receptionist came back and said she would wait at the top of the narrow drive and open the door for me so I could get out.
I think Quest on Eden should sign up for one of those Gordon Ramsay specials where he goes into a hotel and shows them hoe to run the place properly. Seriously. This place does have potential but when I pay over a hundred doallrs for a room I expect a flushing toilet and warm shower. Seriously.
- Official Description (provided by the hotel):
- Serviced apartment-style hotel in quiet central city street, close to Queen St, Downtown, Viaduct Harbour, University of Auckland, Albert Park and Vector Arena. 29 Studio, 1 and 2 bedroom apartments, with fully equipped kitchen (including microwave & dishwasher), SKY TV, phone, hairdryer, complimentary amenities. Spotlessly clean, serviced daily. Reasonable rates. All apartments non smoking. Undercover hotel parking must be pre-booked ($15 per day). Friendly, helpful staff will help you make the most of your Auckland stay! ... more less
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- Also Known As:
- Quest On Eden Hotel Auckland Central
- Quest On Eden Auckland, New Zealand