A hotel of this standing should not have single-glazed windows, and put you into a room on their very busy street. And, if you object, they should do something about it. As you can guess, that was not their response, sorry to say.
The physical facility itself: generally first class, except the above-mentioned windows, and the A/C. Oddly, the latter had no temp control. ? When I called to the front desk to ask about this, they assured me that it was near the bathroom, which was untrue. What was near the bathroom was a switch, presumably adjusting the air flow, which itself would control the temperature - a unique, even shockingly inferior method. I thot it telling that no one came, or even offered to come, to show me this 'control' - as it did not really exist.
The spa: a beautiful pool, and a reasonable array of equipment, except - no recumbent stationary bicycle.
The worst part, I suppose, was the general attitude: no indication, from the management at least, that the customer really counted for much (it was a different story with most of the staff, including the concierge desk). Some fundamental changes need to be made in this - basically very fine - hotel.
- Official Description (provided by the hotel):
- New Zealand's largest hotel located in the heart of cosmopolitan and provides impeccable service and coupled with superb facilities, such as an indoor pool, saunas, gymnasium and award-winning restaurants and bars. The hotel features 452 elegantly appointed oversized guest rooms and suites that will ensure comfort and convenience. ... more less
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- Also Known As:
- Auckland Rendezvous Hotel
- Rendezvous Hotel Auckland New Zealand