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“Good for a night” 3 of 5 stars
Review of YHA Auckland International

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YHA Auckland International
4.5 of 5 Hostel   |   5 Turner St | P.O. Box 68-149, Auckland 1010, New Zealand   |  
Hotel amenities
Montreal, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Good for a night”
3 of 5 stars Reviewed February 9, 2014

We stayed at this hostel two times. The first time they ask us to pay for two nights instead of one night. The receptionnist was not very competent. The bed are okay, the showers are hot. Most of the room have very small windows so it's dark. Convenient if you have a car to park or arrive late (24hours reception). It's cheap but the YHA Auckland city is cheaper for the same services.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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119 reviews from our community

Traveler rating
    13
    43
    49
    7
    7
See reviews for
6
30
54
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Oki-gun, Shimane, Japan
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 7, 2014

Thank you to Linda and the team for looking after our large group from Japan (my husband, his family, our friends). She helped us with room allocation, useful information etc. It was everyone's first time to stay in a YHA, but I know they all had fun staying in a dormitory room and meeting people from other countries. We will recommend the YHA to other friends and family who visit NZ.

Room Tip: If you want to meet other people from around the world, I recommend staying in a dorm room!
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kassel, Germany
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 2, 2014

I stayed at the YHA Auckland International twice during my stay.
The first time I was given a nice double room. But the second time I got a twin room although I had booked a double room again. This room was ok, too, though one of the beds was quite dirty.
The reception staff was sometimes quite unfriendly.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 31, 2013

Both are members of YHA but now of the older generation. Double room with ensuite shower and toilet was more than adequate for our needs, carparking available if you book early, secure card access. Good kitchen facilities and lounges, very suitable for what we needed, a bed, somewhere to relax and close to central Aukcland. All staff very friendly and helpful, even if the word "Awesome" did tend to get overused by one in particular. Enjoyed our stay.
Different NYE with a male party on the balcony of units next door which went all night and comprised 6 blokes tryng to outdo each other in the loudness and variety of swearing but not the YHA fault.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyprus
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 11, 2013

The reception staff was very friendly and helpful on all the matters. The premises are quite old and in the corridor there was a stale smell, though on the overall it was a nice experience. The room was spacious enough, had all the necessities and was clean

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franz Josef, New Zealand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 27, 2013

I stayed here on my last night in New Zealand and after a well spent year it was nice to end it with a great sleep in a clean hostel. I slept in a double ensuite that was spotless as were the communal facilities. The staff was very helpful and it was great to talk to them for a bit. They were very knowledgeable and personable. They really made me feel right at home. Great location too.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 14, 2013 via mobile

The 8 bed dorm room I stayed in had problems with people not getting the bed they have booked because someone extended their stay and the hostel didn't record it down or something. And one day everyone in the room were woken up at 2am because someone came back and found that her bed was taken. Seriously this is the hostel management fault. Staffs' service fluctuate according to their mood. And I don't think the way the hostel staff handle with thing is very flexible. Access card stop workig every now and then that You have to keep going back to activate it. Cleanliness of the toilets was below average quality of the hostels in NZ. Paper towels were everywhere, flush not working properly. Room cleanliness was good. . Even though the location is excellent, I don't think I will come back here again.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YHA N, Manager at YHA Auckland International, responded to this review, September 29, 2013
Thank you for your feedback following your stay with us. The problem occurred when the person who extended their stay, and needed to move rooms did not do so. We have reviewed our procedures to better identify customer moves each day to ensure these are completed before new guests arrive in the rooms.

We have also upgraded our key card coding system and we are in the process of upgrading our washroom areas and working with the housekeeping team on the cleanliness of the bathrooms.

Thanks again for the feedback.

Steve Collier
YHA New Zealand Area Manager - Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about YHA Auckland International

Address: 5 Turner St | P.O. Box 68-149, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Hotel Style:
Ranked #33 of 73 Specialty Lodging in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — YHA Auckland International 4.5*
Number of rooms: 168
Official Description (provided by the hotel):
YHA Auckland International is 5-star Qualmark rated, staffed 24 hours and offers excellent amenities. Backpacker accommodation includes small and large multishare rooms. Twin, double and ensuite rooms are also available. There is a large fully equipped kitchen as well as a spacious and relaxing lounge area with Sky TV and a pool table. Other amenities include gear and luggage storage, video library, stereo and a great book exchange make this backpacker hostel a complete facility. ... more   less 
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Also Known As:
Auckland International Hostel-Yha Hotel Auckland Central
YHA Auckland International New Zealand

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