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“Unbelievable, Fantastic location, rooms very poor condition” 2 of 5 stars
Review of Copthorne Hotel Auckland HarbourCity

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Copthorne Hotel Auckland HarbourCity
4.0 of 5 Hotel   |   196 - 200 Quay Street | PO Box 459, Auckland 1010, New Zealand   |  
Hotel amenities
Ranked #47 of 77 Hotels in Auckland
Auckland Region, New Zealand
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Unbelievable, Fantastic location, rooms very poor condition”
2 of 5 stars Reviewed February 20, 2012

I'm the kind of person who is almost always happy with the accommodation. Just to let you know I'm not the "complaining type'. Hotel is at a very good location, right on the waterfront, next to the Viaduct with all the cafe's and restaurants. Room we had was so old, mold in the bathroom, black mirror, old linen etc etc. This room was overdue for a refurbishment. I'm not sure if there are better rooms available since we booked the standard one. Other rooms might be much better.

  • Stayed March 2011, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
Auckland Region, New Zealand
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 19, 2012

We stayed here over Christmas 2011 for 3 nights. The hotel itself is in a great location, but the room we had we pretty old and needed renovation. The bathroom was from the 70's, not like the one it shows in its pictures! Staff were friendly and helpful enough. One big downside to me was we had to pay $20 a night for parking, after spending $150 a night for the room. The car park was pretty much empty, probably the reason why! Other than that we had an awesome view over the viaduct!

Room Tip: Get a room closer to the top to take advantage of the amazing views!
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  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shropshire
Top Contributor
111 reviews 111 reviews
59 hotel reviews
Reviews in 65 cities Reviews in 65 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed February 16, 2012

We stayed one night at the Copthorne hotel overlooking the harbour in Auckland. The hotel has definitely seen better days the rooms could definitely do with refurbishment but having said that there are a lot of positives for the hotel.

The views across the harbour are excellent.
It's a two minute walk from the terminus for the airport bus.
The food at breakfast was plentiful and varied.
Dinner was excellent value.
An attractive bar with outside balcony over looking the harbour.
Exceptional Value for city centre hotel

Room Tip: Whichever floor the higher the room number the better views of the harbour
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cape Coral, Florida
Top Contributor
61 reviews 61 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 11, 2012

We stayed here as part of a group of 22 people. Check in was handled efficiently. Lobby is large and well furnished with numerous sofas to relax and read or to wait for friends. Our room was on the 9th floor and first impression was quite positive. The room was light and and sunny with a fantastic view of the waterfront and Aukland Bay Bridge. Further use of the room, however, revealed shortcomings. There was only one electrical outlet readily accessible. An exhaustive search found a second in the back corner of the closet but, even so, made it difficult to charge two iPhones and a toothbrush. The bathroom was spare with the cheapest possible fixtures - flimsy plastic toilet seat and towel bars. There was adequate space for one suitcase - the other one had to be satisfied with the floor. The bed was soft and the mattress cheap - get luck getting in & out of bed without disturbing your partner. Pillows were adequate and comfortable. No wireless coverage in the room and very expensive coverage in the lobby - after 20 free minutes or 20MG of use. We discovered this is in line with other NZ hotels.

  • Stayed January 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hastings, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2012 via mobile

Excellent location in auckland. Great price. Needs a bit of an upgrade but other than that comfortable

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Havelock North, New Zealand
Top Contributor
87 reviews 87 reviews
41 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 10, 2012

This hotel has one of the best locations in Auckland and makes it easy to get to most of Aucklands best attractions. Our room was on an upper level which is preferable given the harbour views. In a nutshell:
Positive things: Location, location, location, views, convenient parking (at a cost), great food in restaurant.
Negative things: As noted by others the hotel could do with a refurbishment (it is not bad but compared to other establishments is dated), can be noisy on weekend nights, not all staff are particularly friendly.
Note: We are a La Carte members (Millenium Hotel Group loyalty scheme) which is excellent. We have had no probems redeeming the vouchers which represent great value.

Room Tip: Ask for the highest level possible to get good harbour views
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ludhiana, India
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 9, 2012

It Is nice hotel I spend there 3 nights from 17th Jan to 20th Jan 2012 , nice room and good view as it is on harbour front , very good approach to CBD and harbour , all room faces towards harbour presenting good view, I love that , but Bath rooms are small and taps are old type , any way it was nice experience, I love to stay again if I got chance.

Room Tip: All rooms are harbour front .
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  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Auckland HarbourCity

Address: 196 - 200 Quay Street | PO Box 459, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#31 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Auckland HarbourCity 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Copthorne Hotel Auckland HarbourCity New Zealand

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