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“Great location with good size suites” 4 of 5 stars
Review of Quay West Suites Auckland

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Quay West Suites Auckland
4.5 of 5 Hotel   |   8 Albert Street, Auckland 1010, New Zealand   |  
Hotel amenities
Ranked #17 of 76 Hotels in Auckland
Adelaide
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Great location with good size suites”
4 of 5 stars Reviewed July 4, 2014

We had a 2 bedroom/2 bathroom apartment on the 16th floor which had lovely views of Auckland CBD and of the harbour. They were nice spacious suites with 1 queen size bed and 2 single beds. The kitchen was a good size with basic needs included. The laundry appliances were all good quality. We did have some problems with the electricals but they were very quick to come and replace the toaster and also solve the problem with the power outage. The front desk staff were very helpful and it was handy having the free wi-fi (would be nice to have in the rooms though). Great location near shops, supermarkets and public transport. Great for a family holiday.

Room Tip: Ask for a room high up if possible
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear cjjadelaide

Thanks for your comments and it is great to receive such a great comment
The in room internet has become free for all our Le Club members and it has also doubled its speed. And the membership is free to join and you will receive lots of great benefits along the way
Thank you again

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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352 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • Spanish first
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English first
Hong Kong, China
Top Contributor
410 reviews 410 reviews
116 hotel reviews
Reviews in 120 cities Reviews in 120 cities
337 helpful votes 337 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stayed a few nights on business on the 18th floor and had a good experience. Nice girl at check in was very accommodating as room wasn't available but helped me to find another. 18th floor apartment was very quiet and had great views (as all apartments do) over the harbour. Comfy bed, nice bathroom and kitchenette - sofa bed if needed in the lounge room. Very big apartment which made a comfortable stay. Great location to city and viaduct. Cheaper serviced apartments exist in Auckland but for views, size and convenience this is a good option if your budget extends to mid $250's.

Room Tip: Go for a high floor as city location could be busy lower down.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear StuckinBangers

It is great to receive positive feedback and also we offer very competitive price in this particular market
Thank you and hope to see you again

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 22, 2014

I've stayed here quite a few times and its been good. The rooms are apartment style and are large! with balconies. Two bedroom apartments are spacious and some have wrap around balconies with a nice view of the harbour. Location is great, with a short walk to Queen Street and the Viaduct. Like most people I think that the rooms are a little outdated and need some upgrading.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear kattymae26

Thanks for your feedback
It is great to know you have enjoyed the prime location of the hotel and its room size and the view
Room upgrade is certainly in our agenda in the near future
Thank you again for the positive comments

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

We had a 2 night stay in a 2 bedroom apartment and can't fault this place. The service straight from check in was brilliant. We were lucky enough to have an apartment on the 23rd floor and the views were amazing! The apartment was spacious and well equipped. Everything in the CBD is in walking distance, including the Britomart, harbour/viaduct area and Sky City.
Would well recommend for groups/families especially if you can split the cost a few ways it makes it worth paying the bit extra for the space.
Only thing it was lacking was a decent room service menu and bar/restaurant on site but there are plenty of great places to eat close by.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear lucylincoln86

It is fantastic to know that you have really enjoyed your stay and it was wonderful
It is always great to receive positive feedback and I will share this with the team
Thank you again

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 18, 2014

Sadly 2 bedroom apartments are hard to find in central Auckland. The staff were very helpful, however it is just old and tired and really needs money spent on it, Wifi kept dropping out and if possible I wont stay there again. The furniture is old fashioned and I am surprised it is an accor member hotel.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear Maddie M

Thanks for your feedback
First of all, it is great to know that our staff was being helpful
Secondly, we are talking to our partners in regards to the room upgrade.
Lastly, the hotel has already rolled out the faster wifi in our guests rooms since early July and it is free to all our Le Club member which is free to sign up upon your check in
Once again, thank you for sharing your experience and we hope to see you again

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Felton, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 17, 2014

Awesome view of the harbor! The location was great; we were walking distance to most everything we wanted to see in Auckland. The staff was helpful and accommodating.

Really, our only complaint is that our room needed a little attention! Our shower was quite moldy, the title around the tub was broken and the floor was dirty! (see photos) The drapes in the bedroom were tattered and needed to be replaced.

For the price, I would have expected things to be in better shape, which is why I only gave it an average rating; however, due to the location and the kitchen, the hotel worked well for us. And again, the staff was helpful.

Room Tip: Be sure to ask for a room with a harbor view!
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear 2catravelbugs

Thanks for your recent comments
It is great to know that you enjoyed the location of the hotel and the staff was being helpful
In regards to room condition, we have identified the room number and I have asked my Housekeeping Manager to fix all of them
Thanks for letting us know and we would like to see you again

Kind Regards

Shawn Wei
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macedon, Australia
Top Contributor
76 reviews 76 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 9, 2014

Stayed for 3 nights over Easter break. Were greeted by an informative receptionist who explained the restaurant was closed (surprised as this was Easter and one of the busiest times of the year), but directed us to a lttle cafe across the road for breakfast and snacks. She also suggested nearby tourist attractions that were all within walking distance. She explained that Wifi was not included and would be $25 per day, expensive as the majority of hotels and holiday apartments now include in price.
Fabulous harbour views from every room in our suite. Although well appointed the suite was let down by being very much in need of an update. Arms and sides of both tub chairs in lounge were frayed and worn, the carpet was stained and could have done with a steam clean.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShawnWAM, Manager at Quay West Suites Auckland, responded to this review, July 7, 2014
Dear Pamela B

Thanks for your comments
I am glad to know our receptionist has helped you with restaurants and tourists activities information
In regards to in room chairs and carpets, we have since started to get our contractors to come and shampooed most of them in our rooms
Thanks again

Kind Regards

Shawn Wei
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Auckland
#16 Luxury Hotel in Auckland
#18 Family Hotel in Auckland
#20 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quay West Suites Auckland 4.5*
Number of rooms: 57
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
Quay West Suites Auckland New Zealand

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