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“Terrific Location and Great Service” 4 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 77 Hotels in Auckland
Los Angeles
Top Contributor
81 reviews 81 reviews
76 hotel reviews
Reviews in 61 cities Reviews in 61 cities
172 helpful votes 172 helpful votes
“Terrific Location and Great Service”
4 of 5 stars Reviewed April 18, 2014

Recently renovated, I had a nice room with an excellent view from my large patio overlooking the harbor. This hotel is particularly good if you want a nice little refuge from the hustle of the downtown port area. My room had a very comfortable patio with 2 comfy chaise lounge. The bathroom was nice with a large tub and glass shower. The bed was particularly good and I had 2 great nights sleep. The hotel staff here really stood out and made my stay really easy.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 23, 2014
Dear westwilshire

Thank you for sharing your complimentary review on TripAdvisor following your recent business travels. I am glad to read that you felt right at home, enjoying the ambience and spectacular location.

It was our pleasure to take care of you in true Hilton style and we hope to see you back on future stays.

Kind regards, Roger.
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1,079 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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English first
Napier, New Zealand
1 review
4 of 5 stars Reviewed April 16, 2014

Service was excellent from all departments... friendly, genuine and professional. Hotel is in a wonderful position and handy to everything. The only factor that does not give this hotel a 'WOW' was that you look out onto other residential apartments from your guestroom, if you have not selected a harbour view room. But that is the room type I selected and what I paid for and not every guest room can have the wonderful seaviews!!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 23, 2014
Dear MicheleCole

Thank you for sharing on TripAdvisor. As per my previous correspondence acknowledging the online hotel survey you completed, the team and I are pleased you had a memorable experience at the hotel enjoying the ambience of the property.

It was our pleasure to be of service to you. We look forward to having you to return in the future and you can then experience the delight of one of our Harbour View Rooms!

Kind regards, Roger.
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Sydney, Australia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 16, 2014

I recently spent the weekend at the Hilton Auckland, Deluxe room on the ferry side of the hotel. The room was spacious and it looked like it had been updated (paint and carpet recently) some of the wood panelling did look older. The bed was great, extra's as I requested online came right away. The bathroom was good, water pressure only ok. The concierge Gustavo assisted me in lining up my day at the Auckland races. Bellini's bar is worth while visiting and the fellows know their wines very well. They can suggest some very nice locally sourced wines that you may not find yourself. The Obsidian red blend recommended to me was excellent. (http://www.obsidian.co.nz). I found all the staff cordial, pleasant and helpful. There are many restaurants on the pier side. I did not try the restaurant at the hotel. The hotel is wonderfully located 5 minutes from Queen St. Free wifi booths from Telecom NZ are available there. Plenty of side streets with pubs and shops. I would stay at the Hilton Auckland again.

Room Tip: As the hotel is built out on the pier you can choose the view of the bridge or the view of the city...
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  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 16, 2014
Dear Michael E

Thank you for opting to post your review of Hilton Auckland on TripAdvisor and it was our pleasure to welcome you to our waterfront haven situated at Princes Wharf on the Waitemata harbour.

I am pleased to read that you enjoyed your time exploring Auckland and we look forward to extending the Hilton experience to you once again should you be returning to the City of Sails on future stays.

Kind regards, Roger.
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Long Ditton, Surrey.
Top Contributor
51 reviews 51 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 15, 2014

Stayed here a couple of times and always found the hotel staff to be really helpful and go out of their way to assist you. Location of the hotel is good and you get great views of the city. I would recommend the hotel. The only word of caution is that it can be expensive. That said, you will enjoy it.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 16, 2014
Dear Cholomley

Thank you for posting your review on TripAdvisor. The team and I are glad you enjoyed the Hilton experience and we look forward to having you stay with us again, should future travels bring you back to Auckland.

Kind regards, Roger.
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Melbourne, Australia
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2014 via mobile

Amazing place for anniversary/birthday holiday. From check in to check out all the staff were welcoming, friendly and helpful. Nothing was too much trouble and we had an amazing view from our room. Highly recommend this hotel for a fabulous stay in a perfect location.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 15, 2014
Dear kjwarriner

Thank you very much for posting your review on TripAdvisor. It was our pleasure to welcome you both to the hotel on such a special occasion and I am delighted the team looked after you well.

We hope to see you again soon in the ‘City of Sails’.

Kind regards, Roger.
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Christchurch, New Zealand
1 review
4 of 5 stars Reviewed April 12, 2014

Our stay for a conference and weekend leisure was pleasant and enjoyable . Staff were helpful and efficient. Continental breakfast was a little overpriced though good. The location is great to explore Auckland and beyond. Conference facilities were great.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 13, 2014
Dear Brian C

Thank you for taking the time to complete an online hotel survey and opting to post your review on TripAdvisor. As per my previous correspondence, It was our pleasure to welcome you to Hilton Auckland for your conference and weekend stay.

I am delighted you enjoyed the ambience of the hotel set amongst such a vibrant and convenient location.

Kind regards, Roger.
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Grand Cayman
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 12, 2014

Great place to stay. You are in walking distance to the ferries, shops, restaurants and buses. The staff is very friendly. We had a corner room, which gave us a great view of the harbour. Check in was quick, rooms were superior, beds very comfortable.

Room Tip: If you aren't able to get a waterfront room, ask for a corner room, which is just as good.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, April 13, 2014
Dear cosmo189

Thank you for recommending the hotel on TripAdvisor. The team and I are pleased you enjoyed your time with us, together with the surroundings of Auckland’s Waitemata Harbour.

We look forward to welcoming you back should you return to the City of Sails on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#10 Family Hotel in Auckland
#11 Business Hotel in Auckland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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