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“Worth it!!” 5 of 5 stars
Review of Heritage Auckland

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Heritage Auckland
4.5 of 5 Hotel   |   35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand   |  
Hotel amenities
Ranked #7 of 77 Hotels in Auckland
new zealand
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Worth it!!”
5 of 5 stars Reviewed July 1, 2013

This has to be a favourite and it is worth a little more money as the facilities and service is wonderful. Our rooms for both stays were huge and luxurious. LOVE IT!! The spa is good and clean and there is also a tennis court on the roof.

Room Tip: Both the old hotel and the new wing are apparently great. We love the older side
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear Moaiisle,
Thank you for sharing with readers comments relating to your recent stay at Heritage Auckland. I am delighted "The Heritage Experience" exceeded your expectations and do look forward to welcoming you back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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834 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed June 27, 2013

We found the 'Stay Longer" package in the Hotel WIng a great deal. The Deluxe Suite was spacious, comfortable and well appointed with a view over the harbour and of the harbour bridge. The staff were very accommodating allowing us an early check in (12pm) on top of the late check out already in the package. Valet parking was included which was very convenient.
The bed was as comfortable as they claim. Our room was well insulated from outside noise, but could still hear odd noisy car or bike going up Hobson St.
Buffet breakfast was included also, which was ok, but like many buffet breakfasts the cooked food is pretty average.
All in all a lovely stay that met or exceeded our expectations.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear Geoff N,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted you enjoyed our "stay rested, stay Heritage" package your comments signal this package to be very good value for money which will be a great signal to readers to ask for this when reserve their next stay at Heritage Auckland. I have also noted your feedback relating to our eat experience and can sincerely assure you that we take great pride in ensuring we offer the very best buffet breakfast available when staying in a hotel. We now offer our very innovative "Raw Bar" as well and a significant range of hot items as well as attentive and friendly service. I do hope when you decide to return to Heritage Auckland we can exceed your expectations in this element of our Heritage experience.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
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Auckland, Auckland, New Zealand
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 27, 2013

Stayed here for a night of my birthday! whole experience was fabulous! got upgraded, and upon hearing that it was my birthday came out of the shower to find a card and some chocolates!
Breakfast was amazing - the whole night was great!
Would stay here again in a heart beat

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear meow_22,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted you enjoyed "The Heritage Experience" and do hope you had a wonderful birthday celebration. We do look forward to welcoming you back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whangarei, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2013

Absolutely top service from every staff member. I cannot wait to have another business trip to Auckland. I may even book a stay there just to relax.
Your staff are so well trained and so professional, something lacking in business these days!
I have told everyone about the service, the room, and the facilities. Well done!!!Q

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear Bobbi -JoC,
Thank you for sharing with our readers the wonderful comments relating to your recent stay at Heritage Auckland. I am delighted that we have been able to off you 'The Heritage Experience" including your eat, sleep and work needs, we look forward to welcoming you back to Heritage Auckland sometime very soon to enjoy the same levels of personalized service you received on this stay.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
4 of 5 stars Reviewed June 21, 2013

Took my daughter (Natasha) to stay one night there as a treat. Found customer service very good, and friendly. Concierge even opened the door for my 8 year old daughter to get into the car when we left which she was chuffed about - just those little things can make a big difference to lasting impressions. Would be Excellent rating if spa/pool wasnt been renovated and could use but spa/pool at the other Heritage (Heritage Tower) was available

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear GraemeM,
Thank you for sharing with our readers comments relating to your recent stay at Heritage Auckland. I am delighted we have been able to share with you and your family "The Heritage Experience" As for the pool area, we are looking to have this area fully operational by mid August and would look forward to welcoming you all back sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 15, 2013

There are 2 wings, one is the heritage art deco wing, the other the modern tower wing. We booked the tower wing and the deluxe suite was large and spacious with a living room which could be separated from the bedroom. Room was very clean and had everything you could possibly need including a washing machine. Had breakfast as part of the package and was very impressed at the range available including a raw food bar. Wish I had bypassed the bacon etc and had more of healthy stuff - have not seen that range available before in a hotel breakfast!
Only gripe is lack of signage to find the walkway between the 2 wings. We were a bit dazed and hungover (oops) and could not for the life of us work it out and had to be helped!

Room Tip: Get a high floor
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear jhgsdg,
Thank you for sharing with our readers your wonderful feedback relating to your recent stay at Heritage Auckland with your family. I am delighted we have been able to provide "The Heritage Experience" including your sleep and eat memories. we had just introduced our innovative breakfast "raw bar" over the weekend you stayed with us, so absolutely delighted to read your positive feedback on this. We have noted your comments about signage and will continue to look for improvements to this important part of our guest stay.
We look forward to welcoming you all back to Heritage Auckland sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
Top Contributor
165 reviews 165 reviews
16 hotel reviews
Reviews in 57 cities Reviews in 57 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed June 14, 2013

Well located hotel with spacious public areas and, by modern standards, very spacious rooms. The rooms are traditional and pleasantly furnished - nothing to modern - but comfortable and very practical with, in effect, self catering facilities. Interesting dining room in central floor to roof atrium which is overlooked by many inward facing rooms. Quality of food is excellent with first class service in a relaxed atmosphere. Very good hotel, excellent staff and comfortable facilities - would return without doubt.

Room Tip: All good rooms as far as we could see.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageAuckland, General Manager at Heritage Auckland, responded to this review, July 3, 2013
Dear BrianDerbyshire,
Thank you very much for sharing with our readers the excellent feedback relating to your recent stay us at Heritage Auckland. I am delighted we have been able to deliver "The Heritage Experience" including your eat and sleep experiences. We look forward to welcoming you back to stay with us again sometime very soon.
Kind Regards
Graeme Back
T.H.E General Manager
Heritage Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Auckland

Address: 35 Hobson Street | PO Box 105-326, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Auckland
#6 Luxury Hotel in Auckland
#9 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Auckland 4.5*
Number of rooms: 284
Official Description (provided by the hotel):
Art deco; historic landmark refurbished in 1998. ... more   less 
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Also Known As:
Heritage Auckland Hotel Auckland Central
Heritage Hotel Auckland
Auckland Heritage Hotel
Heritage Auckland New Zealand

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