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“Great central location, helpful manager” 4 of 5 stars
Review of Quay West Suites Auckland

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Quay West Suites Auckland
4.5 of 5 Hotel   |   8 Albert Street, Auckland 1010, New Zealand   |  
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Ranked #17 of 77 Hotels in Auckland
Canberra, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Great central location, helpful manager”
4 of 5 stars Reviewed February 20, 2014

After a mistake through a third party booking site, we were generously upgraded to a lovely 2 bed apartment. No free WiFi in room but available in common areas - we didn't use this so no idea how good it is. Very spacious, clean and centrally located. We had yet to hire a car for the rest of the trip but easily walked to all the places we wanted to see - all with a great view as well. We could see the harbour out of one window and then we discovered we could watch (at a far distance) people doing the Sky Tower leap from another window. The pool and spa were very welcome, worth just looking at the murals. We were lucky enough to have it to ourselves as well. Highly recommended, we would definitely stay here again.

Room Tip: Ask for a room with a view of the harbour,
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at Quay West Suites Auckland, responded to this review, February 25, 2014
Dear unsamunsa5

Thank you for your recent review on trip advisor. It was a pleasure to read such positive and encouraging feedback!

It is unfortunate that you initially experienced some reservation difficulties; however I am pleased that the manager on duty was able to effectively identify the issue and find you a solution that exceeded your expectations. I will be sure to pass on your praises.

We hope to welcome you back in the near future.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
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    47
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Newcastle, Australia
Top Contributor
75 reviews 75 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 20, 2014

We stayed one night and thoroughly enjoyed our stay in a one bedroom apartment. It was spotlessly clean and very we'll equipped. We actually did use the cooking facilities to have dinner and we're impressed by the utensils and facilities.
The staff were very friendly and helpful and the location was within easy walking distance of shops and harbour/ ferry.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at Quay West Suites Auckland, responded to this review, February 25, 2014
Dear Auswalkers,

Thank you for taking the time to write such a review on your recent stay at our hotel.

I am thrilled that we were able to fulfil your needs and expectations – made clear by your flawless review.

It will be a pleasure to welcome you both back to the hotel when you are next in New Zealand

Kind regards

Shane Edwards
General Manager
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Canberra
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 6, 2014

Staying for the first time in Auckland this apartment complex met all the requirements we had as a family of four. We could easily visit all the tourist points from this location, as well as make breakfast and other food in the well stocked kitchen. The pool was a definite favourite with the kids with its classical style frieze above the spa and the pool ceiling. There were also lovely glimpses of the water and lots of natural light. The staff were so friendly that when I asked about a bakery for a cake for my daughter's birthday, they brought up a cake with their compliments and sang happy birthday to her, she was thrilled!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at Quay West Suites Auckland, responded to this review, February 8, 2014
Dear RosebudRosebud,

I would like to begin by thanking you for providing us with your feedback. I was delighted to read about how thrilled your daughter was on her birthday and that we were able to make her special day even more memorable. I will be sure to pass on your praise to the staff.

We look forward to welcoming you and your family back again in the future.

Kind regards,

Shane Edwards
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 2, 2014

We stayed at this hotel twice, at the beginning and end of a 3 week trip. Our first stay was in a 2-bedroom harbour view apartment (floor 24) - great for 2 adults and 2 kids. The final few nights in a 1-bedroom apartment (floor 19) with the kids sharing a sofa bed in the living room. Whilst the first room was bigger and had better views, both were very good and I would definitely recommend this place. Rooms were of a pretty decent quality, nice front lobby, excellent service from counter staff and housekeeping.

The highlights -- nice big, usable balconies with frameless glass barrier, great for sitting out in the evening enjoying the view with a glass of wine! Harbour views were fantastic. Separate laundry with washer and dryer, good kitchenette facilities, comfortable beds. Rooms were quite spacious. Excellent location, walking distance to viaduct and restaurants, ferry terminal etc.

There is no on-site restaurant, just a small cafe-type area with a few pre-made items and coffees. But lots of good eateries nearby. On-site parking available at a cost, but very convenient.

Overall, very comfortable apartments in a great location.

Room Tip: The harbour view rooms are excellent
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at Quay West Suites Auckland, responded to this review, February 8, 2014
Hi Albyskurky,

Thank you for your positive feedback on the hotel, its facilities and our staff. I am delighted that we could provide your family with accommodation & service that was able to fulfill all of your needs. We look forward to welcoming you back in the future.

Kind regards,

Shane Edwards
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmerston North, Manawatu-Wanganui, New Zealand
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed in a 2 bedroom apartment with our two children ages 3 and 9 recently. From our balcony we had magnificent views of the harbour and the bridge. The other balcony, and from the children's bedroom, had views of the city, including the sky tower which was perfect for watching the fire works for New Years celebrations. Our apartment was fully equipped with kitchen and laundry facilities, 2 bedrooms, large dining table and spacious lounge. All beds were extremly comfortable. We all spent a lot of time in the beautiful swimming pool and the gym. This hotel is perfectly located as it is within walking distance to the viaduct and the other city attractions. We will definetly stay here again.

Room Tip: Ask for a room on a high floor to get the best views of the harbour.
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at Quay West Suites Auckland, responded to this review, February 12, 2014
Hi Stacey W,

I would like to thank you for choosing the Quay West Suites Auckland as your preferred accommodation during your recent visit to Auckland and for taking the time to write a review on on Trip Advisor.

The highlight of New Years Eve in Auckland City was the fireworks display that erupted off the Sky Tower. I am pleased to hear that you were able to enjoy this with your family in the comfort of your own suite.

We look forward to hosting you & your family again in the near future.

Kind regards

Shane Edwards
General Manager
Report response as inappropriate
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Melbourne, Australia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2014

We had a great apartment with a fantastic view over Auckland. It was spacious with a lovely living area and bedroom, both with access to the balcony and a good kitchen, separate laundry and well appointed bathroom. Although we only stayed for 2 nights, it would be a good base if you were planning a longer stay. It was one block from the ferries and in a central location. Only drawback was there was no restaurant but there are plenty of eating places nearby.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShaneE174, General Manager at Quay West Suites Auckland, responded to this review, February 12, 2014
Hi Moose B

Thank you for posting a review of our hotel on Tripadvisor.

Location is an important feature of the hotel and the Viaducts incredible selection of eateries and the newly developed “Britomart” means we are very lucky for choice when it comes to dining.

Thank you once again and we look forward to welcoming you back.

Kind regards,

Shane Edwards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quay West Suites Auckland

Address: 8 Albert Street, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Auckland
#16 Luxury Hotel in Auckland
#16 Romantic Hotel in Auckland
#19 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quay West Suites Auckland 4.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Quay West Suites Auckland Hotel Auckland Central
Quay West Hotel Auckland
Quay West Auckland
Quay West Suites Auckland New Zealand

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