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“Nice stay” 5 of 5 stars
Review of Rendezvous Hotel Auckland

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Rendezvous Hotel Auckland
4.5 of 5 Hotel   |   71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand   |  
Hotel amenities
Ranked #12 of 77 Hotels in Auckland
Certificate of Excellence 2014
sydney
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
“Nice stay”
5 of 5 stars Reviewed February 20, 2014 via mobile

My husband and I stayed here for four days. Check in was fast and front desk staff was all smiling and very polite. We had the buffet breakfast and while it was fairly average what was worth noting are the service we got from the wait staff. Everybody was attentive making sure we are happy with our meal and whether we wanted more coffee or tea. I can also say that all the staff of the hotel are very friendly. Housekeeping staff we meet on our way will always greet us with a smile and a greeting. On our last day, one of the front desk staff offered us newspaper while we were waiting for our ride to airport. Hotel is outdated but bed is comfortable and our room is very clean. Hotel is also near queen street which is auckland's Main shopping strip. Hotel is also a 10 to 15 minute walk to viaduct harbour and britomart train station and the sky tower. You can also see the sky tower from the balcony of the hitel's bar in the second level. We had a good view of the fireworks from the tower during the Chinese New Year. I would definitely stay here again and would recommend it to my friends.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 27, 2014
Dear momSydney

Thank you for your recent review of Rendezvous Grand Hotel Auckland, we were delighted to read that you enjoyed your stay with us particularly with regard to our level of service. I will pass on your comments to our wider team.

We are thrilled to have your recommendation and we do trust you enjoyed your visit to Auckland and hope you will have the chance to return soon.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
San Francisco, CA
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed February 20, 2014

A hotel of this standing should not have single-glazed windows, and put you into a room on their very busy street. And, if you object, they should do something about it. As you can guess, that was not their response, sorry to say.
The physical facility itself: generally first class, except the above-mentioned windows, and the A/C. Oddly, the latter had no temp control. ? When I called to the front desk to ask about this, they assured me that it was near the bathroom, which was untrue. What was near the bathroom was a switch, presumably adjusting the air flow, which itself would control the temperature - a unique, even shockingly inferior method. I thot it telling that no one came, or even offered to come, to show me this 'control' - as it did not really exist.
The spa: a beautiful pool, and a reasonable array of equipment, except - no recumbent stationary bicycle.
The worst part, I suppose, was the general attitude: no indication, from the management at least, that the customer really counted for much (it was a different story with most of the staff, including the concierge desk). Some fundamental changes need to be made in this - basically very fine - hotel.

Room Tip: Interior room, facing the courtyard, NOT, in any circumstances - unless you are, unlike me, a very s...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 27, 2014
Dear MHSanFrancisco,

Thank you for sharing your review of Rendezvous Grand Hotel Auckland, we were extremely disappointed to read of your experience. We pride ourselves on delivering an outstanding level of service and it is clear that on this occasion we have failed to deliver and for this I would like to extend, on behalf of the Team our sincerest apologies.

It is a shame that I could not meet with your and discuss your concerns, we genuinely do care about our guests.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2014

One of the nicest stays I had during my trip down under. The rooms are spacious & comfortable. The internet connection is good. The staff is helpful & always willing to help with a smile. Breakfast was excellent. The hotel is centrally located & you can easily walk around the central areas of interest. Would love to be back here in future.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 27, 2014
Dear SumitChhajer,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland and on behalf of the team I thank you for your review and endorsement of the hotel.

We do trust you enjoyed the remainder of your time in New Zealand and look forward to welcoming you back to Auckland and New Zealand in the very near future

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2014

Hotel was great, seemed so quiet but a lot of people there. Fantastic service from all staff, friendly. Clean rooms. Great Japanese restaurant with very very yummy cheesecake. Hotel breakfast fairly standard for hotels.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 27, 2014
Dear 548Jen239,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland. We are truly appreciative of your very kind words and were thrilled to read that your enjoyed your stay with us.

I will share your review with our wider team here at the hotel, they as I was will be delighted to read your comments with regard to the experience you have had with us.

Once again we thank you so very much for your generous and thoughtful comments and look forward to welcoming you back in the near future.

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 14, 2014

We stayed for only one night. The front desk staff were efficient and pleasant. Our room was of the standard variety but comfortable. We always enjoy the breakfast at this hotel and this was included in the room rate. A big variety of food on offer and always fresh and tasty.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 26, 2014
Dear BoodlesNewZealand,

Thank you for your review of Rendezvous Grand Hotel Auckland, it is always pleasing to hear from our regular guests. We were delighted to read that you enjoyed your stay with us.

We do look forward to welcoming you back very soon.

Best regards

Paul Gallop
General Manager
Rendezvous Grand Hotel Auckalnd
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 12, 2014 via mobile

Grand Rendevous is fine. That is about all there is to say. A lot of conferences use it as do many bus companies and as such to independent business traveller ( me) can feel a bit less " special" than we would like.

On this occasion I chose GR because the rest of Auckland was sold out and all my usual and better located preferences were full. The check in was pleasant, the room was fine. My dinner at Straights Cafe was poor and felt a bit like eating in the student canteen with ordinary food and quite spotty and disorganised service but as the bill barely made a dent in fifty dollars it seemed reasonable.

There was a bit of Ground Hog Day about my visit. I know I have stayed here and more than once before but remember nothing about it......really. Is that good or bad?

Check out was efficient and cheery two nights later.

The one low point is at the kerb where the staff just didnt manage to make arrivers feel welcomed and departers appreciated. Hotel location is something to do with this as cabs here can be very hard to get and staff are often distracted trying to help folks who are keen to go places.

Stay again? Sure, if I have to but probably not by choice. Out of the way and not offering enough to compenstate for the inconvenience that causes.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 25, 2014
Dear Tim R,

Thank you for taking the time to post your review, we really pride ourselves on welcoming our guests so I do read your comments with disappointment in that we fell, short of and your expectations.

Should you find yourself back in the hotel or are travelling back to Auckland and require accommodation please send me message through this site and I will ensure that we look after you.

Best regards

Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014

We booked a Club Room and enjoyed all the benefits that go along with it.
Very friendly and helpful staff and the 'special occasion' birthday bubbles were a nice touch :)
Super comfy bed and the pillows were amazing!

In fact, I enjoyed this hotel so much I am bringing my Mum here to stay when we go to the Hollies concert this month! :D

Room Tip: Do try the club room as it's definitely worth the extra $ :)
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RendezvousAuckland, General Manager at Rendezvous Hotel Auckland, responded to this review, February 25, 2014
Dear AMay99,

It is a pleasure to hear from you here at Rendezvous Grand Hotel Auckland and thank you for your review. We were delighted that enjoyed the Club Lounge benefits and that the team looked after you on your special day.

We do look forward to welcoming you back for the Hollies and Thank you once again. We would also invite you to follow us on Twitter or friend us on Facebook so you can keep up to date with our special offers and events

Best regards


Paul Gallop
General Manager
Rendezvous Grand Hotel Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Auckland

Address: 71 Mayoral Drive | Cnr Vincent Street, Auckland 1010, New Zealand
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Auckland
#11 Romantic Hotel in Auckland
#11 Family Hotel in Auckland
#11 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rendezvous Hotel Auckland 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more   less 
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Also Known As:
Auckland Rendezvous Hotel
Rendezvous Hotel Auckland New Zealand

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