The short version: If you want a hotel to steal your money by charging $300 for a $70 room, then stay here. Otherwise, do yourself a favor a run the other way as fast as you can.
The long version: This was the 4th Mercure property on our Australia/New Zealand trip, and it was BY FAR the worst of the bunch. Mercure seems to mean "dirty hallway carpets" in French, since every property we visited had that problem. But on to specifics with regards to this property...
The one good thing about this property is the location. It's right in the heart of the CBD. And that's where the good part ends....
Let's see, where to begin? First off, the pictures of the rooms on websites like Hotels.com are a lie. The rooms don't look like that at all. There were no bedspreads on our beds. No colorful pillows. Just a room that hasn't been fixed up since the late 70's. Cracked tile work in the bathroom and bathroom fixtures fit for the Bates Motel. The pressboard bathroom door was peeling and curling up at the bottom. And that's just for starters...dirty groutwork, worn carpets, there is no safe in the room...this hotel hit the jackpot of suckitude.
Mercure has ripping off their customers down to a science. If you would like to use WiFi, it's $10 for 2 hours of use. They give you limited free Internet access for 30 minutes if you want to hang out in the lobby. Hell, McDonald's has free WiFi access. You hear that Mercure?? McDonalds. And when you're charging $300 for a $70 room, perhaps it might be good not to tick people off even more by bleeding them for another $10. I'd rather stay at a McDonald's in the future.
They also don't like to give you toilet paper. One time, we had to call the front desk to get some more because we ran out. You know how long it took for the to come up to the room? Over an hour...not good if you know, you have an emergency or something.
Furthermore, there is A LOT of noise coming into the rooms from the street. If you enjoy curling up in bed and drifting off to sleep to the drunken shouts of Kiwi's and tourists at 2 and 3 in the morning, then this is your place. If we had stayed anywhere near the elevators, I am sure they would have added to the cacophony of drunken awesomeness.
Additionally, this crappy hotel charges $40 A NIGHT for parking. That's more than they charge in the middle of Manhattan. Another "profit center" for the bottom-line rip off mentality of Mercure Hotels. And the fantastic porters scratched our rental car pretty good. But of course the hotel isn't liable for any damage, and because we had to get to our flight, we couldn't stay and argue about the damage. Which like I said, they weren't responsible for anyway...
The staff are friendly, but if you bring up any problem to them, they get that scared look in their eyes like "Oh my God, what went wrong now?!?!" As if, you know, they deal with complaints day in and day out and management never makes any effort to fix the source of said complaints.
I can't imagine how this hotel has 4 and 5 level reviews. Perhaps Mercure often hosts conferences for the Worldwide Myopic Tourist's Convention. That would explain a lot.
It is obvious that Mercure doesn't care about this property or the quality of the stay of the guests. There are a lot of cruise tour groups that stay at this hotel. Maybe after being cramped up on a ship, this place looks like Nirvana. But to anyone else, this hotel is a hovel.
Perhaps instead of responding to the one star reviews of his crappy hotel, Edward Judd should actually try to address the many problems with this property. It needs to go on Hotel Impossible, it's that bad. I never plan on staying in a Mercure property for the rest of my life, they are so poorly run. And this hotel is in the running for the worst of the bunch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.