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“Rather Dissapointing” 3 of 5 stars
Review of Stamford Plaza Auckland

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Stamford Plaza Auckland
5.0 of 5 Hotel   |   22 - 26 Albert Street, Auckland 1041, New Zealand   |  
Hotel amenities
Ranked #18 of 77 Hotels in Auckland
Somerset
Top Contributor
174 reviews 174 reviews
37 hotel reviews
Reviews in 82 cities Reviews in 82 cities
157 helpful votes 157 helpful votes
“Rather Dissapointing”
3 of 5 stars Reviewed February 17, 2014

We chose the Stamford Plaza for our stay in Auckland because of its location. It is very central and found it very convenient for walking to restaurants, bars, the shops and activities in the city. The service was also good, especially at breakfast time.

The rooms are spacious and comfortable and it was nice to have a large bath, but it has to be said the room was looking rather out-moded and tired. I felt that the rooms had little identity and were far too neutral for my taste. I also found that the sound insulation was very poor; the street noise, noise from the corridor and from above, were very obvious.

We only ate one breakfast during our stay. Considering the standard of it, we thought that it was over-priced. My husband didn’t enjoy his cooked breakfast as everything tasted too strongly of burnt vegetable oil. I opted for a continental breakfast. The selection of fruit was fine, but the croissant and pastries were the worst I had tasted for a long time. They were not even as good as the frozen ones one can buy in the supermarkets in Europe and again they tasted of burnt vegetable oil rather than butter.

Although this hotel has some good points, for me I came away feeling that there is room for improvement.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 20, 2014
Dear CindyAnn37,

Thank you for your feedback on TripAdvisor, since apologies for the lack of service your experienced.

I would like to provide a detailed response and would appreciate your stay details so I can thoroughly investigate the shortcomings.

Best regards,
Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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879 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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Christchurch, New Zealand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 16, 2014

It was was my husbands 50th birthday surprise so I wanted to bring him from Christchurch for a nice getaway. We stayed here one night and one night at another upmarket hotel. It was very clean and tidy and loved the bathroom. We had a deluxe room which overlooked Albert street so we had a nice view of the sky tower out to our left. It was very handy to everything. The pool and gym facilities were also very nice. Our tv was flickering when turned on, on all chanels so I rang to let them know. Within half hour someone had been and fixed it, so service was pretty good. We had enquired about dining at the Tepanyaki restaurant restaurant but unfortunately it was closed on Waitangi night. The waiter from lunch was very diligent on ringing us back to advise of this. We didn't dine for tea only lunch but the snacks we got were very nice. Was a little disappointed that when checking in they didn't mention a happy birthday to my husband as per my emails but other than that everything was very good.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 17, 2014
Dear Hayleyb71,

Thank you for the review and for choosing Stamford Plaza on your Auckland stay.

Happy belated birthday to your husband.


I trust you had a safe trip back home to Christchurch and we look forward to welcome you back soon.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
251 reviews 251 reviews
65 hotel reviews
Reviews in 85 cities Reviews in 85 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed February 15, 2014

This is our 3rd trip to Auckland and we enjoyed our stay at the Stamford Plaza as it is within walking distance to all amenities. The room was very spacious and had a full work desk and comfortable with which you could spread your work out and had internet connection should you need it. However the hotel does offer complimentary 30mins per day free wifi from the lobby. The only downside was the bed was not the most comfortable and the staff forgot to restock the complimentary tea & coffee daily.

Room Tip: Ask for a room overlooking the harbour if possible
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 16, 2014
Dear Robyn-and-Rob,

Thank you for your recent Trip Advisor review and for choosing to stay at Stamford Plaza Auckland.

I am pleased you found the room specious and very clean. I note your feedback on our beds and I am delighted to inform, we have started replacing to new beds as part of our refurbishment programme.

I trust you had a safe trip back home to Australia.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 14, 2014

This was the first hotel we stayed in as part of a 19 day trip through NZ. We stayed in room 538 on the fifth floor. The room was quite nice, spacious and very clean. Nothing special what one would expect from an inner city hotel of this quality.

Location wise the hotel couldn't be faulted. Within easy walking distance to pretty much everything. We had a wedding to attend on Waiheke Island so the position suited us perfectly to get to and from the wharf... couple of minutes walk.

Probably the only drawback was having to pay for the internet. Most places these days at least offer a short period of time as complimentary to retrieve emails etc. Maybe something the hotel should consider offering in the future. Apart from that wouldn't rave but would stay here again.

Room Tip: Consider a room on the other side of ours (R538) if a view is important.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 15, 2014
Dear Rodney K

Thank you for your recent TripAdvisor review and for choosing Stamford Plaza Auckland.

I appreciate your feedback as we always strive to improve our services for guest enjoyment.

Our team looks forward to welcome you again soon.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 12, 2014

this hotel, arguably, has the best location in Auckland right by the water/harbour. Everything is within walking distance if you want to explore Auckland from this hotel. I found all of the staff extremely helpful particularly the concierge who were most obliging.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 12, 2014
Dear Dom T.

Thank you for your recent Trip Advisor review and for choosing to stay at Stamford Plaza Auckland.

I was delighted to read you found our concierge team and overall our staff to be helpful and obliging. Our team looks forward to welcoming you back.

I trust you had a safe trip back home to London.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, New Zealand
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 6, 2014 via mobile

We visited Auckland with family to watch Chicago show with Lucy Lawless, Amanda Billing and Shane Cortese and stayed at Stamford Plaza Auckland for one night. Our family flew from Brisbane and it was lovely to meet in the lobby bar for pre-show dinner drinks.
Breakfast the next morning was amazing, plenty of options to choose from, even a gluten free section to cater to our needs.
Friendly, professional and attentive staff from arrival when the doorman welcomed us in and the porters took care of our bags to the smily farewell of the reception on departure.
Thank you Stamford for an excellent night, we will be back again!!

Stayed November 2013, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 10, 2014
Dear Karen A,

Thank you for your recent Trip Advisor review and for choosing to stay at Stamford Plaza Auckland.

I was delighted to read you found our staff professional and I am pleased your and your family had an excellent trip to Auckland.

Our team looks forward to welcoming you back soon.

Best regards,
Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 3, 2014 via mobile

Most of the reviews I see on the Stamford seem accurate. What I will add is that the staff -everyone from housekeeping to reception to the doormen are outstanding. Good free wifi. Breakfast is great and included in our room rate. The bar keepers are really fun and provide great service. -special accolades for Guy, Danny, and Sean Vincent. They secured good seats in bar for us to watch the Super Bowl! Little things like this mean a lot to guys who spend 200+ nights a year in hotels. The airport is a little far but, the Stamford is an excellent choice if you are in Auckland for more than a day. The location is close to the viaduct and that's a lot of fun.

Stayed February 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, February 12, 2014
Dear 7XTC

Thank you for your recent TripAdvisor review and for selecting Stamford Plaza during your stay in Auckland.

I was delighted to read you had an enjoyable stay made possible by the team members mentioned in your review.

We look forward to welcome you back and I trust you had a safe trip back home to Miami.

Best regards,

Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Auckland

Address: 22 - 26 Albert Street, Auckland 1041, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland
#16 Business Hotel in Auckland
#17 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stamford Plaza Auckland 5*
Number of rooms: 286
Official Description (provided by the hotel):
World-class luxury in the heart of the city, just minutes away from the harbour and viaduct. ... more   less 
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Also Known As:
Stamford Plaza Auckland Hotel Auckland Central
Stamford Plaza Hotel Auckland
Auckland Stamford Plaza Hotel
Stamford Plaza Auckland New Zealand

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