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“Exceptional Hotel” 5 of 5 stars
Review of The Langham, Auckland

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The Langham, Auckland
5.0 of 5 Hotel   |   83 Symonds Street, Auckland 1001, New Zealand   |  
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Room & lunch for two $349
Ranked #6 of 77 Hotels in Auckland
Auckland Region, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Exceptional Hotel”
5 of 5 stars Reviewed April 3, 2013

An outstanding hotel with eceptional service and amenities. possibly the best bed I have ever slept on ensured a wonderful nights sleep, helped by the excellent quality of the curtains. You must dine at Eight, it is fabulous.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

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2,363 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
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Vancouver
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 2, 2013

We stayed at the Langham for three days. Initially I choose this hotel because of it's excellent ratings on this site and the ability to check in early. Because I flew in from Canada (15 hour direct flight) it was important that I booked a place that would allow us in early.

When we arrived at the hotel in our shuttle we received a prompt and friendly greeting from the porters at the front door who took our luggage immediately.

We checked in really early (in the early AM after we landed) and were able to get into our room right away (this alone would have made me recommend this hotel). The check in was friendly, professional and quick, our bags arrived shortly afterwards (in under 10 minutes).

The room was in good shape (nothing seemed worn or dated) and clean. It was appointed nicely for both my husband and I (seriously I am so tired of renting a five star room that is set up with only one bathrobe and three towels, the Langham had two robes and two pairs of slippers waiting for us (and the slippers came in small and large sizes, I think this hotel should get five stars for all the little things that make a hotel stay an experience). The bed was comfortable, the air condition worked wonderfully. After our flight we wanted to shower, set the AC on high, pull the blackout curtains and sleep. We were able to sleep in the early morning and not be interrupted at all by noise which was bliss.

The washroom was really well appointed with a box of toiletries that included things like a toothbrush, shower cap with hair elastic and razor.

Our room included turn down service, it was nice to come back after a day of site seeing to find our bed turned down with chocolates, our slippers waiting on the side of the bed and water on the night stands. The turn down service also did a courtesy bathroom check and re pointed the toilet paper.

Our room also included complementary internet service, this was part of the package we bought and I think that normally this is an extra charge, the service worked great for us and we were able to stream video on our tablets. Our package also included breakfast each morning which was buffet style and really excellent,

While we were there we used the concierge service to book a tour, they were very professional and were able to book our tour in an organized fashion.

The hotel is located a short walk from the water front and downtown, the one downside of the location is that it is located on a steep hill that is fine to walk down but can be tiring to walk up, especially on a hot day. They do have a shuttle service that will take you to the downtown and pick you up, you can get a schedule at the concierge desk. The driver of the shuttle was really pleasant to talk to and was always on time the two times we did take the shuttle back from the down town core.

Our package also included access to the pool and spa, we went once but the pool was smallish and crowded so we didn't actually use it. It was really hot in Auckland during our visit so the pool may have been busier than usual.

The Langham should be very proud of their staff, during our stay everyone we came into contact with was friendly and professional, the porters even took time to say hello when we left the hotel.

Room Tip: Check for package deals that include breakfast & Internet.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
1 review
5 of 5 stars Reviewed April 2, 2013

Fantastic and friendly service at the Langham and the most comfortable hotel bed I have ever stayed in.
Quality features and facilities.
Great location and courtesy bus is a juge plu.
Travelled for work - but the Langham made it a pleasure.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

Booked a five star fling.Received a room upgrade on arrival.one of the best things about this place is the super comfortable beds.1pm checkout also great.
You can't really fault this hotel and i look forward to staying again soon.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killington, Vermont
Top Contributor
65 reviews 65 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 2, 2013

Good hotel but not near where the sights are located and definitively not in the center of town. You need a cab to go almost anywhere. The advertised 8 restaurants are in fact one open restaurant with 8 chiefs preparing different menu options. The rooms are great and excellent value.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Auckland Central, New Zealand
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 2, 2013

The Langham Auckland is the most beautiful hotel in town. The staff go out of their way to make you feel special. The amenities are fabulous.
I reccommend the Spa and the Club Lounge. Amazing.
The High Tea they serve every day is divine!
The decor is beautiful.
Barolo Restaurant is very fancy with great Italian food and Eight Restaurant is so much fun. Eight kitchens to fill your plate from!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Langham Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greater Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 2, 2013

Great service at a lovely hotel and upto the usual Langham standard. Check in was a breeze, and the room very comfortable. Wonderful bed although the bathroom seems a bit dated - and small. Breakfast is magnificent - one of the best. A great choice and brilliant service
Had a bit of an issue on checkout around whether breakfast was included or not which was relatively easily solved quickly to my satisfaction
Location is a bit out of the city - it isn't in the city centre by any description, but the city is an easy downhill 10 minute walk. Take a taxi, or the hotel bus back up unless you relish the exercise. Not too far from Mount Eden Road which has some interesting bars and cafes

Room Tip: Try and avoid a room facing City Road - you get to hear the early morning (3am) deliveries and that...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Auckland

Address: 83 Symonds Street, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Auckland
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#5 Luxury Hotel in Auckland
#7 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Auckland 5*
Number of rooms: 409
Official Description (provided by the hotel):
Our 5-star luxury Auckland hotel in Auckland's CBD offers: 409 rooms and suites including 47 Langham Club Rooms and 16 suites* Dining at Eight restaurant and Palm Court * 24hr business centre* Free wifi throughout the hotel *Spacious meeting & banqueting facilities* Central CBD location* Luxury sedans available for airport transfers & sightseeing* Complimentary inner city shuttle service to waterfront* 24hr room service* Chuan Spa for luxury spa and beauty treatments* Chuan Healthclub & fitness centre* Heated outdoor pool plus sauna and jacuzzi* Walking to distance to Auckland city attractions including museum, art gallery, shops and restaurants. ... more   less 
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Also Known As:
The Langham Auckland Hotel Auckland Central
Langham Hotel Auckland
The Langham Hotel Auckland
The Langham, Auckland New Zealand

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