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“Enjoyed.....Would Stay Again” 5 of 5 stars
Review of SKYCITY Grand Hotel

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SKYCITY Grand Hotel
5.0 of 5 Hotel   |   90 Federal St, Auckland, New Zealand   |  
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Hotel amenities
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Unlimited Free Wi-Fi
Ranked #4 of 77 Hotels in Auckland
GreenLeadersGold level
Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
“Enjoyed.....Would Stay Again”
5 of 5 stars Reviewed July 24, 2014

I recently stayed at SkyCity Grand on my short holiday in NZ. I truly enjoyed my stay and would definitely stay here again. The staff was friendly, always offering a smile, a greeting whenever I encountered them. I need to give special kudos to Manuel, he always smiled, sang a smile, gave a kind word. I arrived early on my check-in day, the room was not immediately ready which was no problem as I did arrive quite early. I had an early arrival flight from the US. I was accommodated as soon as possible which was early afternoon. The considerate reception staff did allow me access to the gym so I could shower, change clothes as I waited for my room to be prepared. This allowed me to go out and about in Auckland instead of waiting in the lobby for my room. The hotel was fully booked as the West Ham FC was staying at the Grand, they played Wellington the night that I arrived. My room was nicely appointed, the decor was pleasing and the toiletries are nice. One special feature for me was washcloths in the bathroom. It is at times a challenge when traveling outside the US to get washcloths. I have learned to travel with my mine but it was a joy to have them available when I arrived in my room.....it's the little things! I had a harbour view room. The sky tower was outside the room, I watched the crazy people jumping from the tower or walking around the outside observation deck.

The hotel is in walking distance of many things to see and do in the city. The hotel does offer free wi-fi throughout the entire hotel. If I return to Auckland, I would definitely stay here again if I choose this part of the city.

Room Tip: Get a harbour view room , if possible.
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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 27, 2014
Dear ectravelermd

Thank you for taking the time to review us, I am so pleased you enjoyed your stay at The Grand Hotel.

Excellent customer service is what we take pride in and I look forward to passing your comments onto our wonderful team and in particular to Manuel our porter – they will be thrilled to hear your feedback.

We do hope you have the opportunity to return, don’t hesitate to contact me directly prior to your arrival.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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1,504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 22, 2014

We stayed here in the beginning of our New Zealand trips. Our room was so nice with two queen size bed which very comfortable, clean, spacious decoration. Staffs were very friendly with warm welcome and willing to help.The hotel is within walking distance to a number of top restaurants. We would stay there again anytime. Loved everything about the hotel.

Room Tip: Don't miss the breakfast. Hazelnut croissant is the best!!!
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 27, 2014
Dear Thanya H

Thank you for taking the time to review your recent stay at The Grand Hotel – I am so pleased you enjoyed your stay with us in our newly refurbished Premium Twin Room. Gusto is our new breakfast restaurant and I must agree the pastries are devine!

I hope you have a wonderful time in New Zealand and we hope to welcome you back in the future.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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Perth
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 21, 2014

Our stay here was unexpected due to weather conditions delaying our travel. Within the hour of booking we were checked in and were able to access the room early which was great after the stress of our travel delays. The service, cleanliness and services was exceptional. I would highly recommend trying the Japanese restaurant downstairs, it was the most delicious meal I've ever had!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 21, 2014
Dear Sam P

Thank you for reviewing your stay at The Grand Hotel. It's great to hear you enjoyed your stay with us and had a wonderful dining experience at Masu one of our award winning restaurants - the team will love to hear your comments!

The team hope to welcome you back in the near future.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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1 review
5 of 5 stars Reviewed July 21, 2014 via mobile

From the moment we arrived we were treated with a friendly warm welcome. We were able to check in early which was just perfect. What a fabulous place to stay. Modern, clean and spacious hotel lobby with lots of tables to relax and have a drink or two. Our room was very modern and clean. It had a bath and shower giving you best of both. The bed was very comfortable. There were soft robes to use too. We had great views of the city and harbour. The hotel is within walking distance to a number of top restaurants and of course the casino. We would stay there again anytime. Loved everything about the hotel.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 21, 2014
Dear Lekrom

Thank you for reviewing your stay at The Grand Hotel.

It sounds like you stayed in one of our new Premium Harbour View Rooms with amazing views over the harbour - I am so pleased you liked the new decor and had great stay with us.

The team look forward to welcoming you back very soon.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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Auckland, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

The location is excellent, right in the heart of the city with fantastic views. The refurbished rooms are done to an excellent standard with beautiful decor and amenities. The growing Federal St dining precinct is also fantastic - an amazing range of top notch options right at the doorstep of the Grand. We had a fantastic stay and the staff were lovely. Highly recommended.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 27, 2014
Dear FrancesBraatvedt

Thank you for taking the time to review your recent stay at The Grand Hotel.

I am delighted you enjoyed your stay with us and liked our new rooms. The work on Federal Street is now complete and I must agree looks great with the numerous restaurants to choose from.

The team at The Grand Hotel look forward to welcoming you back in the very near future.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire, United Kingdom
Top Contributor
72 reviews 72 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed July 20, 2014

We stayed here as part of a tour of New Zealand and this was definitely the highlight, hotel wise, a lovely luxury hotel, with all of the comforts you would expect. It is everything it claims to be and we had a very pleasurable stay.
In the centre of Auckland it gives easy access to pretty much anywhere in the area.

If You're staying in Auckland I would heartily recommend the SkyCity.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 21, 2014
Dear thesprat

Thank you for your recent review of The Grand Hotel, I am so pleased that you enjoyed your with us and hope that you had a wonderful holiday in New Zealand.

We hope to welcome you back in the near future.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 16, 2014 via mobile

Enjoyed a long weekend with a girlfriend at Sky City. We really enjoyed the location there are excellent restaurants, cafés and bars within the hotel and on Federal street.
East day spa was just fantastic followed by great room service.
Room was ok, shower in awkward location. I've lowered the rating due to late house keeping - rooms weren't done until after 3pm each day.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, July 17, 2014
Dear TnTinTara

Thank you for your recent review The Grand Hotel. I am pleased that you enjoyed your weekend away with the girls and agree that you are spoilt for choice when dining at SKYCITY. I am sorry that your room was not serviced until later in the day; our team do try and attend to every room as quickly as possible and I will share your feedback with them.

We look forward to welcoming you back soon.

Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Auckland
#2 Business Hotel in Auckland
#3 Spa Hotel in Auckland
#4 Luxury Hotel in Auckland
#6 Family Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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