Our original room upon arrival was street facing and on level 5. I explained to Simone and the gentleman on duty that the street noise would be a real problem for me and asked to be moved. Unfortunately the hotel was fully booked, but they promised to do their best to switch us for our remaining stay. We found out the next morning we were moved to a much higher level with harbor view the next morning. It was awesome! They also brought us a really thick mattress for the sofa bed when requested. Word of warning, the sofa bed is not suitable to sleep on. My daughter said you can feel the springs in the mattress, hence our request for a better mattress. Also, our original room 503, really smell. The odor in the bathroom was especially strong. Luckily our new room on the 14th floor was nice and odor free. I work in customer service for a famous retail store in the states and I used to work for the Marriott in the sales department and I have to say while I was very impressed with the hotel customer service, the quality of the rooms are very inconsistent. The hotel is listed as four stars, and I couldn't believe the bathroom of a four star hotel room would smell of urine and the sofa bed mattress was in such poor condition. Even though we were happy with our second room, I will only give cleanliness a 3 star because of the first room. What if we weren't able to switch our room?
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- Also Known As:
- Quay West Suites Auckland Hotel Auckland Central
- Quay West Hotel Auckland
- Quay West Auckland
- The Sebel Quay West Auckland New Zealand