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“Got our moneys worth” 4 of 5 stars
Review of Rendezvous Hotel Auckland

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Rendezvous Hotel Auckland
4.5 of 5 Hotel   |   71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand   |  
Hotel amenities
Ranked #13 of 65 Hotels in Auckland
Certificate of Excellence 2014
Auckland Region, New Zealand
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Got our moneys worth”
4 of 5 stars Reviewed April 13, 2014

Had a wedding to attend in Newmarket, so the wife and I decided we'd stay in town for the weekend.
Very comfortable and quiet stay, everything was in order and modern. Our stay gave us a deluxe room, parking (self park), access to the "Rendezvous Club" for "free" nibbles and drinks (inc spirits) between 5-7pm, a late checkout (11am) and buffet breakfast.
Handy location to everything we needed.
Only thing that annoyed me, was that at 9.30am there was a knock at the door from housekeeping, wanting to do the room - when I advised we didnt want it done until we left, the lady looked a bit annoyed and according to her sheet we were there for 2 nights. Advised her we'd be checking out between 10.30 and 11. Bang on 10.30, knock at the door... same lady... "oh, you're still here".
I've worked in the industry, I know you want to get things turned around for the next guests, but give your existing guests time to leave - if you don't want us there until 11, don't offer 11am checkout times.
The breakfast was a little average - the options were great, but the food tasted cold and stale as if it had been put out soon as the buffet was opened and left there, no cycling of food etc.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 28, 2014
Dear XPDNZ,

Thank you very much for your positive endorsement of Rendezvous Grand Hotel Auckland, we were thrilled to read your comments with regards to the Club Lounge experience and overall value for money.

I would also like to thank you for your comments with regards to our Breakfast and the quality clearly you and other recent reviews have highlighted some issues in what is normally a very solid part of our experience. We will take this on board and review accordingly.

Once again thank you for your review and we do look forward to welcoming you back very soon and we would invite you to follow us on Twitter or friend us on Facebook so you can keep up to date with our special offers and events.
Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Wellington
Top Contributor
87 reviews 87 reviews
45 hotel reviews
Reviews in 32 cities Reviews in 32 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 13, 2014

I stay here lots for business and find it very safe, convenient and the staff are friendly and professional. They are always willing to help and find solutions.
The Japanese restaurant is great - a must try!

Room Tip: Away from the road near police station
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 27, 2014
Dear alicia18,

Thank you very much for your positive endorsement and your continued loyalty to Rendezvous Grand Hotel Auckland. We were thrilled to read your comments with regards to our service and Katsura – our Japanese Restaurant.

Once again thank you for your review and we do look forward to welcoming you back very soon and we would invite you to follow us on Twitter or friend us on Facebook so you can keep up to date with our special offers and events.

Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 12, 2014

Location is excellent and an easy walk to many things.

Check-in was fast and efficient with no billing errors on check-out.

The room was spacious, quiet and clean. Bed comfortable. There was a lounge chair and work desk. Bathroom was large. Water pressure was strong. The bathroom had a bath in it.

Breakfast was average. Which was a real shame. It was hard to order things like poached eggs as you had to track down a server. Machine coffee was also extra $ on top of the full buffet fee.
(to the hotel, send someone up to the Langham for breakfast and check out the difference).

WiFi was good and fast and was included in our room rate.

Overall this is a good hotel provided the price is right. I would stay here again, but not have breakfast there as there are plenty of coffee shops a few mins walk away.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 27, 2014
Dear dropandflop,

Thank you for sharing your comments about our hotel. We are glad that you generally enjoyed the hotel, its location and the service we offered.

Thank you also for your comments on breakfast, we appreciate and value your feedback as it provides us the opportunity to review and ultimately improve our processes.

Best regards



Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 11, 2014

Booked this hotel on line as only one available in our price range.
So glad I did , Check in was quick with friendly & professional staff.Room & bathroom huge with beautiful toiletries. Beds very comfortable.
Location is perfect ,10 minute walk to Auckland tower & casino. We walked the second day into the main street where we picked up the Hop on Hop off bus.
I would certainly book this hotel again if I was going back to Auckland.

Room Tip: I chose the cheapest room and was pleasantly surprised how good it was.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 27, 2014
Dear Janelle_9,

Thank you for choosing Rendezvous Grand Hotel Auckland and for taking the time to complete your review. We were delighted to read your comments with regard to our reception team, location and value for money.

Once again thank you and we do look forward to welcoming you back very soon.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gisborne, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 10, 2014

This was our third time staying at this hotel and found that things were not as good as our previous stay and the meals were definitely not as good. I will be looking for different accommodation for my next stay in Auckland.

  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 27, 2014
Dear WebLight,

Thank you for your review and bringing to our attention the fact that on this visit things were not as good as your pervious stays. We are very disappointed and I have also written to you offline to try and gather some more facts so we can ensure we sort any service shortfalls.

As I have stated in my personal message to you, please do contact me prior to your next stay in Auckland, I would like to assist in ensuring a great stay here at Rendezvous Grand Hotel Auckland.

Best regards

Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
160 reviews 160 reviews
26 hotel reviews
Reviews in 69 cities Reviews in 69 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed April 10, 2014

OK so here is the bottom line. Average quality room. Average quality restaurant with average service. Cute lobby bar but limited wine selection and average service. The bright spots include easy walking distance to Red line city loop bus, to Sky Tower, down to the harbor. So, the hotel location is convenient but not right at the harbor.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 27, 2014
Dear Rvstraz,

Thank you for taking the time to complete your review of the property. We were disappointed to read that you found the hotel to be average in all aspects.

We do pride ourselves on delivering an exceptional guest experience, it is clear that we have not delivered with regards to your experience and for that I would like to extend to you our sincerest apologies.

Best regards

Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, New Jersey
Top Contributor
81 reviews 81 reviews
16 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 9, 2014

This is a well appointed well located hotel in Auckland within walking distance of Sky Tower, the universities, and the harbor. The rooms are spacious, outfitted nicely, clean, with an excellent staff to serve you who are very accommodating and helpful. The food at the Straits Cafe was very good as well. The place has a very good ambiance. We were very pleased with our stay here.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, April 27, 2014
Dear Whiskersr,

Thank you for taking the time to write your review of Rendezvous Grand Hotel Auckland, our team will be delighted as I was to read your comments following your recent stay. The Team have worked very hard to ensure a welcoming environment and your feedback has let us know that at least on your experience we have been successful in our objective.

Thank you once again and we do look forward to welcoming you back very soon.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Auckland

Address: 71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Auckland
#11 Family Hotel in Auckland
#11 Romantic Hotel in Auckland
#12 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rendezvous Hotel Auckland 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more   less 
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Also Known As:
Auckland Rendezvous Hotel
Rendezvous Hotel Auckland New Zealand

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