We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Retreat in the City” 5 of 5 stars
Review of The Langham, Auckland

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Langham, Auckland to your Saves list
The Langham, Auckland
5.0 of 5 Hotel   |   83 Symonds Street, Auckland 1001, New Zealand   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Room & lunch for two $349
Ranked #6 of 65 Hotels in Auckland
Whangarei, New Zealand
1 review
“Retreat in the City”
5 of 5 stars Reviewed February 26, 2014

I love the Langham Auckland. This visit was my birthday and my husband and I experienced the Tiffin Afternoon High Tea. We had the best two hour, No mobile signal experience. The food was amazing. The sense of escaping the hustle and bustle was an unexpected but pleasant surprise. The bedding is so comfortable, we almost didn't leave the room for dinner. My best experience I have to mention the high service that was arranged by F & B Manager Anastasia Varlamova. Who ensured our stay from check in to check out went without a clitch and had me feel like we were given the VIP treatment. Our High Tea Booking had been communicated at the Front Office and this was mentioned on arrival. A table was reserved for us at the High Tea and due to a cancellation at Christmas, I asked Anastasia to hold our refund as a Gift card for me as I didn't want this lost in the post. My 'Special Package' was delivered to us, without me having to feel awkward asking about it. That is great service and for her efforts alone sets the high standard of service that gives me confidence to rate this Hotel full marks for service. My less scoring is aimed towards the value and is based on the Room only rate. We did not have the same view as we did from our previous stay and paid less through another online website at that time. And although the bedding is first class, I have stayed at less rating Hotels with a nicer view and better decor. However, looking forward to staying again SOON ;-)

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at The Langham, Auckland, responded to this review, February 27, 2014
Thank you very much for your warm words and we are delighted to hear that you enjoyed your birthday stay with us. We genuinely enjoy making our hotel a special haven for our guests to relax in. Our new Tiffin Afternoon Tea at Palm Court really is a treat, and we agree it’s the perfect way to celebrate. Thank you too for your positive feedback about Anastasia and we have passed this on to her. We shall look forward to welcoming you soon!
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,364 reviews from our community

Traveler rating
    1,429
    636
    211
    52
    36
See reviews for
255
1,232
145
466
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mission Viejo, Ca
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

A hotel really is a home away from home for those who travel quite a bit. Although you would like all the comforts of home, at a minimum you expect to be well taken care of. Langham Auckland far exceeds anyone's expectation of customer service. Their attentiveness to detail and willingness to listen and take care of your needs is outstanding. I have been staying there for the last 3 years on my trips to New Zealand and I wish I would have known sooner about how much I really like the hotel. If you stay in Auckland make sure to stay at this hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at The Langham, Auckland, responded to this review, February 27, 2014
We are pleased to hear that our hotel is a home away from home for you. It’s our aim to make every guest feel welcome and relaxed and it’s a pleasure to take care of our guests’ needs so they can enjoy their visit. It’s always good to hear from our regulars and we do hope you have joined our 1865 programme (free to join). It has some great additional benefits for our frequent stayers, including late check-out and an express check-in/out service. We shall look forward to seeing you next time.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
83 reviews 83 reviews
46 hotel reviews
Reviews in 49 cities Reviews in 49 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed February 26, 2014

It wasn't a good start - two concierges managed to studiously ignore us and avoid helping us unload our luggage from our car on arrival. Check-in was merely efficient but at least in was quick. Our standard room was spacious if rather dated in appearance, much like the rest of the hotel. The bed proved to be the hotel's best asset - it was blissfully comfortable which we both liked enormously and provided a good nights sleep - albeit after we'd turned off the fridge which was very noisy. We eat a light dinner in the bar - again the service was efficient but my food was a disaster. One mouthful was enough to confirm, mine was stone cold. It was whisked away quickly and a replacement arrived soon afterwards but the 2nd attempt was now merely luke warm. By now I was hungry enough to eat it anyway without further comment. How hard can it be to provide hot food on a hot plate? Clearly it's beyond this kitchen's ability because I had to ask for a hot plate at breakfast the following morning. At least the scrambled egg was tasty and hot but whoever cooked the crispy bacon needs lessons! Check out was also efficient - our car was ready outside within moments - and the one of the porters offered help with our luggage. Overall a mixed result and one I'd accept as okay if it wasn't a Langham Hotel because the comfortable bed in a quiet room goes a long way in redeeming it but as a Langham it fails badly. Whoever manages this one needs to spend some time at a Langham in Hong Kong to find out how it should really be done. Lastly whoever thinks this is a 5 star hotel should get out more. It's not even remotely close.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed February 26, 2014

My husband and I loved our stay at The Langham Hotel. The service was excellent and the room was impeccable; most definitely our cup of tea. It was definitely worth the money and we will going back there again very soon. Thank you for making our stay an enjoyable one!!!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
152 reviews 152 reviews
25 hotel reviews
Reviews in 38 cities Reviews in 38 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed February 25, 2014 via mobile

Across three decades, this beautiful hotel has shone. Refurbished rooms since its move to Langham keep the experience contemporary. A stunning foyer and one of the best hotel restaurants in the world, yes in the world (Eight) as it does breakfast and lunch equally as well. From the Porte cochere to the business centres, this is a first class hotel in a great location. See you again soon!

Stayed February 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
75 reviews 75 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 24, 2014

We loved the Langham, all except the lifts! The service was great and our room was great, nice and comfortable. When we travel we like to walk everywhere but the location of this hotel made it hard, as the walk back is very hilly, not very enjoyable. The lifts were another story, we would wait 10 minutes on average and one time we waited 30 minutes - by which we ended up going to the front desk and they ended up taking us up to our floor what i assume was the staff elevator. That said it was the Auckland NRL 9 weekend and the hotel was fully booked, and i think one lift was out of service as it never came down to the lobby.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlakl, General Manager at The Langham, Auckland, responded to this review, February 27, 2014
Thank you for your comments and your positive feedback about the service and room. Our apologies that the lifts were slow that busy weekend, but we are pleased to hear that the staff were able to assist you. Should you stay with us again, please do ask at Concierge about taking our shuttle for the return journey. Our drivers are more than happy to collect guests from the downtown area.
Kind regards
Darren Thurlow, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedale, United Kingdom
Top Contributor
141 reviews 141 reviews
17 hotel reviews
Reviews in 99 cities Reviews in 99 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 24, 2014 via mobile

Stayed here for 2nights prior to our trip around New Zealand. After a long flight from the US, it was wonderful to be greeted so professionally and politely by all the reception staff. Booking in was dealt with quickly, even though we were a large party. The room was excellent, an executive I think. Very comfortable and well equipped. Meals especially breakfast, were top quality, brilliant choice, the only thing we could think of that wasn't available was grapefruit!! Looking forward to revisiting briefly next month.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Langham, Auckland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Langham, Auckland

Address: 83 Symonds Street, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#5 Luxury Hotel in Auckland
#7 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites including 47 Langham Club Rooms and 16 suites* Dining at Eight restaurant and Palm Court * 24hr business centre* Free wifi throughout the hotel *Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa for luxury spa and beauty treatments* Chuan Healthclub & fitness centre* Heated outdoor pool plus sauna and jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com, Agoda, Cheap Tickets, DerbySoft Ltd Shanghai HQ, Booking.com, getaroom.com, Despegar.com and Priceline so you can book your The Langham, Auckland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

Owners: What's your side of the story?

If you own or manage The Langham, Auckland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.