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“Fantastic Accomodations” 5 of 5 stars
Review of CityLife Auckland

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CityLife Auckland
4.5 of 5 Hotel   |   171 Queen St | P.O. Box 105-360, Auckland 1001, New Zealand   |  
Hotel amenities
Ranked #8 of 77 Hotels in Auckland
Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Fantastic Accomodations”
5 of 5 stars Reviewed November 24, 2013

City Life was an excellent choice for our stay in Auckland. It is so centrally located and convenient to the downtown and harbour areas. The staff at City Life were excellent in every way. They gave us good suggestions of restaurants and activities, and helped make our stay memorable. We had a wonderful room that was very clean and comfortable. Thanks to all at City Life for a wonderful stay!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 26, 2013
Thank you for your feedback and it is wonderful to hear that you enjoyed the location of our hotel as well as the room. We strongly believe that our recruitment process is one with great integrity and success so your comments on our staff gives us a great deal of satisfaction. Although you have come all the way from the U.S.A, we certainly hope to have the chance of hosting you again in the near future.
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 22, 2013

I stayed at the City Life Hotel for close to 3 months with work - it was great. The rooms were clean, good kitchen facilities, central to everything, the staff are fantastic and I really enjoyed my stay.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 24, 2013
Thank you for your positive review, we are most happy to hear that you enjoyed your stay with us and look forward to hosting you again in the near future.
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Christchurch, New Zealand
1 review
5 of 5 stars Reviewed November 20, 2013

My Wife and I enjoyed our stay at Heritage City Life, Great Central Location, no complaints. The rooms were clean and roomy and the beds were comfortable we will be back. Thanks to the friendly staff.

Room Tip: The rooms on the Southside was great, the service was excellent, The steak was cooked to perfection.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 21, 2013
Thank you for you positive feedback about our rooms and staff, we are most happy to hear you enjoyed your stay with us. We certainly look forward to welcoming you back to CityLife Auckland again in the near future. Kind regards Nicole Lawson, General Manager
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Rotorua, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013

This hotel is located right in he city. Make sure you have a road map and drive down Queen Street and just turn left.

The rooms are large and very clean. The food is up to scratch and the hotel is one of the cleanest you will find.

Car park and walking distance to the center of city life is right next to it. A great place to enjoy the city and its many entertainments to offer.

Enjoy!

Room Tip: Choose one high facing north!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 21, 2013
Thank you very much for your feedback, it is great pleasure to hear that you enjoyed your time with us and look forward to hosting you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 19, 2013

I usually stay in one of the bigger hotels, but they were booked out. I didn't actually realize this hotel existed, so wasn't sure what to expect. I was really impressed. The room was very nice, and the bed and linen comfortable. I was especially happy with how quiet the hotel room was, as I was using it to do some work. The outlook from the window is not special as the hotel is located right in the heart of the CBD, and my side looked out onto a carpark, but I wasn't there for the view. The room service was efficient and excellent, and the food quality surpassed that of bigger, more expensive CBD hotels. I have had some very expensive, lukewarm and ho-hum room service meals in my time, so I appreciated the excellence of the restaurant attached to this hotel. My only gripe would be the room was not serviced until the second day of my stay. Not sure what happened on the first day!

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 20, 2013
Thank you for your wonderful feedback - we are delighted that your have finally discovered us and that we exceeed your expectations. I have shared your delightful comments regarding our room service food to the chef and food & beverage team. I was surprised to read your room was not serviced on the first day - please accept my sincere apologies for the inconvenience caused to you - the only reason our housekeeping team would not service a room is if a Do Not Disturb sign was placed out on the door, it is normal procedure in this situation for us to then place a note under your door advising of the reason for no service and a request to contact the housekeeping team should you need a service completed later. Again, Thank You - we enjoyed hosting you and look forward to welcoming you back to CityLife Auckland again soon.
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Norwich, New York
1 review
5 of 5 stars Reviewed November 18, 2013

We were looking for a hotel in the city because of one day of business, but added two pleasant days besides. We were able to leave our car and walk to ferries, restaurants, theater, and sight-seeing. The package we took included parking and breakfasts, and with these benefits, plus the delightful room arrangement and supplies, it worked very well for us. There was a slight glitch in our reservation, but it was worked out satisfactorily.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 19, 2013
Thank you for your review and we are pleased to have guests as far as New York visiting our hotel. It certainly sounds like you enjoyed your stay at CityLife Auckland, and It is most pleasing to hear that you enjoyed the packaged deals we offer. Exceeding guest expectations with T.H.E Heritage Experience is what we aim for all our guests so thank you for sharing yours.
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New Plymouth, New Zealand
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2013

This hotel had the best pillows I have ever had in a hotel room, and one of the comfiest beds...even made our one at home pale in comparison! Also, unlike other Auckland hotels, despite the fact that our room faced queen street, it was perfectly quiet. The only slight niggles were having to pay for wifi, no fan in the bathroom, outrageously priced continental breakfast,and no plug that I could find beside the bed to charge my ipad. On the plus side, the location was great, staff friendly and helpful, and it is now my first choice when visiting Auckland.

Room Tip: did not use the gym, and can't really rate breakfast, as there were much cheaper, and just as ni...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAKL, General Manager at CityLife Auckland, responded to this review, November 19, 2013
Thank you for your feedback and it is great to hear that you enjoyed our in room facilities. We strive to ensure our guests have the best sleep experience possible and it certainly seems like you enjoyed the benefits of our recent refurbishment. We have taken your comments regarding Wi-Fi, the bathroom fan, cost of breakfast and the bedside plug on board and we will put steps in place to improve these areas.Thank you again for your feedback and we look forward to sharing T.H.E Heritage Experience with you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityLife Auckland

Address: 171 Queen St | P.O. Box 105-360, Auckland 1001, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Auckland
#7 Luxury Hotel in Auckland
#12 Family Hotel in Auckland
#12 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — CityLife Auckland 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Modern spacious high-rise - In the heart of Auckland. ... more   less 
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Also Known As:
Citylife Auckland Hotel Auckland Central
Citylife Hotel Auckland
Auckland Citylife Hotel
CityLife Auckland New Zealand

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