Was looking forward to a couple nights of luxury but too many hiccups will see us not returning. On arrival just after 2pm our room was still not ready so had to wait at lobby bar. Were given complimentary drink vouchers but would have preferred to get straight to our room. Later that evening went to make a cup of tea in room but no milk was left by housekeeping so had to call for it. We had no robes left in the room and the room was not serviced for the duration of our stay. At $304 per night I would have thought that would be standard. Had nice time pool side so decided to order sandwiches for a snack. After waiting an hour we asked about order and waitress said chef had forgotten. Were given a complimentary drink each again and sandwiches arrived 20 minutes later. For dinner that night ordered room service. My wife is dairy free and she ordered a burger with no cheese, said this twice on the phone when ordered. Burgers arrived and there was cheese on both. I had to eat my dinner while they remade my wife's. Although no charge just another hiccup and pretty serious when a customer has allergies. Then as I was leaving and settling the bill with front desk staff the concierge leans over and asks if we have paid for parking. This was all part of the package so unsure what he thought he was doing.
I took the time when checking out to fill out a customer service form and expected a call from the hotel as they ask on the form for contact details. Has been a week and have heard nothing. So I have now reviewed them here. Disappointing service from this hotel.
- Official Description (provided by the hotel):
- Art deco; historic landmark refurbished in 1998. ... more less
- Reservation Options:
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- Also Known As:
- Heritage Auckland Hotel Auckland Central
- Heritage Hotel Auckland
- Auckland Heritage Hotel
- Heritage Auckland New Zealand