We've visited several Heritage hotels over the years and the found the brand is reasonable with occasional lapses in quality. This hotel is unfortunately one of those lapses. The main problem with this hotel is its location. It appears to be on the main drag circuit for the local boy racers whose nightly serenades of bass exhaust, tenor engine roar and soprano compressor continue long into the night. Add to this a distinct lack of sound insulation both in the windows and the walls (screaming children AND baby), an uncomfortable bed (and pillows) plus bright floodlights gleaming through drapes that don't quite close at the sides and you have the perfect recipe for a very disturbed night's sleep. It’s the nearest to torture I’ve encountered outside Guantanamo Bay! As there were no windows coverings in the bathroom (just stick on plastic sheet) there was no need to switch on the light as the external floodlights provided more than sufficient light. Perhaps this was part of their much publicised energy saving campaign! The bath itself was meant for far slimmer men than I, thought there was plenty of space for something more generous. There appeared to be a condensation problem here. Black mould infested the upper part of the very tall windows and at some time there was sufficient moisture running down the walls to form brown drips at the top of the window, which were still evident. When we returned after 4.00pm the bed was still unmade and towels not replaced. The very pleasant maid replaced them when she came around 4.30pm while my partner was in the bath. I suspect the delay was due to too few staff rather than incompetence on the part of the maid.
The décor of the supposed Deluxe Suite room 454 for which we had paid an additional $25 via a voucher, was Art Deco in keeping with the building’s origins. The layout of the furniture did not make the best use of the space which was dominated by an enormous wooden screen. We eventually decided that this was not to divide off the bedroom from the tiny lounge but to prevent the blast from the air conditioner from blowing on the bed. It did not really appear to have any other use. The furniture in the room was tired in particular the coffee table – painted black - at odds with the wood of the other furniture – which seemed to have been gouged and clawed by some wild animal or tortured insomniac. On the rather elaborate writing desk was displayed the sellotaped label “Floor 4, room 454”. We felt this demonstrated a lack of attention to detail that we’ve come to expect in 4+ star hotels.
In the morning a wine bottle along with several RTD bottles (and vomit) were evident along the street outside.
We will not be going to this hotel again or to the Rydges hotel across the road. The area is too run down and the people in the street too loud and intimidating. We cannot recommend this hotel to anyone expecting a “4 star plus” experience. The Sky Tower just up the road would be a far better bet I feel.
- Also Known As:
- Heritage Auckland Hotel Auckland Central
- Heritage Auckland Hotel
- Heritage Hotel Auckland
- Auckland Heritage Hotel
- Heritage Auckland New Zealand
- Official Description (provided by the hotel):
- Art deco; historic landmark refurbished in 1998. ... more less
- Reservation Options:
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