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“Good hotel, provided you don't get the carpark or motorway view rooms. Otherwise rooms over looking viaduct are great” 4 of 5 stars
Review of The Sebel Suites Auckland

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The Sebel Suites Auckland
4.5 of 5 Hotel   |   85 - 89 Customs St W | Viaduct Harbor, Auckland 1001, New Zealand   |  
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Ranked #18 of 77 Hotels in Auckland
Certificate of Excellence 2014
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Good hotel, provided you don't get the carpark or motorway view rooms. Otherwise rooms over looking viaduct are great”
4 of 5 stars Reviewed July 8, 2014 via mobile

The room 118 I stayed in was clean tidy and large, but I didn't need disabled toilet and had no view and a ugly balcony.

My collegue stayed in 111, this was a very nice room, with good view of the viaduct.

The hotel should also invest in in room wifi, the days of connecting via a cable are dead, surely

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kesh N, Operations Manager at The Sebel Suites Auckland, responded to this review, July 19, 2014
Hi Mat C

We appreciate you taking the time out to provide feedback. Some of the rooms do have accessible features and I do apologise if one of these were allocated to you. Work is currently in progress to ensure we have an effiecient wireless internet service available in the hotel.
Thank you again for your feedback.

Kind regards
Kesh Nand
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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603 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
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English first
Glasgow, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 3, 2014

We stayed here half way through a seven week holiday, choose it as keen for apartment type accomodation to give us a break from hotels and a chance to catch up on laundry. Stayed in one bedroom apartment, loads of space, decent kitchen area, comfortable sitting/dining area. Spacious balcony overlooking harbour area, sure there were bars/restaurants below us but have to say the noise from bars was never a problem to us.(but see room tips!) Very clean, reception staff always helpful.
The harbour area itself was a delight, lots of boat trips/ferry to other islands etc. and spoiled for choice with restaurant. Loved our 6 nights in Auckland, could have stayed longer and hope to return and if we do will not hesitate to stay here again.

Room Tip: We were on the top floor to start, but were bothered by noise of, we think, ventilation on roof. How...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kesh N, Manager at The Sebel Suites Auckland, responded to this review, July 7, 2014
Dear GlasgowA

Thank you for your recent feedback. We are pleased to hear you enjoyed your stay in our One Bedroom Harbour View apartment. I agree the location is brilliant. We are delighted to hear that you found the reception staff always helpful. We look forward to welcoming you back at The Sebel Auckland.

Kind regards
Kesh Nand
Operations Manager
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Top Contributor
53 reviews 53 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 29, 2014

I stayed for a couple of nights, and the rain didn't help. Its a convenient location to walk to various city locations, and the variety of restaurants mean its easy to entertain and walk back to the hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kesh N, Operations Manager at The Sebel Suites Auckland, responded to this review, June 29, 2014
Hi Abeb1900

I do agree that the location is convenient as its centrally located on the Viaduct Harbour. The rain surely did not help anyone. The variety of restaurants and bars close to the hotel does assist especially when the hotel has chargeback arrangement with them. Thank you again for taking the time to comment.

Kind regards
Kesh Nand
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

We stayed at the Sebel Suites for six months, yes read 6 months! We were in a marina one bedroom fully self contained apartment. From the very start we found the counter staff courteous and extremely efficient. Nothing was too much trouble and they responded immediately to any requests. The housekeeping staff were all excellent and very sweet and thoughtful. The hotel is situated right in the middle of fabulous restaurants and wonderful sights. You could not get a better position in Auckland. Yes, there are bars and restaurants close by which can get noisy, but that's part of the fabric of staying in this exciting part of Auckland.

The parking provided is easy to find, the entrance is just next to the front door.

It's not a brand new hotel, but very comfortably appointed. We loved our very long stay here at the Sebel.

.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kesh N, Manager at The Sebel Suites Auckland, responded to this review, July 7, 2014
Hi Angbrand

Thank you for your wonderful comments. It was a real pleasure having you stay with us.
We hope to see you again sometime at The Sebel Auckland.

Once again thank you for your feedback.

Kind regards
Kesh N
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Suites Auckland

Address: 85 - 89 Customs St W | Viaduct Harbor, Auckland 1001, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Auckland
#16 Romantic Hotel in Auckland
#17 Luxury Hotel in Auckland
#18 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Suites Auckland 4.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Suites Auckland New Zealand

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