Many problems with our stay - although the price through wotif.com was a steal.
No instructions are given on booking and the hotel is difficult to find on weekend nights - when there is a lot of traffic in Auckland. Signage pointing to the hotel, even from the casino itself, is non-existent.
There was no porter - and no offer to carry our bags to the room. Later, when we returned to the lobby, there was no one on duty in reception at all.
Minor problems - but annoying in a hotel that promotes itself as five-star.
The service in the linked Bellota tapas bar was equally poor. Ofhhand, unhelpful and no food available late at night.
I asked the night receptionist to get the duty manager to ring me in the morning to discuss these issues - but no one called.
I then asked for the duty manager on checkout - a woman called Megan - who treated me with complete disdain, as if I were a nughty schoolboy, and said "we've never had complaints before. People always comment about how good the staff are".
When asked about the lack of a porter she said: "He must have been busy". She had no explanation for why no one had called me as requested.
I expect more from five-star place: we spent the next two nights at Kauri Cliffs, where the service and facilities were impeccable.
Some stafff and attitude training is needed at this hotel - and some improved signage is a must.
- Official Description (provided by the hotel):
- Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more less
- Reservation Options:
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- Also Known As:
- Sky City Hotel
- Skycity Grand Auckland
- Hotel Skycity Grand
- SKYCITY Grand Hotel Auckland, New Zealand