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“The Best” 5 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 77 Hotels in Auckland
Certificate of Excellence 2014
South Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
“The Best”
5 of 5 stars Reviewed June 3, 2010

An excellent Hotel with great staff and great location will definately stay again

  • Stayed May 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,217 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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Coolum Beach, Australia
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed May 23, 2010

The Hilton Team – stunning!
We had an extraordinary magical experience at Hilton in Auckland recently (March 2010) - and we would like to let you know what a fabulous team there is.
From the guys in the front getting cars and gear, to the restaurants - the food, service and atmosphere, the front desk, cleaning gals, and most of all the stunning job that Samantha did in organising a 1000 details for our mums 60th - truly a sterling effort in an age when service is lost and usually just a near miss.
Mike & I travel a lot for business and pleasure which is a really neat part of our jobs - and we have stayed in some fabulous hotel all over the world - So Bravo to you all

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland, New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 15, 2010

Your paying for the name at the Hilton Auckland, the hotel is 'tacky' for what you would expect from a 5 star. Make sure you dont opt for the cheaper of the rooms or you really will be let down, they were the smallest pokiest things Ive stayed in. The beds were uncomfortable & although we ordered a king we had to stand, watch & wait while they pushed the two singles together for us. Also stayed in one of the larger rooms with private deck (which you more or less share with 10 other rooms with a bar that seperates each rooms place), room service was ok and the view alright but still nowhere near what you would expect for the price. The service here was great, the cocktails at the bar were yummy.

  • Stayed May 2009, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Stuttgart, Germany
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 27, 2010

I was going on a cruise out of Auckland and chose to stay at this hotel. My experience there was the best I've ever had! The staff were very responsive, the room was beautiful (so was the bathroom!). When it came time to get on the cruise ship, the hotel porter just wheeled my luggage next door to the cruise ship, as they share the same port. I would HIGHLY recommend this hotel, especially if you are taking a cruise from there!

Stayed April 2009, traveled as a couple
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october
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 26, 2010

Was so dissappointed that we had booked this hotel for New Years Eve and the bar was closed for a private function that we were not informed of. We could not get a drink in the hotel so had to go else where, the room was not double bed when we got there it was twin, they then charged us $30.00 to park the car ,again we were not informed of this prior to stay. We had booked this hotel 8 months in advance so they had plenty of time to keep us updated. This was the second time we had stayed here, but never again, ruined New Years Eve. Shame on them for closing the bar to the residents.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
66 reviews 66 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 22, 2010

Good service, nice and clean..modern and sleek..love it!!

Stayed February 2010, traveled as a couple
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Lexington, Kentucky
Top Contributor
85 reviews 85 reviews
80 hotel reviews
Reviews in 73 cities Reviews in 73 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed February 16, 2010

You can't help but love a hotel who lets you check in very early. Our overseas flight arrived in Auckland at 5:30am and after arriving at the hotel around 7:30am they had a room for us! We had a non-harbourview room, which was fine as the hotel had warned us a large cruise ship would be docking that day anyway. Everyone we encountered at the hotel during our stay was amazingly helpful and pleasant. The buffet breakfast great, with a large and varied selection. The location was great. We were able to walk to everything we wanted to do, including Viaduct Harbor, the Explorer Bus and Sky Tower. I highly recommend this hotel.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Auckland
#9 Luxury Hotel in Auckland
#9 Romantic Hotel in Auckland
#10 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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