I was unpleasantly surprised how BAD this hotel is, given it has such a fantastic location
and truly gorgeous outlook over Auckland's Harborfront.
Where to begin...how about the good start? I arrived @ 7:30am from AKL having come 13 hours across the Pacific on my SF originated flight. The hotel front desk person offered to check me in immediately --( since there were empty rooms the night before) this was really appreciated.
The room however, with a GREAT waterfront view was SO, SO SO tired -- seriously I do not think that the furniture or drapes have been upgraded from the 50's or the 60's. The wood was all scratched or marred, the walls were scuffed and simply dirty, the bathroom tile was grotty & the lighting was horrid. I should have simply checked out immediately.
However, I was only in for 1 night, I had schlepped my luggage to the farthest room down the hallway on the floor and a shower was looking and feeling really more necessary than the alternative of checking out and in again. Plus, I was meeting friends for brekkie in an hour.
So, I was out all day and sort of forgot how bad it was...I bought a lovely salad nicoise that I popped in the fridge @ 4pm and was off to enjoy late-light on the Viaduct for an early evening given my pending jet-lag.
I returned at 8pm to discover that my dinner in the fridge was frozen, the temperature up way too high...I turned on the TV and discovered that the one channel I wanted to watch, TV3 - the sound was totally out of sync by 10-15 seconds. There was no bottled water, even to be billed for. I started to think that this hotel room was actually eerily cursed and the hotel itself never bothered to send management to deal with it -- only the room cleaners...occasionally.
Weary and frustrated, I pulled back the covers and lay down, the bed was actually lumpy...a fixture from another era - overused and past it's expiry. However, I fell asleep despite my dissatisfaction.I awoke with the light and decided to check out and tell the front desk of my negative bordering on horrible experience at the Copthorne HarbourCity.
I did, nicely. The employee behind the hotel desk listened as I relayed my review and then said "I'm sorry to hear that". Then he asked for my credit card to pay the bill. $149NZ dollars. No credit offer, no anything related to customer service whatsoever! Rip -off! Really awful feeling.
I could have stayed at least a dozen other CBD hotels at the same price or even less and had a better stay. My recommendation -- I have been here for you...you do not have to suffer now.
Avoid this property unless you like low-end backpacker accommodation @ real hotel prices.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Cheap Tickets, World Independent Hotel Promotion, Orbitz, Agoda, Travelocity, HotelTravel.com, Despegar.com, Ctrip TA, Odigeo, TripOnline SA and Tingo so you can book your Copthorne Hotel Auckland HarbourCity reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Copthorne Hotel Auckland HarbourCity New Zealand