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“Great views of Auckland but...” 3 of 5 stars
Review of SKYCITY Grand Hotel

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SKYCITY Grand Hotel
5.0 of 5 Hotel   |   90 Federal St, Auckland, New Zealand   |  
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Hotel amenities
Ranked #5 of 77 Hotels in Auckland
Byron Bay, Australia
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Great views of Auckland but...”
3 of 5 stars Reviewed September 27, 2012

This hotel was chosen by Air NZ as part of our holiday package. Yes, views of Auckland were fantastic, the rooms were spacious, clean and well maintained, the service was excellent but somehow I wished I had stayed somewhere else. The feel was somewhat souless, common when staying in a casino resort and I felt isolated from the rest of Auckland. OK for 1 night stay, but next time in Auckland I would like somewhere with a bit of charm and character.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, September 30, 2012
Dear CliffByron,

Thank you for taking the time to review the SKYCITY Grand Hotel on TripAdvisor.

I am pleased to read that you found our rooms spacious and clean, the views fantastic and the service excellent! I was however disapointed to read that you would preferred to have stayed elsewhere - I would love for you to contact me directly to share your concerns/thoughts regarding the souless feeling in the hotel, on the email address below.

Thank you again for your feedback, and I look forward to hearing from you.

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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1,325 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Paulo, SP
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 27, 2012

It is a excellent place if you are looking for fun long time. Just a bridge from the Cassino and several restaurants, a lot of commodity. It is not a 5 stars hotel, but have a good Gym and Sauna and also Pool. City view is not a good view (only the other building in front) but the other side is good, as you see the Tower Skycity and in high floors, can see the Marina. I will be there again. Ah, free internet.. .

Room Tip: Not te city view, other side is better view. Also romantic.
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, September 30, 2012
Dear MarcosKinz,

Thank you for taking the time to review SKYCITY Grand Hotel on TripAdvisor.

I was pleased to read that you found staying with us fun. We offer various views from our hotel rooms - City Views (of Auckland City) and Harbour Views (of the surrounding Harbour). Both room categories are available to be booked directly on our website.
I was also glad to hear that you enjoyed the free interet - this is included in selected rooms rates - currently available on our hotel website.

If you are planning another trip to Auckland, please do not hesitate to contact me directly, so that I can arrange your reservation for you.

Thank you again for your feedback, and we look forward to welcoming you back to SKYCITY Grand Hotel soon!

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed September 27, 2012

My husband and myself had a wonderful night at the Grand. The room was excellent with lovely harbour views as we were upgraded. We had stayed once previously and were a little disappointed but this time certainly made up for it. The staff and surroundings are first class and everyone was very courteous. We will certainly stay at the Grand again. Thank you to Alison for making it extra special.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, September 27, 2012
Dear Lou1985115

Thank you so much for posting your review.

I am thrilled you enjoyed your stay (and our wonderful views) and that we impressed you with our hotel and customer service following your last stay.

I do hope that you return to The Grand Hotel and please do not hesitate to contact me to and I will be more than happy to assist you with your booking.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 26, 2012

Skygrand is perfecte hotel. For sure the room was ver nice, very clean and comfortable, which is very thankful after so many days travelling for work- Staff was very nice, and food & drinks very good also. Nearby there are lots of restaurants and bars. Just at the same hotel or at the corner you can find several very top selection ones, and also any kind of option in the streets around (there is for example a nice area in Elliot street, called Elliot Stables with several options in the same building to choose). I would definitelly stay in the same hotel, when visiting again Auckland.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Front Office Manager at SKYCITY Grand Hotel, responded to this review, September 30, 2012
Dear Disbot,

Thank you for taking them to review SKYCITY Grand Hotel on Tripadvisor - your wonderful feedback and comments are much appreciated!

We are definately in a great location when in comes to choosing places to eat and drink - we have over 20 restaurants and bars with the SKYCITY site as well. I will be sure to pass your feedback on to our staff - we love receiving wonderful comments about them.

If you are ever in Auckland again, please do not hesitate to get in touch with me directly, and I would be happy to arrange your booking for you.

Thank you again for your feedback and we look forward to welcoming you back to the SKYCITY Grand Hotel again soon!

Kind Regards,

Colette Leonard | Front Office Manager | SKYCITY Grand Hotel
colette.leonard@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 20, 2012

This is the second time I stayed here and will be the hotel I will stay for every of my visit to Auckland. From friendly and cheerful doorman to professional and efficient front desk. Booked a 3 nights stay with wifi/Internet package at very very reasonable price for this grand hotel. Walking distance to shops and plenty of eatery choices. Highly recommended for business, leisure and family. Couple of pubs outside the hotel entrance and though can be rowdy, it does not bother at all once you step into the lobby.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, September 23, 2012
Dear seira1404

Thank you for taking the time to post your recent review following your stay at The Grand Hotel.

It was wonderful to read that The Grand Hotel is now your hotel of choice when visiting Auckland. We are ideally located and in addition to the superb choice of restaurants and bars that SKYCITY has to offer, there are many within walking distance.

We look forward to welcoming you back on your next visit to Auckland.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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Auckland Region, New Zealand
1 review
5 of 5 stars Reviewed September 18, 2012

It has been a few years since we stayed here and it was even better than we remembered. A very nice room, friendly and helpful staff, a great location and amazing restaurants. There are several outstanding restaurants and bars - some inside the hotel and others just outside the door. You can try food from NZ's top chefs - and it is amazing. We have been to Dine and Bellota previously and this time we tried Depot, which like the others, was fantastic. You don't have go far if you don't want to, but the hotel is in a great location for exploring Auckland further.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, September 23, 2012
Dear the wright1

Thank you for taking the time to post your review on TripAdvisor, I am delighted that you chose to stay with us again.

I can only agree with you that we have a wonderful wide selection of restaurants and bars to choose from and pleased that you took the time to visit our award winning “Depot”.

We look forward to welcoming you to The Grand Hotel in the near future.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 5, 2012

We loved our stay at the Sky City Grand. Not only because we had got off a long flight form LA and they allowed us to check in at 7:30am but because the rooms and services we superb throughout our stay and its a perfectly located hotel for seeing the sights of Auckland City.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison B, Guest Relations Manager at SKYCITY Grand Hotel, responded to this review, September 11, 2012
Dear catfow

Thank you for taking the time to post your review on TripAdvisor.

I am delighted our team were able to accommodate you prior to our standard check in and you enjoyed all that SKYCITY has to offer.

We look forward to welcoming you back to The Grand Hotel if you return to Auckland, enjoy the remainder of your stay in New Zealand.

Kind Regards


Alison Borland l Guest Relations Manager l SKYCITY Grand Hotel
Alison.Borland@skycity.co.nz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SKYCITY Grand Hotel

Address: 90 Federal St, Auckland, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Auckland
#4 Spa Hotel in Auckland
#5 Luxury Hotel in Auckland
#6 Romantic Hotel in Auckland
#6 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SKYCITY Grand Hotel 5*
Number of rooms: 312
Official Description (provided by the hotel):
Discover an oasis of luxury in the heart of Auckland’s vibrant city. Beautifully appointed, modern and spacious rooms are just the start of this 5-star experience. Stunning views, award-winning dining, the iconic Sky Tower and the tranquil East Day Spa await you. Wi-Fi is complimentary. ... more   less 
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Also Known As:
Sky City Hotel
Skycity Grand Auckland
Hotel Skycity Grand
SKYCITY Grand Hotel Auckland, New Zealand

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