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“Great location, average room” 3 of 5 stars
Review of Mercure Auckland

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Mercure Auckland
4.0 of 5 Hotel   |   8 Customs Street, Auckland 1001, New Zealand   |  
Hotel amenities
Ranked #39 of 76 hotels in Auckland
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1,578 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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Singapore, Singapore
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 18, 2013

The service by the staff was slightly above average.

The room felt very old. The first room that was assigned to me on the 6th floor had a broken shower mixer knob. I immediately called reception and was told that the hotel was fully booked and thus they were unable to give me another room. They sent someone up to check the shower and after confirming that the knob was beyond repair, he went downstairs and returned after a while to say that we've been moved to another room one level below. (Guess the hotel is not so fully booked after all?) The air conditioning unit was noisy. There wasn't much sound proofing as I could even hear the next door unit flushing their toilet, not to mention the street noises from below.

In addition, the lifts made loud noises when they moved up and down which were audible even in the room. The lifts also felt unstable whenever they opened their doors.

The valet parking was also very expensive (NZD40 per night). It was mentioned that I had to call 20 minutes prior before leaving so that my car would be driven to the front. But even after I called, I was asked to wait for another 10 minutes and was even questioned if I had called earlier to collect my car! The staff also bumped and scratched the rear bumper of my car on the last day. At least the duty manager admitted fault and claimed that they would call the car rental company to settle the issue.

I guess the only saving grace was the hotel's location.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union Bridge, Maryland
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 17, 2013

Friendly front desk, An older hotel, with nice rooms, good security. Had to use your key card to use elevator. We had a room with a nice harbor view. We stayed two nights. There was some street noise the first night from loud people down on the street. The location is across the street from a shopping mall, and close to restaurants and shops. Close to train station, cruise ship terminal, and ferry terminal. Walking distance to the downtown marina area.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 15, 2013

Booked this hotel for my husband's 30th birthday I booked 2 rooms through Booking.com which appointed one room for 2 adults and the other for our son who's 11. I also made a note on the special request field, indicating that interconnecting rooms where required.

We arrived at the hotel to check in, my son with a head injury, he was bleeding, holding an icepack to his head and with a slight concussion, I was not asked at any point whether I needed any assistance or if he was ok, I was told that there were no rooms available and that we had to have separate ones or pay for an upgrade for 2 harbour view rooms resulting in an extra $120 for the stay.

A lot more shocking things happened after this which I've detailed in an email to the general manager and I'm waiting for a response, but generally shocking customer service from the on duty manager Kimberly.

But back to the hotel review, service aside the rooms are in dire need of renovating, and these were the ones we had to pay extra for so who knows what the standard ones look like. All in all this hotel is NOT to 4 star standard at all, yes its centrally located and the views from the restaurant are lovely but it is not value for money and there are much nicer and cheaper options in the city with the same location, so save yourself the feeling of staying in a Travel Lodge and stay somewhere else!

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Auckland 4*
Official Description (provided by the hotel):
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 
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Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand

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