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“Not brand new, but a great location” 4 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 76 hotels in Auckland
Munich
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Not brand new, but a great location”
4 of 5 stars Reviewed July 4, 2014

Certainly my favorite place in Auckland. The location is just beautiful and if you´re lucky enough to get one of the rooms with harbor view, you will enjoy any minute. The hotel restaurant "Fish" is really nice and serves a great breakfast. Being in HHonors member I would have loved to find a executive lounge however. The friendly team offered two drink vouchers for the bar instead, but that does not really make up for a full executive lounge.

Room Tip: Harbour view is a must.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 6, 2014
Dear asw323

Thank you for choosing Hilton Auckland and for posting your review on TripAdvisor following your recent business trip. We are delighted you enjoyed the experience and our unique waterfront location enjoying magnificent views over Waitemata Harbour.

It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 3, 2014

There are many things I could praise the Auckland Hilton for, the great rooms, beautiful Bellini bar, but the icing on the cake had to be the great Hilton breakfast eaten out on the deck in the sun in the middle of winter. Hard to beat.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 6, 2014
Dear EnglishBex

Thank you for opting to post your favourable review on TripAdvisor.

As per my previous correspondence acknowledging the online hotel survey you completed, we are delighted you enjoyed your time with us. FISH restaurant certainly does boast a unique dining experience in what is one of the best waterfront locations in Auckland and I am glad that this totally met your expectations.

I appreciate your feedback and hope to welcome you back to the City of Sails sometime again in the future.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 30, 2014

First time in Auckland and it was wonderful. The ferry is right down the street and very convenient to go to the outer islands. The staff was warm and friendly. The staff in the bar were perfect. The rooms were clean and spacious. I can't wait to go back and stay.

Room Tip: Rooms facing the harbor are the best except when the cruise ship comes in. We had a corner room ins...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, July 1, 2014
Dear Patti B

I’m delighted you enjoyed your stay at Hilton Auckland and thank you for sharing your review on TripAdvisor. We are delighted you enjoyed a memorable experience at the hotel soaking up the ambience, as well as having a chance to explore the highlights in and around the “City of Sails”.

We look forward to welcoming you back on future travels.

Kind regards, Roger.
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Dallas
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 25, 2014

I ended up spending six weeks at the Hilton on a recent business trip to Auckland. The Hilton is a very nice hotel in a great location. The rooms were nice, modern and clean. I stayed on both sides of the floor - the parking lot side and the harbor view. If able, definitely request a harbor view. Only one during my stay did a cruise ship arrive that parked directly on the pier next to the Hilton. It was fascinating to see but did block the view for that one day. The wireless Internet connection was just OK. Most of the time it was fast enough for me to VPN to the US and stream Netflix. It was also fast enough to use Skype most of the time. The gym was nice too. It had a weight set, a row machine, a couple treadmills and a couple Elliptical machines. All top-of-line Precor equipment. Finally, the daily breakfast that was included in my room price was outstanding. In addition to the nice views watching the morning ferries come and go there was a nice selection of breakfast items. Each morning there was a juice bar, a pastry bar, fresh fruit selections, eggs, bacon, potatoes and always a fresh made omelet stand. Location is great as it is within walking distance to everything in Auckland.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 26, 2014
Dear optimom

Thank you for taking the time to post your detailed review on TripAdvisor. I appreciate your feedback. It was our pleasure to welcome you to the hotel on an extended business stay and ensure that you felt right at home during your time with us.

We are delighted you had a comfortable and enjoyable stay and we look forward to welcoming you back on future travels should you return to Auckland.

Kind regards, Roger.
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Oamaru NZ
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 25, 2014

First time - and can't wait to go back - everything is magic - the service - the staff - the room - the views - the fact this hotel is like being on a ship makes it more special- The name makes it seem like you should expect the best but believe me - they go beyond the starts when it comes to service and ....they deliver. Their King beds are amazing!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 26, 2014
Dear SueGus

Thank you for sharing on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are pleased you had a memorable experience at Hilton Auckland enjoying the ambience of our waterfront property.

We look forward to welcoming you back and extending our Hilton hospitality to you once again, should you be returning to Auckland on future travels.

Kind regards, Roger.
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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 24, 2014

I stayed here in the long weekend in June. The hotel is on the waterfront near what I now know to be the viaduct. The hotel is at the end of a pier and as such is very quiet. I doubt any other hotel could boast the views this hotel has of the harbour. The hotel is very modern and the room I had was more like an apartment, to be fair with a price tag to match. However no complaints about the quality or view from the room.

Strengths:
- The doormen truly are the most friendly I have encountered on the planet. The best of any hilton I have stayed at.
- Breakfast staff could not had been more helpful and sweet. Even when checking out I was offered a glass of water while I waited for the taxi.
- Concierge were able to organize a taxi to Auckland airport within a few minutes of asking.
- Breakfast was delicious and they even had a chef on hand to make your omelette to order.

Opportunities:
- Wifi is not standard in the room. It is in common areas but not in the room.
- When checking in it did not seem the person was across the system. Perhaps they were new.

For those people traveling to Auckand for the first time, the trip by taxi to the Hilton is a minimum of $100. So remember you will have to get back to the airport too. It's only about 30 minutes travel time.

Entertainment (nice bars) are the opposite side to the ferries. A few nice bars around like Dragonfly within a few minutes walk.

A genuinely friendly experience. Staff in the elevator even say hello. Room was overpriced but it certainly was exceptionally clean and a great view. I would stay here again for sure based on the service I received.

Room Tip: - Ensure you call the hotel to see if there is a cruise ship in port when you stay there. I am not s...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 26, 2014
Dear Nate H

I am delighted you enjoyed your stay at Hilton Auckland and thank you for sharing your complimentary review on TripAdvisor. The hotel certainly does boast an enviable waterfront location on Princes Wharf, whilst being in very close proximity to the hub of Auckland’s entertainment and shopping precincts of Britomart and Wynyard Quarter.

It was our pleasure to be of service to you and we look forward to welcoming you back on future travels should you return to Auckland, the ‘City of Sails’.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
1 review
5 of 5 stars Reviewed June 22, 2014

Very convenient place to stay, walking distance to Queen Street, lots of restaurants and Bars. Great Breakfast. Excellent views but only from the harbour side. Make sure you book though the Hotel itself and not through the booking office in USA. Only the Hotel will give you the best deals on the day.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 23, 2014
Dear Ian C

Thank you for opting to review the hotel on TripAdvisor. As per my previous correspondence acknowledging the hotel’s online survey you completed, we are delighted you enjoyed your time with us.

It was a pleasure having you with us and we hope to welcome you back on future travels.

Kind regards, Roger.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Auckland
#8 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#11 Business Hotel in Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Auckland 5*
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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