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“like being at home!” 5 of 5 stars
Review of Quay West Suites Auckland

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Quay West Suites Auckland
4.5 of 5 Hotel   |   8 Albert Street, Auckland 1010, New Zealand   |  
Hotel amenities
Ranked #17 of 76 hotels in Auckland
RI
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“like being at home!”
5 of 5 stars Reviewed November 10, 2008

What a nice hotel. We stayed in the one of the apartment like rooms. It had everything! It had a small kitchen area with a fridge, microwave, sink, even a dishwasher. The living room area had a dining room table and a couch, chairs and a tv. We had a huge balcony, that connected the living room and bedroom. We even had a laundry room with washer and dryer right in the room. The bedroom was nice and the bathroom also. It was very quiet also, they give your room key which also activates the elevator so that you cant just roam on any floor. We only stayed 2 nights, but it was great. Auckland is a great city!

  • Liked — the laundry room
  • Disliked — nothing
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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336 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Belfast
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 1, 2008

The room was excellent, and the view was terrific (22nd floor, 19th+ is extra).

The hotel staff were very helpful, even when I demanded that the internet charge (that was clearly wrong) was removed from the bill due to a) the connection being slow and unhelpful for one day and b) not working the next.

We ended up having to buy an $8 connection card for the lobby computer which would then not print a simple PDF. I can imagine that I would have been on fire had I been there for business and needed the connection to be, well, functional.

Car parking for $25 is a bit steep, especially as it was self-park in a fairly dingy car park.

Great location for the city.

If they fix the internet connection it would have been a perfect stay.

  • Stayed May 2008, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 1, 2008

We were traveling with the kids (15 &12) and wanted some place that was conveniently located and didn't skimp on the quality. Quay
West Auckland was clean, comfortable, quiet and a great place to relax when we weren't out sightseeing. The pool was lovely and a perfect place to unwind at the end of the day.

Auckland is an easy city to use public transportation and Quay West is located 1 block from both the train and the ferry, with buses just across the street. It made things super simple and great with the kids.

  • Liked — cleanliness & location
  • Disliked — price for internet connection
  • Stayed April 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 13, 2008

Stayed here a few times in last year mainly for location and accessibility to business orientated events.

It would appear this complex is for a more permanent resident base as opposed to visiting "hotel' guests which contributed to an overall lack of atmosphere in particular in the Lobby, Reception and Bar areas..there wasn't the pleasent Hotel "hum" of a busier premise.

The room was adequate in size but clearly a little outdated...however it had all we needed. Cleanliness wasn't particularly great (I am fussy about this in foreign places such as hotels and motels etc). Servicing of the room was also poor. car parking was first in first serve so we were lucky to find a park in the actual hotel building (the next option being down the street in a public car parking building which would have been a real hassle).

Noise wise it was loud (even on the top floors) and doors had to be closed at night due to traffic etc. Pool area was ok but looked to be under some sort of renovation.

View from room was lovely out over viaduct harbour.

  • Liked — View
  • Disliked — General Hotel atmosphere lacking
  • Stayed April 2007, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2008

My husband and I recently stayed at Quay West, Albert St, for three and a half days, after arriving on a cruise ship.

We loved this hotel. The location could not have been more perfect to access the harbor and CBD; and our view of the harbor from the ample balcony was exquisite. The staff stored our luggage until check in and were extremely accommodating in all ways. Especially helpful was a man at the front desk, named Venu. He was extraordinarily informative, friendly and with a very gracious attitude.

The rooms were great. I had arrived from the cruise ill and having a separate bedroom, as well as a nice kitchenette, was perfect. Also, the walk-in clinic and pharmacy immediately next door came in very handy. This hotel was a bit higher in price and standard than we usually book but was worth every penny. We even booked an extra night in order to rest as long as possible before our 10:45PM international flight.

If I ever have the good fortune to visit Auckland again, this is where I will stay.
JAH, Palm Beach Gardens, FL

  • Liked — Separate bedroom, kitchenette, laundry in suite, view, location.
  • Disliked — Nothing
  • Stayed April 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2008

These are nice units in downtown Auckland.

They are spacious, clean, well located, and equiped with full kitchen and laundry.

  • Liked — Convenient location, nice well equiped units.
  • Stayed February 2008, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2008

Family stayed in a one and two bedroom suite both of which were huge. Though be warned that in the two bedroom suite one bedroom is simply 2 single beds and nothing else - separate bathroom and no TV. However the other bedroom has a lovely big bed, TV and en-suite.
Excellent location in the heart of the city just 30 seconds from Queen St (main street). Very helpful staff though slow to answer the phone when awaiting service in the bar.
Breakfast excellent.
Nice pool though bit small for my liking.
Internet a total rip-off but walk down to Queen St for cheaper alternative.
Scary parking with tight spaces but just take it slow.

  • Liked — Huge clean rooms with laundry facilities
  • Disliked — Expensive internet
  • Stayed January 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Quay West Suites Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Auckland
#16 Luxury Hotel in Auckland
#16 Family Hotel in Auckland
#20 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quay West Suites Auckland 4.5*
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
Quay West Suites Auckland New Zealand

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