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“Did not live up to the hype” 3 of 5 stars
Review of Great Ponsonby Arthotel

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Great Ponsonby Arthotel
4.5 of 5 Bed and Breakfast   |   30 Ponsonby Terrace | Ponsonby, Auckland 1011, New Zealand   |  
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Ranked #9 of 60 Auckland B&B and Inns
Cameron Park, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Did not live up to the hype”
3 of 5 stars Reviewed February 27, 2013

On the plus side we were greeted and helped by the very friendly and helpful Holly. She was a delight to deal with. On the negative side, the room was small and we had trouble fitting in with two large bags. Breakfast menu was impressive but the new cook was having trouble delivering - my husband's breakfast was overcooked the first morning and my crepe was burnt the second morning. I know the new staff was causing some stress for the owner and it was definitely showing in her interactions. While Ponsonby is interesting - the street the B&B is on is a bit mixed. We were awoken the 2nd night with a woman screaming for her life and ended up calling the police as did our host. Certainly not the fault of the B&B but impacted us just the same.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally J, Owner at Great Ponsonby Arthotel, responded to this review, March 4, 2013
I am sorry your breakfasts were not up to scratch. We would have been happy to have replaced them had you asked just as we tried to make it a better for you after the noise at night by giving you an award winning bottle of wine from our cellar. I am sorry you did not mention that. I am also glad that fortunately most of our guests were deeper sleepers than you and I were as they heard nothing.I hope the rest of your holiday went well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    272
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    14
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Copenhagen
1 review
5 of 5 stars Reviewed February 26, 2013

Staying at the Great Ponsonby Arthotel was a really lovely experience. Sally and Gerry are wonderful. I felt comfortable and at ease as soon I walked into the establishment. The rooms are clean, the bed I slept in was great, the staff are friendly, service is excellent and the vibe is calm and happy. The location is perfect - especially if you fancy shopping, nice dining, and a class of Bikram Yoga ;)
I felt so good staying here - I wish I could have stayed longer.
I'll definitely stay here again when I next return to Auckland.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 25, 2013

We, recently, had the chance to stay in Auckland for a couple of nights before travelling to Queenstown for a wedding. As usual, we stayed at the Great Ponsonby. I was pleasantly surprised when Sally told me that my first stay with she and Gerry was nearly 20 years ago, just after they'd opened for business. I didn't realize it was that far back. Since then, I don't think I've stayed anywhere else in Auckland and I don't expect to change. Why would you? It's just a great place. To give an example of the excellent level of service they provide, Sally travelled all the way to Auckland airport to give us my wife's cell phone she'd left behind in our room. The only downside of this trip was that we could stay for only two nights. We'll make it longer next time.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 24, 2013

My colleague and I shared the penthouse on our recent stay to Auckland on business. The room was really comfortable and we enjoyed a gin or two on the balcony each night too.
As far a B&B's go this place is great, the decor is lovely, so full of character and the room was very clean. The hosts Sally and Gerry are terrific, always up for a chat and full of great suggestions for your stay. We needed to access a lot of food for a job and Gerry sorted us out!

The breakfasts were delicious every day.Shops are just up the road, plenty of places top eat and drink too.

I would much prefer to stay in a place like this than some boring hotel. Would like to bring my husband back next time. Loved it!

Thanks to Sally who managed to squeeze us in last minute!

Room Tip: penthouse is great has a very comfortable lounge area off the bedroom.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Castle, New Hampshire
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 20, 2013

The Great Ponsonby is located in a great location of Auckland, in the middle of great restaurants, shops and coffee and bar area. Easy walk to all of that and down by the waterfront. You can catch the bus within a block and go anywhere else you would want. James was great with suggestions and recommendations.
Our room was very comfortable and had everything we needed, plus a little kitchen. Breakfast was great with nice selection of fruits and cereals plus a nice variety of hot items which you could order.
Definitely would recommend staying here if you are in the Auckland area.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otaki, Wellington, New Zealand
1 review
5 of 5 stars Reviewed February 11, 2013

The Great Ponsonby is in a league on its own. It is elegant without being ostentatious, friendly helpful staff, beautiful decor, first rate breakfast, eco-friendly, excellent location & comfortable accomodation.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2013

Booked this online from England and used this as our base for New Year and gotta say it was a great choice from the moment we checked-in on a Sunday afternoon until we left 2 days later. Holly welcomed us with tea a friendly smile and a lot of very useful tips and suggestions about the city.
We stayed in the "Green Room" and it was really great, quirky perhaps but full of character and all the facilities you need: sitting area (inside and out), TV - DVD, kitchen, fridge etc.
Breakfast with Sally and Gerry was worth the stay on its own and complimented by the staff. Although not exactly downtown Ponsonby Rd has enough bars and restaurants to cover most tastes yet close enough to get into town for sightseeing.
We stayed in about 10 places in our 3 week stay and this was in top 3.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Ponsonby Arthotel

Address: 30 Ponsonby Terrace | Ponsonby, Auckland 1011, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #9 of 60 B&Bs / Inns in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Great Ponsonby Arthotel 4.5*
Number of rooms: 10
Official Description (provided by the hotel):
Relax in a quiet, heritage, 1890's villa in the middle of cosmopolitan Auckland, just 2 minutes stroll to Ponsonby's vibrant cafes, restaurants and galleries. Fifteen minutes by eco bus, five minutes by taxi to the waterfront or a 30 minute amble through Ponsonby's interesting streets. Close to Eden Park, the Zoo and all main attractions. Qualmark 4 star+ and Enviro Gold. Breakfasts are legendary. They are cooked to order, not just left in your fridge the night before. This is a place to have fun & meet other guests.Free, unlimited wifi throughout hotel, ipod docks, all sky channels in your room. ... more   less 
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Also Known As:
Great Ponsonby Arthotel Hotel Auckland Central
Great Ponsonby Arthotel Auckland, New Zealand

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