We booked this hotel because of it's great location and the price was reasonable but when we checked in, we were severely disappointed. The lobby was modern and the staff helpful and friendly but we were shocked when the elevator opened on the 11th floor. The halls smelled and the carpet was dirty and it looked like we had stepped back 10+ years. To be fair, our room, bathroom and sheets were all clean but the walls in the room were scratched and damaged and there were screw holes showing. The fixtures in the bathroom were old. The counter top was old, the colors were drap.The carpet was shredding in places and the whole room is in DIRE need of updating. It was depressing. We were supposed to stay 3 nights but now are looking for another place to move to. I felt ripped off as for $259 a night, I expect much better. On top of that they wanted to charge us $29.95 per day for internet for just one computer. Yes they give free wifi in the lobby but only 30 mins. This is not the way to attract business people to this hotel. This hotel could be great if updated but until it is I do not recommend you stay there.
- Official Description (provided by the hotel):
- Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more less
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- Also Known As:
- Mercure Auckland Hotel Auckland Central
- Accor Hotel Auckland
- Mercure Auckland New Zealand