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“Lovely hotel, good location” 4 of 5 stars
Review of Pullman Auckland

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Pullman Auckland
5.0 of 5 Hotel   |   Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand   |  
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Ranked #14 of 77 Hotels in Auckland
Blackburn, Victoria, Australia
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
“Lovely hotel, good location”
4 of 5 stars Reviewed October 11, 2013

Lovely service and foyer. Room was spacious, but bathroom was a little tired and shower over bath not ideal for everyone. Accommodation was good value, restaurant and breakfast offerings at the high end though.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 14, 2013
Dear Jane G,

Thank you for your review on our hotel especially your comments on our spacious bathroom and lovely service. To address your room comments, you will be pleased to know that we are currently in planning stages of a refurbishment.

Thanks again for your feedback. We look forward to welcoming you back to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,240 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Top Contributor
54 reviews 54 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 11, 2013

We ran a really successful event at the Pullman for about 120 guests and everything worked really well. The service was great, the food was very good and the facilities were hard to fault. The rooms in the residence tower are excellent (particularly 1660 - awesome views).

Room Tip: Spend the extra money and stay in the residence tower
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 14, 2013
Dear evansclan,

Thank you for providing this feedback on our meeting and events team and facilities. Our team strives to deliver the highest levels of service and I am glad that you experienced this dedication at your event.

I look forward to welcoming you back from across the ditch for another business or leisure stay in the future.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 9, 2013

Hotel is what you expect for a business hotel. Nice rooms with adequate facilities. Breakfast was fine but was over run with a rugby league/union team so you had to be quick to the buffet :-)

Nice views, slightly out of the centre being located at the edge of Auckland Uni/Albert Park but only a short walk down to Viaduct / Queen St.

Nothing bad to say but nothing spectacular either.

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 14, 2013
Dear Michelle E,

Thank you for your review of our property including your comments on our nice rooms, location and facilities.

We hope to see you again at the hotel in the future.

Kind regards,

Rob McIntyre
General Manager
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Fairlie, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

We couldn't fault anything at our stay at the Pullman Hotel. Staff were so professional but friendly and helpful.
Our room was perfect and the beds were so comfortable.
The breakfast was a banquet of food for all tastes and desires. I even had an amazing whitebait omelette made for me which was delicious.
I'd love to return here very soon.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 14, 2013
Dear Lee S,

Thank you for taking the time to provide this feedback. I am so pleased that you had such an enjoyable stay and are looking forward to returning in the future.

I have passed your kind comments on to the team and they are very appreciative of your feedback.

We look forward to welcoming you back to the hotel again soon.

Kind regards,

Rob McIntyre
General Manager
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Napier, New Zealand
Top Contributor
53 reviews 53 reviews
48 hotel reviews
Reviews in 25 cities Reviews in 25 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed October 7, 2013

Having a wonderful stay here. Really appreciated the upgrade we were given . Will definitely be back. The hotel is very central to the city and vector arena. The most efficient check in I have ever had . The room is fantastic. Well worth paying the extra for a residence room .

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 14, 2013
Dear willtravel44,

Thank you for your glowing review of our hotel – I am so glad that you had such a wonderful stay with us.

Thank you for recommending our hotel to your peers. We look forward to seeing you at the hotel again in the future.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 7, 2013 via mobile

This used to be a Hyatt Regency, where I had stayed several times. I was apprehensive about staying here since the change to Accor. I was pleasantly surprised to see the service was still consistently excellent. The soundproofing leaves a little to be desired, but everything else is very good to excellent. I had booked a twin room, but when we got up to our room it was a king. A quick visit to the front desk to explain a twin room was in my booking and we were swiftly reassigned to a suite with two queen beds. We dined in the restaurant for dinner, again at breakfast, and also had a drink in the bar with a quick snack. I really could not fault either the food or service.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 14, 2013
Dear RedheadMumma,

Thank you for your feedback. I am pleased that you were able to experience our hotel and I thank you for your kind comments on our excellent service and food.

We hope to welcome you back to the hotel again in the future.

Kind regards,

Rob McIntyre
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 3, 2013

The hotel was lovely enough. We stayed in a great room with a fabulous view and the staff were friendly and helpful. They kept trying to move us from room to room which was weird.

When our car was in valet parking, we were waiting up to an hour for it to be bought up at times which was quite frustrating.

We enjoyed the pool and the stay generally, but, we have also stayed in far nicer hotels for the price which we felt was overpriced for what we were presented with.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAucklandHotel, General Manager at Pullman Auckland, responded to this review, October 8, 2013
Dear Swalkford,

Thank you for your feedback on our property and your comments on our fabulous view and friendly staff. As this is a review is for your stay last November unfortunately I am unable to source any information on the room moves or reasons for the delayed valet parking, but please accept my apologies for these inconveniences.

We look forward to welcoming you to the hotel in the future.

Kind regards,

Rob McIntyre
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Auckland

Address: Cnr Princes St and Waterloo Quadrant, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Auckland
#6 Spa Hotel in Auckland
#8 Family Hotel in Auckland
#13 Romantic Hotel in Auckland
#13 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Auckland 5*
Number of rooms: 347
Official Description (provided by the hotel):
With its stunning views of Auckland harbour and the city’s parks, Pullman Auckland offers guests a visual treat as well as a very warm welcome. Conveniently located in the heart of the city, the hotel provides easy access to Auckland’s numerous attractions, including the beautiful Albert Park and vibrant, cosmopolitan Viaduct. ... more   less 
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Also Known As:
Pullman Auckland Hotel Auckland Central
Auckland Hyatt Regency
Hyatt Auckland
Pullman Auckland New Zealand

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