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“nice” 4 of 5 stars
Review of The Sebel Auckland Viaduct Harbour

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The Sebel Auckland Viaduct Harbour
4.5 of 5 Hotel   |   85 - 89 Customs St W | Viaduct Harbor, Auckland 1001, New Zealand   |  
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Ranked #16 of 77 Hotels in Auckland
Certificate of Excellence 2014
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628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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English first
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 15, 2014 via mobile

The sebel suites are located in the heart of the viaduct and are a short stroll from the city. Our room was spacious and comfortable however the air conditioning wasn't great and we were woken by a lot of noise from what sounded like a club nearby.

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kesh N, Operations Manager at The Sebel Auckland Viaduct Harbour, responded to this review, June 18, 2014
Hi Pavlova

Thank you for your feedback. I do apologies if the air conditioning did not work to your satisfaction. As the hotel is situated in the vibrant Viaduct Harbour precinct amongst the best bars and restaurants in Auckland, we do experience noise from these area fom time to time and try to manage in the best possible way we can.

We thank you once again for your feedback.

Kind regards

Kesh Nand
Operations Manager
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Glenn Dale, MD
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 11, 2014 via mobile

This was yet another hotel booked for us by our travel agent. We stayed the night we got into Auckland and the next night after a day long tour of the city and its beaches.

It's a really nice place in a really nice location.

Our room was very spacious (the most spacious of all the hotels we've stayed in so far) and had plenty of amenities including a washer and dryer in the suite which was a huge plus. We needed it to catch up on all the laundry from our extended stay in Australia and, now, New Zealand. It had a small kitchen with a microwave and oven.

There were plenty of outlets for our stuff and a gorgeous view of the harbor basin and marina.

The restaurants were plentiful and a short walk outside the hotel and overlooked the beautiful harbor basin.

The only downside was the additional charge for wi-fi. $25 per 24 hour period. There was the option of free wi-fi in the lobby but I think it's only the kids who don't mind sitting around a public place with a tablet or laptop on their knees responding to e-mail and social media. I prefer being able to sit at a table in the room. So I paid the $25/night (there are shorter options but why bother?)

My wife and I really liked the place and would recommend it to both business travelers and vacationers.

Stayed June 2014, traveled with family
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ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, June 12, 2014
Hi Lucystarbuck,

Thank you for your recent comments on Tripadvisor, I am glad to hear you enjoyed your stay at the hotel and the surrounding areas of the vibrant precinct. I appreciate your feedback regarding internet as we are currently reviewing our pricing and infrastructure.

Kind regards

Shane Edwards
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christchurch
Top Contributor
92 reviews 92 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 8, 2014

I've stayed at the Sebel a few times in various rooms and Ive never been dissappointed. The apartments have everything you need and are clean and fairly well maintained. We had a Marina Suite so looked across the viaduct and to the Harbour Bridge. The downside on this side of the building is noise from the bars below but we were so tired we didnt notice. Staff are very friendly and phoned us when the room was ready. Its a great location. Plenty of places to eat and drink and a hop skip and jump to ferries and Britomart. Fab!!!

Room Tip: Go Marina View but take ear plugs :0)
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, June 12, 2014
Hi Lucy,

I agree fantastic location and rooms that you can live in especially the Marina reviews.

Thank you for taking the time to make comment.

Kind regards

Shane Edwards
General Manager
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Christchurch, New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 8, 2014

We had a very enjoyable weekend staying here in February. A number of the earlier posts had mentioned the noise in the evening coming up from the Viaduct harbour being an area of bars and restaurants. I have to say that I like quiet rooms when I am sleeping and I did not find the room we had too noisy. The doors and windows are I think double glazed so that cuts out a lot of the exterior noise when they are shut. In addition we like feeling like part of where we are staying so if you like looking out at the vibrancy of a city within reason when you maybe have to put up with a little noise. The room we had was a one bedroom with a kitchen. We made good use of the kitchen and it was a bonus that the Queen Street New World supermarket is not that far awa - maybe 10 minutes walk - so we called in there several times to get food for meals/breakfast. We caught the bus to a few places too and the buses/train station were also only about 10 -15 min walk away. The airport shuttle picked us up outside so no need to pay for a taxi to the airport. We had a nice balcony and view over the harbour and the restaurants were very close. The only negative would be that maybe the gravel roof area that we also looked out on could be cleared of cigarette butts every now and then. All in all an enjoyable stay.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, June 12, 2014
Dear Jocknz,

I appreciate you taking the time to write a comment on Tripadvisor. We are spoiled for choice when it comes to location with so much surrounding the hotel.

I will pass your comments onto the building manager of the adjacent building as the area you are referring to is a residential apartment.

Kind regards,

Shane Edwards
General Manager
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Dallas, Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 5, 2014

Stayed here for 3 nights in May 2013. Very convenient to almost everything in the business district. The room setup was good and the staff was friendly and helpful. Kitchen was very nice for a long term stay or just some easy snacking if you are not in the mood to go out. The hotel is right at the Viaduct so there are plenty of restaurants and entertainment available within less than a minute walk. The place is lively so there is some noise from the bars and music from around 930PM, but it was well worth putting up with that for the convenience and the views -- just bring some headphones if noise is a problem for you.

Room Tip: Pay the extra bit for a marina/water view -- it is worth it.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at The Sebel Auckland Viaduct Harbour, responded to this review, June 12, 2014
Hi sailon888,

Great to hear you enjoyed your stay at the Sebel and we appreciate your feedback on the hotel and location. The Viaduct is such a vibrant entertainment precinct which gives our guests the many options of bars and restaurants.

Thank you for taking time to provide feedback.

Kind regards,

Shane Edwards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Auckland Viaduct Harbour

Address: 85 - 89 Customs St W | Viaduct Harbor, Auckland 1001, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Auckland
#15 Luxury Hotel in Auckland
#15 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Auckland Viaduct Harbour 4.5*
Number of rooms: 119
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Also Known As:
Sebel Suites Auckland Hotel Auckland Central
Sebel Hotel Auckland
Auckland Sebel Hotel
Auckland Sebel Suites
The Sebel Auckland Viaduct Harbour New Zealand

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