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“Wonderful rooms in a beautiful building at a great location” 5 of 5 stars
Review of Heritage Auckland

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Heritage Auckland
4.5 of 5 Hotel   |   35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand   |  
Hotel amenities
Ranked #7 of 77 Hotels in Auckland
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Wonderful rooms in a beautiful building at a great location”
5 of 5 stars Reviewed January 15, 2014 via mobile

This was our first stay at The Heritage, and we were very impressed! We arrived very early in the morning, and they were able to check us into our room long before the stated check-in time, which was very much appreciated after a 13 hour flight.

The room was spacious, with an incredibly comfortable bed. The building is beautiful, with hardwood floors throughout, and a great lobby. They also offer an hour of free wifi each day, which was very helpful. It is centrally located, with quick walks to both the Sky Tower and the waterfront. The staff were all very helpful and true to the rumors, very friendly.

An absolutely wonderful experience, and a hotel I would gladly stay at again and again if I'm lucky enough to return to Auckland.

Stayed January 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 16, 2014
Dear Andrew Z,
Thank you very much for sharing the wonderful comments with our readers relating to your recent stay at Heritage Auckland. My team and I are very proud "The Heritage Experience" has exceeded your expectations and that the memories of your will be shared with family and friends. we were honored to serve you and do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
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English first
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2014

This is the second time staying here. The staff are so friendly and it is good that the management team are visible and chat to you at breakfast. The location is great and the pools are a great addition to the facilities. The rooms were clean and the kitchen has everything you require to prepare snacks, especially useful with children. The breakfast is good and the restaurant team are so cheery and helpful.

Room Tip: A high a floor as possible
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 16, 2014
Dear bella186338,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. My team and I are extremely pleased "The Heritage Experience" has exceeded your expectations. we were honored to host you and do look forward to welcoming you back to Heritage Auckland sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Top Contributor
79 reviews 79 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 10, 2014

The hotel is situated in a good location for the sights, shopping and the waterfront. We just had a standard room which was fine. The breakfast was buffet style and very nice. We used the valet parking which was on the expensive side.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 12, 2014
Dear baggiebird22,
Thank you for sharing with our readers comments relating to your recent stay with us at Heritage Auckland. I am delighted that we were able to exceed most of your expectations and have noted your comment relating to the cost of our valet under cover car parking. We do offer this service for guest but it also needs to be clear that we have at least 2 car parking buildings operated by service providers that may be more economic for guest if our service is deemed costly.
I do hope that you have enjoyed the rest of your holiday throughout New Zealand and would look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
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Frankfurt, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 8, 2014

We got here to a great weather! But... We were really tired as we just arrived from Singapore after just a day there. The room is nice and there is a kitchenette great for our 5 days stay here before we visit our family in Christchurch.

It is though a little disappointing that the room wasn't ready when we got there.. Because me and especially my children where really tired and it was real early in the morning.

The location is pretty good so other than the waiting for the room part i surely am loving this place.

I felt the staff was not too understanding.. But you know what? They are friendly and were very patient even tough i was rather difficult. Well, after a tiring flight tough, all you want is some good rest... Sorry guys if i gave you a hard time!

Stayed November 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 12, 2014
Dear Hoegum,
Thank you for taking the time to share with our readers comments relating to your recent stay at Heritage Auckland. I do note your feedback relating to your room not been available on check in and I can say with a strong conviction that we ensure we make available guest rooms as quickly as possible on arrival. I am pleased that you enjoyed the room and location and do hope you enjoyed catching up with your family in Christchurch.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bucks uk
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 7, 2014

We spent our first two nights in NZ here and enjoyed a very comfortable stay in a large two double bedded room with a kitchenette. The kids loved the pool and we admired the views from the roof. Breakfast was fantastic with such a selection on offer and nice to see the General Manager walking about and talking to guests. Would definitely recommend.
Also this hotel is just 5 min walk to Hertz if you are renting a car.

Room Tip: We were in old part overlooking roof pool with a view of the harbour.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 8, 2014
Dear animal123,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. My team and I are delighted "The Heritage Experience" has exceeded your expectations and that our warm and very friendly service standards has left you with excellent memories of your stay with us.
We would be most honored to host you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
Top Contributor
133 reviews 133 reviews
45 hotel reviews
Reviews in 49 cities Reviews in 49 cities
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed here for a short break whilst travelling between flights and needed somewhere to rest and refresh before continuing on with flights. Room was very spacious with small kitchenette. We were very tired and needed some quiet moments and when we got into bed it was bliss. The mattress and pillows were so soft and comfortable we sunk in and settled down. The blackout blinds let us sleep in the day time and the provided robes and toiletries meant we didn't have to unpack our bags. The building was quiet and we were able to get some sleep before heading off on our flights. Food and service in restaurant good as well.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 8, 2014
Dear GingerRose63,
Thank you for sharing with our readers the wonderful comments relating to your recent stay with us at Heritage Auckland. My team and I are very proud 'The Heritage Experience" has exceeded your expectations and we were honored to serve you. We hope you enjoyed the rest of your stay in New Zealand and do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 3, 2014

We spent 4 nights here in December and really appreciated the gracious old building and the large room which was their standard room. Very comfortable bed and quiet for sleeping. Air conditioner worked well and not noisy. Only had coffee and cake in the restaurant but lovely service and excellent food. All the staff very pleasant including the cleaning staff. I suspect they could use more cleaning staff as our room was not made up until after 4 most days but not a big deal. We liked the location as an easy walk to waterfront without the price tag. There is a problem with the shower over bath setup - we flooded the floor every time as the screen not properly sealed.

Room Tip: The rooms overlooking the atrium restaurant are a bit dark but we were not in the room during the da...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, January 4, 2014
Dear NewcastleKiwigirl,
Thank you for sharing your comments with our readers relating to your recent stay at Heritage Auckland. My team and I are delighted we have exceeded your expectations in delivering "The Heritage Experience" and do look forward to hosting you again sometime very soon.
Kind Regards
Graeme Back
T.H.E. General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Auckland
#6 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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