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“Almost a perfect experience” 4 of 5 stars
Review of Stamford Plaza Auckland

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Stamford Plaza Auckland
5.0 of 5 Hotel   |   22 - 26 Albert Street, Auckland 1041, New Zealand   |  
Hotel amenities
Ranked #16 of 76 hotels in Auckland
Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Almost a perfect experience”
4 of 5 stars Reviewed June 23, 2013

We went as a family to the Stamford and was quite pleased with the room and the very large bed. Going down to the Knights restaurant for dinner we were pleased with the mains and desert. The downfall was on checkout where we were charged $4000! We hadn't signed the receipt and were told the payment had gone through on our credit card anyway - completely illegal! The thing that really got me though was that she didn't directly apologize or explain her mistake till we were leaving 20mins later and minus $1000 they still owed us. Nothing was offered to compensate for our time wasted. It's a real shame as the facilities, food and room were great but I'm not sure I'll be back anytime soon.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, July 21, 2013
Dear TaniaR

Thank you for your review on TripAdvisor.

I welcome you to contact me directly with your stay details as I would like to look at the incorrect charges and provide you with a detailed response.

I would like to sincerely apologise on behalf of Stamford Plaza for the service you received which is not the standard we pride ourselves in.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards,
Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Christchurch, New Zealand
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 23, 2013

quite a dissapointing experience.Hotel really needs some money spent on it to be called a 5 star.Getting quite run down.Breakfast was very average,had better a 3 star hotels.Service at breakfast was good but food selection poor.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, July 21, 2013
Dear 44NZTraveller44

Thank you for your review on TripAdvisor.

I am pleased to inform that Stamford Plaza Auckland is about to embark in a room refurbishment.

Also, thank you for the breakfast food selection feedback, I have ensured our Chef is informed.
I would welcome you to contact me directly with any recommendations or suggestion for the food selection so we can meet if not exceed your expectations in the future.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards,
Admir Mullaaliu | Assistant General Manager
admirmullaaliu@spak.stamford.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Top Contributor
82 reviews 82 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 23, 2013

First time stay here after a colleague recommendation. Welcome was excellent. Room very comfortable with everything you need. Missing TV remote was promptly corrected. Enjoyed an included breakfast which was fine, but would have been better with warm plates.
We were on 10th floor at rear of property which I would recommend as front street is very busy and noisy.
Valet parking only, which if you prefer not (the guy with the damaged BMW in the morning would have!), there are many commercial self parks close by.

Room Tip: I would recommend the higher the better, plus be at the rear of property.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, July 31, 2013
Dear IvanNewZealand,

Thank you for taking your time to review Stamford Plaza Auckland.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards

Admir Mullaaliu | Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed June 22, 2013

My husband and I stayed at the Stamford plaza hotel on Friday night. We decided to make this day special as we were celebrating a special occasion......And the night at Stamford was made memorable by the experience and service.....

When we arrived the door man greeted us and made us feel very comfortable....
The reception staff were very helpful and took good care of us... The room was impeccable.....clean and very neat....
The pool and spa just created a relaxed atmosphere after a hectic week....
Dinner at the grasshopper restaurant and breakfast in the room was a perfect end to a wonderful night.....

Would recommend the hotel to everyone looking for a five start service at a personalised level....

Thank you,....will surely return....

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, July 31, 2013
Dear Tiffanybonzo

Thank you for taking your time to review Stamford Plaza Auckland.

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards

Admir Mullaaliu | Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 19, 2013

My partner and I just returned from a long weekend at the Stamford. We thoroughly enjoyed our stay. The rooms were clean, neat and comfortable the beds were very nice and the amenities provided were good brands. Unfortunately the spa was closed for cleaning when we went to use it in the middle of the afternoon which was a little annoying and probably could have been done when the pool area closed for the night. The breakfasts were great, plenty to chose from and the food was nice. The staff for the most part were fantastic however after doing a day tour on on of the days we returned to our room to find it had only been partially cleaned, the coffee cups and wine glasses were dirty and the tea and coffee were not restocked properly and one of our room card/keys was missing also at breakfast I found it interesting when my partner was making himself waffles one of the male staff strangely told him his waffles were not cooked properly and shut the lid and took the tongs from his hand. I thought the point of a do it yourself waffle station was to make it the way you liked! Overall a good stay and probably would return.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Admir_Mullaaliu, Assistant General Manager at Stamford Plaza Auckland, responded to this review, July 31, 2013
Dear EGP123

Thank you for taking your time to review Stamford Plaza Auckland.

We have taken your feedback onboard as we strive to improve our product and services

Stamford Plaza Auckland team looks forward to welcoming you back soon.

Best regards

Admir Mullaaliu | Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2013

We stayed here after booking through a wotif mystery deal so got a great deal. The hotel is very nice and service was generally very good. $30 for valet parking seemed good given that other car parks nearby were the same for pay and display parking. The pool/spa/sauna/gym area is really great- big widows and a lovely place to rest when travelling. This was definitely nice, but I can't speak for the value if you were to pay rack rate.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Public Relations Manager at Stamford Plaza Auckland, responded to this review, June 25, 2013
Dear ChritonM

Thank you for your comments regarding your recent repeat stay with us here at the Stamford Plaza Auckland.

It is always great to read that we have ticked all the right boxes for our guests. Our unique central location and fantastic facilities are always appreciated and I am glad you appreciate these as well.


Thank you again for your feedback and I look forward to welcoming you back in the near future.

Kindest regards
John Moffett
PR & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whakatane, New Zealand
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 15, 2013

We stay two nights in the Stamford Plaza as a mystery hotel deal. The room was roomy & we felt at home here. The valet parking was great & a reasonable price. I had a slight problem with the access card however the friendly staff were happy to sort the problem by printing new cards.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Public Relations Manager at Stamford Plaza Auckland, responded to this review, June 17, 2013
Dear 01Tricky

Thank you for your comments regarding your recent repeat stay with us here at the Stamford Plaza Auckland.

It is always great to read that we have ticked all the right boxes for our guests. Our unique central location and fantastic facilities are always appreciated and I am glad you appreciate these as well.

I am happy to see that the one issue you did have with your access card was quickly sorted by friendly helpful staff.

Thank you again for your feedback and I look forward to welcoming you back in the near future.

Kindest regards
John Moffett
PR & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Stamford Plaza Auckland

Address: 22 - 26 Albert Street, Auckland 1041, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Auckland
#15 Luxury Hotel in Auckland
#15 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Stamford Plaza Auckland 5*
Official Description (provided by the hotel):
World-class luxury in the heart of the city, just minutes away from the harbour and viaduct. ... more   less 
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Also Known As:
Stamford Plaza Auckland Hotel Auckland Central
Stamford Plaza Hotel Auckland
Auckland Stamford Plaza Hotel
Stamford Plaza Auckland New Zealand

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