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“Simply Phenomenal” 5 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 77 Hotels in Auckland
Long Beach, California
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Simply Phenomenal”
5 of 5 stars Reviewed June 16, 2014

Do you have a dream of staying at a hotel where the service is phenomenal, the restaurants are foodie-worthy and the rooms make you feel as if you are in your own oasis?

The Hilton Auckland meets these criteria. If you can, stay in one of the bow suites with a 270 degree view. Or you can enjoy the view from the restaurant.

If you need a concierge, Luciano is the epitome of customer service.

Room Tip: The Bow Suite is amazing. You can see both the sunrise and sunset from your room.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 17, 2014
Dear gmeredith

Thank you for posting your complimentary review on TripAdvisor. I am delighted that you both had a truly memorable experience at Hilton Auckland enjoying the harbour splendour in one of our spectacular Bow Suites. FISH certainly does boast a unique dining experience, served with spectacular views over the Waitemata Harbour and I am glad that this totally met your expectations.

I appreciate your feedback and we hope to welcome you back to the ‘City of Sails’ sometime again in the future.

Kind regards, Roger.
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1,079 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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Al Khobar, Saudi Arabia
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 15, 2014

This is a Hotel, wow!!! lovely, room was excellent and all you could expect from a real top class hotel. Previously stayed in Sky City and by comparison there is none. I will not stay at the Sky City again we paid a lot and were not impressed, but the next time I'm in Auckland I will stay at the Hilton. Yes it cost a bit but then luxury costs. We ate at the resturant both nights and the food was amazing again it cost a heap but worth every penny. Yes I would go back and yes I would recommend.

Room Tip: If you are looking for a good hotel in Auckland and are not price sensitive then this is the place t...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 15, 2014
Dear Noggy1957

Thank you for taking the time to post a review on TripAdvisor and I am delighted you both enjoyed a memorable experience at Hilton Auckland.

It most certainly was our pleasure to welcome you to our waterfront property and we look forward to seeing you again on future stays.

Kind regards, Roger
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Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 13, 2014

Great harbor view, convenient location, room is on the small size and a bit aged, but the balcony is fabulous. The main restaurant has great buffet breakfast selection and full front harbor view. Room service is very nice and great taste.

Room Tip: corner room has a very big L shape balcony with both harbor and city view. Only suites above the bre...
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  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 15, 2014
Dear Tony Z

Thank you for posting your review on TripAdvisor. I am delighted you enjoyed the splendour of Waitemata Harbour from your guest room and the hotel’s convenient city location. We appreciate your feedback and hope to welcome you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Top Contributor
103 reviews 103 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 12, 2014

We booked through Wotif and arrived from Brisbane very late at night. (We'd plugged Quay Street into the GPS and ended up going around the block, as we hadn't realised that we were to drive down to the end of Princess Wharf to reach the hotel.) Utilised valet parking and the hotel was always ready with the "chit" to enable us to exit through the boom gate without having to pay. We had interconnected rooms, both with large balconies and 270-degree views from the city to across the harbour. We visited the restaurant for both breakfast and dinner and the food was excellent both times. The staff were wonderful, polite, helpful and courteous and we found the ambience of the hotel to be very relaxed and soothing. We walked into the city, stopping at the Tourist Bureau (corner Quay Street and the beginning of the wharf) on the way. Lots of choice for breakfast, lunch and dinner in the immediate area. Very, very happy with our stay.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 15, 2014
Dear Robyn E

Thank you for sharing your complimentary review on TripAdvisor. We are delighted you enjoyed your time with us and were able to experience FISH restaurant for both breakfast and dinner.

The hotel certainly does boast an enviable waterfront location, whilst being in very close proximity to the hub of Auckland’s shopping and entertainment precinct. We look forward to welcoming you back on future travels, should you be returning to the “City of Sails”.

Kind regards, Roger.
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1 review
4 of 5 stars Reviewed June 10, 2014

If you get a room with a view nothing will beat this hotel. A very good venue but the breakfast prices for a simple easy light meal was a bit over the top and not good value. Be prepared to take your time and work though the buffet to gain the value and it will last you all day.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 15, 2014
Dear Keith I

Thank you for opting to post your review of Hilton Auckland on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are delighted you enjoyed your experience and the spectacular harbour views included with the room! It was our pleasure to be of service to you and we hope to welcome you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 9, 2014

Yes Yes Yes, its a superb hotel in a fabulous location. Its clean, good quality and presents extremely well. Excellent bathroom facilities, great bed and sensational harbour & city views.
But at over $500.00 a night it was good but not that good. We have been lucky enough to stay at a few Hotels over the last few years and for what we experienced at this Hotel compared to others at this price we will not be rushing back.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 10, 2014
Dear Rowan M

Thank you for taking the time to review us on TripAdvisor and we are glad you both enjoyed the charm of the hotel’s superb waterfront location. Your feedback regarding price paid is welcomed and taken onboard in the constructive manner intended. Should you decide to return on future visits, we very much look forward to welcoming you back.

Kind regards, Roger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Top Contributor
84 reviews 84 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 8, 2014

We recently stayed at the Hilton for a work conference, the rooms are very well presented and clean. The onsite bar is lovely and had great views out over the ferry basin, it would have benefited from an extra staff member when we were there.
The hotel location is fantastic, particularly as we were heading to Euro for our conference dinner.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 10, 2014
Dear AntipodeanAnn

Thank you for taking the time to post your review on TripAdvisor and it was our pleasure to welcome you to Hilton Auckland for a business conference. I appreciate your positive feedback and am glad that you enjoyed the hotel’s facilities and wonderful location.

Should you be returning to the City of Sails on future travels, we look forward to seeing you once again.

Kind regards, Roger.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#10 Family Hotel in Auckland
#11 Business Hotel in Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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