We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great post-cruise hotel” 4 of 5 stars
Review of SKYCITY Grand Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added SKYCITY Grand Hotel to your Saves list
SKYCITY Grand Hotel
5.0 of 5 Hotel   |   90 Federal St, Auckland, New Zealand   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Announcement
Unlimited Free Wi-Fi
Ranked #6 of 77 Hotels in Auckland
Devon
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
39 helpful votes 39 helpful votes
“Great post-cruise hotel”
4 of 5 stars Reviewed March 29, 2014

After being in a cabin for seven weeks, we really appreciated our spacious room with its modern and well-appointed shower room. Staff at the hotel were very friendly and helpful, and on our last day suggested we use the showering facilities in the excellent hotel gym/indoor pool area ahead of our evening flight to London.

From the hotel it is a fairly easy walk to Auckland's delightful harbour, although several other big hotels are closer. At the time of our visit roadworks were taking place outside the hotel, which caused some minor inconvenience.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 6, 2014
Dear LovetotravelDevon

Thank you for reviewing your recent stay at The Grand Hotel.

I am delighted you enjoyed your stay with us after your cruise. The Grand Hotel is in an ideal location in the city with everything on its doorstep and a short walk to the harbour.

I understand that work outside can be at times inconvenient. However it is due to finish in May of this year and once complete the pedestrian friendly area will look fantastic and be a welcomed change.

I do hope that you had a safe journey back to London and you have the opportunity to return again in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,314 reviews from our community

Traveler rating
    710
    416
    130
    43
    15
See reviews for
99
709
89
256
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chelmsford
Top Contributor
70 reviews 70 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed March 27, 2014

We started our 4 week tour with 3 nights at the Sky City after arriving at Auckland at 7am in the morning. Our driver from the airport was very helpful and helped us negotiate early entry into our room. Check in time is usually 3pm but the receptionist at the hotel was very helpful and we were allowed to go to our room at 10.30am. We had a quick coffee and then checked in without any fuss, well done driver and reception staff. We were also given complimentary entry to the Sky Tower, a must if you a visiting Auckland, it is the tallest building in the southern hemisphere.

The hotel is located close to the waterfront and is central to just about everywhere you want to be.

Breakfast was excellent, if a little expensive, but this was a recurring theme during our stay in NZ. I would say this was one of the best breakfasts we had during our entire stay.

The room was clean and well appointed and the beds were extremely comfortable. We found the hotel to be well maintained and the staff were all very efficient and friendly.

Luckily we didn't pick up our car until the day we left Auckland because I'm not sure we would have found the way into the hotel had we had a car, there are extensive roadworks going on outside and the entry is not that obvious.

We do not gamble so did not use the in house casino.

We ate out on the 3 nights that we were in Auckland and thanks again to our driver from the airport we went all 3 nights to the same restaurant, the Lord Nelson. It is a 5 minute walk from the hotel and the food is delicious, plentiful and reasonably priced. This was a real find, hence our eating here 3 times during our stay. Thank you again driver. If you saw there restaurant from outside you might dismiss it, don't.

Room Tip: Eat out at the Lord Nelson, a 5 minute walk from the hotel, excellent.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, April 6, 2014
Dear Kevinsteer

Thank you for reviewing your recent stay at The Grand Hotel. I am delighted you enjoyed your stay with us.

I am pleased that the team were able to check you in early after your long flight and you were able to relax in our new beds – they are so comfy!

The work taking place outside the hotel is due to finish in May of this year and once complete the pedestrian friendly area will look fantastic and be a welcomed change.

I do hope that you enjoyed the remainder of your trip to New Zealand and you have the opportunity to return again in the near future.

Kind Regards


Alison Borland | Guest Relations Executive | SKYCITY Grand Hotel
Alison.borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Top Contributor
148 reviews 148 reviews
37 hotel reviews
Reviews in 72 cities Reviews in 72 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 26, 2014 via mobile

This is a very smart hotel right alongside the Sky Tower and the casino in a busy part of the city about half a mile walk from the ferry terminal. Rooms are spacious, clean with a good bathroom ours looking toward the tower. Breakfast in Gusto's was very good with freshly baked pastries as a treat. One night we went to the Grill by Sean Connolly restaurant and had one of the best meals of our round the world trip. The concierge was very helpful and he managed to get us a table in the restaurant at the top of the tower too. The pool is small but useful. All the circular tour buses depart outside. I would stay here again.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, March 27, 2014
Dear Graham P

Thank you for taking the time to review your stay with us. I was delighted to read that you had an enjoyable stay.

Gusto at the Grand is our newest restaurant at SKYCITY - joining over 20 other restaurants and bars within the complex. It is Italian inspired, and headed up by Sean Connelly - who also runs The Grill in the Grand Lobby.

Thank you for your feedback about our concierge - I will be sure to pass your comments on to them - they love receiving feedback such as yours!

Thank you again for your feedback, and we look forward to welcoming you back again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed March 25, 2014

We spent one night here to celebrate my birthday and wedding anniversary. We got the Baby Grand package which included room, valet, chamagne and chocolate. The room was lovely and the bed was amazing and comfortable. Hotel staff were nice and the deck area was really nice. we took our bottle of bubbles there and drank it on the deck. The restaurants surrounding the hotel were amazing! Must try Depot and Federal st Deli if you stay here!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, March 26, 2014
Dear natasha s,

Thank you for taking the time to write about your experience with us at SKYCITY Grand Hotel.

Congratulations on your anniversary, and a belated happy birthday - thank you for choosing to celebrate these special occassions with us!

I was delighted to hear you had an enjoyable stay with us - I agree - Federal Deli and Depot are a must try when staying at SKYCITY.

Thank you again for your feedback - we look forward to welcoming you both back again soon!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spotsylvania, Virginia
Top Contributor
60 reviews 60 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 25, 2014

Great starting point for a visit to NZ, easy walking to all CBD attractions and lots of great restaurants within a few blocks. City bus stop less than one block away and concierge very helpful. If we ever get back to Auckland I'd certainly stay here. Very good breakfast buffet.

Room Tip: There is a disco/bar on the 6th floor, try to avoid proximity to it. Remodeling was underway in lob...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, March 26, 2014
Dear jall55,

Thank you for taking the time to post comments about your stay with us at SKYCITY Grand Hotel.

I have passed your comments on to the concierge team - they love receiving feedback such as yours. Our guests are spoilt for choice when staying with us - we have over 20 restaurants and bars within the complex - and they are all very popular.

Gusto, where you had breakfast is our newest restaurant - headed up by Sean Connolly, who is also behind The Grill, also in the hotel lobby.

Thank you again for your feedback, it is much appreciated. We look forward to welcoming you back to Auckland and Skycity sometime in the near future.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 51 cities Reviews in 51 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 25, 2014 via mobile

This is a well-kept large city centre hotel, well located in downtown Auckland. The rooms are reasonable in size, though not spacious, very clean and reasonably equipped, though a bit pricey. The best thing about this hotel is its staff. Like throughout New Zealand, the staff could not have been more helpful. We arrived without one piece of luggage which had been misdirected by our airline. The reception staff (in the middle of the night too!) immediately took charge of things, contacting the airport and airline for up to date information and arranging that the case be delivered to our room the next morning while we were out. Very impressive service indeed! I did not enjoy the rather loud "musak" in the breakfast area, but found The Depot next door, which serves excellent fare all day.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, March 25, 2014
Dear Jasperco,

Thank you very much for taking the time to write about your stay with us at SKYCITY Grand Hotel.

I was delighted to read your feedback, and happy to hear that our staff exceeded expectations with their assistance with your missing luggage. We pride our selves on excellent customer service - I will be sure to pass your comments on to our team - they love receiving feedback such as yours.

I have also passed on your comments regarding the music in Gusto, our newest restaurant at the Grand Hotel.

Depot is great isn't it - the bacon doonas for breakfast are amazing!

Thank you again for your feedback, and we do look forward to welcoming you back again soon!

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Te Awamutu, New Zealand
1 review
5 of 5 stars Reviewed March 24, 2014

We chose to stay at Skycity Grand Hotel when we went up to see Mama Mia. We booked the Baby Grand package. Check-in was easy, even though a large tour group had arrived and the helpful lady in reception gave up directions to the theatre. The room was clean and had a spectacular view. Breakfast at Gusto was delicious - a great variety. We thoroughly enjoyed our stay, and would stay again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColetteLeonardAKL, Manager at SKYCITY Grand Hotel, responded to this review, March 25, 2014
Dear kandkbell,

Thank you for taking the time to write about your stay with us at SKYCITY Grand Hotel.

We love hearing from our guests, and I was delighted to read your feedback. Thank you for your comments about our team - I will be sure to pass them on; they love receiving feedback such as yours.

I am pleased that you had an enjoyable stay and that you were able to try out Gusto, our newest restaurant addition. We have over 20 restaurants and bars within the complex - lots of choices for our guests.

Thank you again for your feedback - we look forward to welcoming you back to the hotel again soon.

Kind Regards,

Colette Leonard | Rooms Division Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to SKYCITY Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Auckland
#4 Business Hotel in Auckland
#5 Luxury Hotel in Auckland
#6 Family Hotel in Auckland
#6 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Priceline, Cheap Tickets, Agoda, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your SKYCITY Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

Owners: What's your side of the story?

If you own or manage SKYCITY Grand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.