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“Becoming our Auckland "home"” 4 of 5 stars
Review of CityLife Auckland

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CityLife Auckland
4.5 of 5 Hotel   |   171 Queen St | P.O. Box 105-360, Auckland 1001, New Zealand   |  
Hotel amenities
Ranked #8 of 76 hotels in Auckland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Becoming our Auckland "home"”
4 of 5 stars Reviewed 3 weeks ago

This is our second visit and we will return. Sometimes it can be noisy depending on where your room is but we have found front desk staff extremely helpful and accommodating. The rooms are excellent and spacious with good bathroom facilities. A full kitchen and laundry is an added bonus.
Toiletries are beautiful and coffee and tea always replenished.
To us location is perfect as it is on Queen Street and in walking distance of Federal Street, Britomart, Auckland University.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, 2 weeks ago
Dear rll58,

Thank you for taking the time to review our hotel and for sharing your experience with our followers. It was very pleasing to hear that you enjoyed your recent stays with us and it was especially pleasing to hear that you feel you are at "home" with us. We think our service and facilities are special and I am glad you feel the same.

Thank you again for your kind review and we certainly hope to host you again in the near future.

Kind regards.

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
christchurch
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked direct on Heritage hotels website on a great package that included breakfast, check out at 12am and WiFi. We stayed in a deluxe suite on 21st floor, lots of space for a couple. The room had a separate bedroom and lounge area with a small but functional kitchen. We were close to lifts but never heard any noise. The Airport bus stops directly outside and the hotel is in a great location, just a short walk to the ferry, casino and Britomart. The Zest restaurant is very good and if you don't mind eating early ( before 7pm) they offer an early bird meal deal - excellent food, value and service. In fact we could not fault any aspect of the service, every member of staff were friendly and helpful. Overall a most enjoyable stay would definitely return when next in Auckland.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, 3 weeks ago
Dear gilandbrenda,

Thank you for taking the time to review CityLife Auckland and sharing your experience with our followers. It was most pleasing to hear that your enjoyed the package we offer as well as the Early Bird Dinner special, it is certainly good value for money. Thank you again for taking the time to review our hotel and we certainly hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here over a long weekend (Queen's Birthday). Location of the CityLife is a major plus point - we took the Airport bus service and this hotel is right outside 'Auckland Central stop #4'. It is also within convenient walking distance to the Queens Wharf, Britomart train station, Wynward quarter, the Sky tower. Service front desk staff was warm and friendly.

Upon checking in, our assigned room was a double room. I requested if we could change our room to a Queen room and this was promptly arranged without any fuss. The room was tidy and clean. We were on the higher floors, didn't hear the hustle and bustle of Queen Street at all.

If you're in town for business or holiday and looking for a place on Queen Street, I recommend the CityLife Auckland.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, 3 weeks ago
Dear F1gar0,

Thank you for your review and choosing CityLife Auckland to be your place of rest and relaxation. Your kind words have been well received by our team and we are happy to hear that you thoroughly enjoyed your stay with us. Thank you again for taking the time to review our hotel and we certainly hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cromwell, New Zealand
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In Auckland for a conference at sky city. Previously I had stayed at sky city and was awoken all hours of the night with the lifts going constantly with late night gamblers. This time my room was opposite the lift and I struggled to hear it. From check in to having breakfast to talking to the cleaner, nothing was a problem. Everyone made me feel truly welcome and I detected not a single forced smile. Great food in the restaurant for a very reasonable price and great service. Sky city was only five minutes walk and the Airport bus stopped right outside. The $16.00 airport bus is usually quicker than a $100 taxi and you get a better view

Room Tip: There are only approx ten rooms per floor so foot traffic is minimal and the view from up top is gre...
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, 4 weeks ago
Dear Brian E

Thank you for your fantastic review and taking the time to share this with our followers. It is certainly pleasing to hear that you enjoyed your stay with us and we would love to have you return in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 19, 2014

Citylife Auckland is well appointed on Queen Street, handy to everything. The Airport bus stops right outside the doors. Friendly staff, lovely rooms, beautiful NZ toiletries in the bathroom. A very comfortable overnight stay in Auckland to attend the James Blunt Concert.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, 4 weeks ago
Dear Sue H,

Thank you for taking the time to review our hotel and I was pleased to hear you enjoyed your stay with us. We hope you enjoyed the James Blunt concert and we hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 16, 2014

Great place and really great staff .. always very pleased with my stay. Always my first choice in Auckland for business or pleasure. Nothing is ever a problem at the CityLife .. and I've stayed over 100 times. Thanks again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, June 16, 2014
Dear Sandra L,

Thank you for taking the time to review CityLife Auckland and we are always happy when you return home to us. I am pleased to see that we are consistantly meeting your needs and expectations when you visit and we hope to host you for many, many more stays in the future.

All the best,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

Got this hotel in the good old wotif mystery hotel recently, and was pleasantly surprised!

Excellent location in the middle of Queen St (and right outside the airport bus stop). There is a coffee shop underneath the hotel, and a convenience shop across the rd.

Efficient service, and good sized rooms.

Hotel is set slightly back from Queen st, which is good for the noise factor (can get quite loud on weekend nights).

Sky city grand is usually my hotel of choice (was booked out this particular weekend) but would def stay here again if that's not available at the right price!

Stayed May 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David L, Front Office Manager at CityLife Auckland, responded to this review, June 15, 2014
Dear kiwiinaus77,

Thank you for taking the time to share your experience with our readers and I am pleased to hear that you had a wonderful time with us. We also believe that we are a hidden gem within the city and I hope many more guests may discover our hotel because of your review. Thank you again for your kind words and we hope to host you again in the near future.

Kind regards,

David Latu
T.H.E Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about CityLife Auckland

Address: 171 Queen St | P.O. Box 105-360, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Auckland
#7 Luxury Hotel in Auckland
#10 Romantic Hotel in Auckland
#12 Family Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — CityLife Auckland 4.5*
Official Description (provided by the hotel):
Modern spacious high-rise - In the heart of Auckland. ... more   less 
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
CityLife Auckland New Zealand

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