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“Excellent, friendly hotel” 5 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 77 Hotels in Auckland
Auckland, New Zealand
1 review
“Excellent, friendly hotel”
5 of 5 stars Reviewed May 18, 2014

I spent an excellent week at the Hilton Auckland. From the moment I arrived, very early on the Sunday morning to when I checked out I was well looked after by friendly staff who went out of their way to ensure that I had everything that I needed without ever being intrusive. The location of the hotel is great for getting around the City and with easy access to the ferry terminals for those that want to explore the islands. The breakfast service was fantastic - great variety and consistently fresh and good food throughout the week

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, May 19, 2014
Dear Colin C

Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. It was our pleasure to welcome you to Hilton Auckland as a HHonors Gold traveller.

The team and I are delighted you enjoyed the spectacular and central waterfront location, along with the ambience and facilities at the hotel.

We certainly hope to see you back on future travels.

Kind regards, Roger.
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1,081 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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English first
Larkspur, California
1 review
5 of 5 stars Reviewed May 16, 2014

Nice location for central meetings or touring Auckland - Friendly service, good food a bit pricey. Great breakfast buffet and restaurant overlooking harbour. Was there for 3 nights for business and would certainly stay again.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, June 5, 2014
Dear Karl T

Thank you for choosing Hilton Auckland and for posting your review on TripAdvisor following your recent business trip. I am delighted you enjoyed the experience and our unique waterfront location enjoying magnificent views over Waitemata Harbour.

It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 16, 2014

Went to Auckland for a family surprise, that weekend had a big show in town and the hotels were booking up fast leaving few options but the pricey ones. The price was more than i usually like to pay but i am glad i did. From entering the hotel i was at home, my car was parked, i was shown to a 6th floor room with stunning views across the harbor, the room was spacious and clean and the bed... best sleep ever. Breakfast was perfect and plentiful and nothing was any trouble to the many staff around. Will be back.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, May 18, 2014
Dear legendhire

Thank you for taking the time to review us on TripAdvisor. The team and I are delighted you had a relaxing and pleasing experience, enjoying the hotel’s facilities and stunning location alongside Auckland’s Waitemata harbour.

We look forward to welcoming you back and extending our Hilton hospitality to you next time you visit the city!

Kind regards, Roger.
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Canberra, Australia
1 review
5 of 5 stars Reviewed May 11, 2014

I stay at this hotel regularly and the staff are very friendly and attentive to your needs. The hotel is clean and the restaurant provides top end meals. I continue to recommend this hotel to all looking for a visit to Auckland.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, May 12, 2014
Dear David T

Thank you for sharing and recommending on TripAdvisor. As per my previous correspondence acknowledging the hotel’s online survey you completed, the team and I are delighted you enjoy returning to our waterfront hotel on the Waitemata. It is our pleasure to be of service to you and we look forward to welcoming you back on future travels to the “City of Sails’.

Kind regards, Roger.
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Sydney, Australia
Top Contributor
84 reviews 84 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed May 11, 2014

Stayed one night here. Great location with great harbour views (in the right room) close to bars and restaurants. The hotel itself is quite basic for a Hilton. The rooms are basically fitted out with cheap furniture that looks a little worn. Cheap lights, chairs, horrible curtains etc. Not so good. The bed was comfortable enough, but never made very well by poor housekeeping. Two of my hand towels still had lipstick marks from a previous guest - yuck. The service overall was quite good, albeit very casual. Breakfast was just OK - a buffet, of course (my idea of hell). I got up to grab a bottle of water just as I had started my breakfast and came back to find my plate had been cleared away! I had to have another omelette made. This was a bit of a joke. The lack of professionalism in the serving staff showed. The small gym is good enough. The bar is very large and lacks any atmosphere. Feels like sitting in a hotel lobby. Quite bland and boring. Overall, if it wasn't for the location and the views, the Hilton would not add up to much.

Room Tip: Make sure you get a view of the harbour, otherwise don't stay here.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, May 11, 2014
Dear bluebotty

Thank you for posting a review on TripAdvisor following your recent business travel. I am glad you enjoyed the waterfront location and harbour views, however was disappointed to read you experienced some inconsistencies at the hotel. We aim to provide a quality experience at Hilton Auckland and I am sorry that we did not achieve that on this occasion.

Thank you for choosing to stay at Hilton Auckland and I hope we may see you back on future travels.

Kind regards, Roger.
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 10, 2014

Location was perfect to the location of the Fuller Ferry to the Islands, such as Waiheke Island. Hotel is very clean and staff is very attentive and willing to help and answer any questions. Concierge suggested to make reservation at the Sky tower for lunch. He help to make that for us. It was a beautiful view and we enjoyed the lunch. New Zealand people are very friendly and welcoming. Auckland has a lot to see. Recomment to stay at this hotel.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, May 11, 2014
Dear tobim31

Thank you for sharing your favourable review on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are delighted you enjoyed the hotel’s superb location. It was our pleasure to be of service to you and ensure you enjoyed the delights of our ‘City of Sails’.

Kind regards, Roger.
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Brisbane, Australia
Top Contributor
58 reviews 58 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 6, 2014

Hilton Auckland location is excellent for accessing the CBD, the Wynyard Quarter and the ferry terminal and our room with terrace overlooking the activity of Auckland harbour and docks was quiet & restful.
Had we paid full freight for this (we used Points & Pay method coupled with the Gold membership benefits of free wifi, ets) my review would be different as I do not believe the accommodation and/or the facilities justify the current asking price.
The breakfast offerings in Fish restaurant were quite good however it is the excellent staff there who make the difference.
No executive level in this hotel so two drink vouchers are included at check-in for drinks within a limited range.
Bar service a little scatty.
Nothing to complain in the main about but no compelling reason to return either.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, May 7, 2014
Dear Pmariel

It was our pleasure to welcome you as Hilton HHonor Gold travellers and thank you for sharing your feedback on Tripadvisor.

I am glad you enjoyed the location of the hotel and the experience in FISH and Bellini. Your comments have most certainly been taken onboard and we hope to maybe have an opportunity to welcome you back on future travels.

Kind regards, Roger.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#10 Family Hotel in Auckland
#11 Business Hotel in Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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