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“Interesting location” 4 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 66 Hotels in Auckland
Certificate of Excellence 2014
Sydney, Australia
Top Contributor
89 reviews 89 reviews
80 hotel reviews
Reviews in 75 cities Reviews in 75 cities
69 helpful votes 69 helpful votes
“Interesting location”
4 of 5 stars Reviewed September 28, 2013

The Auckland Hilton is located on a wharf and don't be surprised to open the shades one morning and be nose to nose with a passenger on a cruise ship! I once failed to see the notice in the room, warning of this and certainly got a surprise.
This is an elegant hotel with large rooms and family suites (which we scored on our first stay, but never again). The views over the bay and the city are lovely and the service is very obliging. Had problems on several occasions with the plumbing but everything was done to fix the situation.
Great location for all the trendy bars, restaurants etc and the city shops.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 29, 2013
Dear amberlower

Thank you for choosing to stay at Hilton Auckland on your recent business trip. I am delighted you enjoyed the experience and the hotel's unique waterfront location showcasing magnificent views over Waitemata Harbour.

It was a pleasure having you with us and we look forward to welcoming you back in the future.

Kind regards, Roger.
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1,218 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Sydney, Australia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

We stayed at the Hilton at the end of holiday on my birthday. The service is fantastic we got to the hotel at 11.00 and we were able to go to our room straight away.We paid an extra $60 to be upgraded to a room with a view of the Harbour it was so worth the money.The rooms are average size but the bed was so comfortable. The hotel is within walking distance to everything would definitely stay again

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 29, 2013
Dear mspitstop63

Thank you for posting your generous review on TripAdvisor. The team and I are delighted you enjoyed the hotel’s vibrant surroundings and indulged in the Hilton experience.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

We stayed 2 nights on 6th floor. Room was a reasonable size, not pokey at all, very comfortable, bed/pillows perfect, curtains effective, desk area ample, view interesting and beautiful. Shower/bathroom spacious and luxurious - awesome shower rose and plenty of room for cosmetics etc on vanity.
The restaurant downstairs called Fish was really, really good. Hotel bar area very relaxing, casual, good service, interesting view, and good wine. Room service was prompt and quite generous. We had antipasto plate and it was enormous but a little bit lacking in flavour. Great staff, helpful and polite without being annoying. Easy walking distance to town and some great cafes for late breakfast. All in all a lovely weekend - AND the All Blacks WON!

Room Tip: 611 was good
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 26, 2013
Dear Katemx

Thank you for choosing to stay at Hilton Auckland on your recent getaway. I am pleased you had a memorable experience enjoying the hotel’s facilities and unique location on Princes Wharf, just a stone’s throw from the hub of the city’s entertainment precinct.

It was our pleasure having you with us and we look forward to welcoming you back on future stays.

Kind regards, Roger.
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Melbourne, Australia
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 23, 2013

The Hilton Hotel in Auckland is an amazing place to stay! We stayed there for 3 nights and loved everything: the location, the staff, the breakfast, the room with a huge balcony overlooking the harbour. It was just great! The staff were all lovely and had very good restaurant recommendations as well. All in all just great!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 25, 2013
Dear Eva W

Thank you for recommending Hilton Auckland on TripAdvisor. The team and I are delighted you both had a memorable stay and that the team took good care of you. We look forward to welcoming you back and extending our Hilton hospitality experience should you return to Auckland on future travels.

Kind regards, Roger.
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Auckland, New Zealand
1 review
5 of 5 stars Reviewed September 23, 2013

We went to celebrate our daughter's birthday and we had a lovely time........ All the staff made us feel very special...... Very special location and easy access to Auckland Central. For sure we will stay at the Hilton Auckland again. Thanks

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 25, 2013
Dear Cynara C

Thanks so much for sharing your feedback on TripAdvisor. I am delighted that you had a lovely stay and that the team took good care of you on this special occasion.

We look forward to welcoming you back on future stays.


Kind regards, Roger.
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Auckland, New Zealand
1 review
4 of 5 stars Reviewed September 20, 2013

My friends and I were attending a wedding at the museum, so we decided rather than driving home after the wedding to our homes in the north it would be wiser to get accommodation in the city. We didn't have a lot of choice in selecting a hotel as there was a rugby test on the same night as the wedding so only the most expensive rooms were available but we had a good time with no worries and a very clean room. The staff were very friendly our only down moment was getting ripped off by our taxi driver who charged us $32.00 to get from the hotel to the museum and the pre booked taxi not being there to pick us at midnight from the museum to return us to the hotel, we eventually got a taxi back and that only cost us $14.00 otherwise it was a enjoyable experience.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 22, 2013
Dear Sharon W

Thank you for opting to post your review of Hilton Auckland on TripAdvisor and for sharing your feedback. As per my previous email correspondence acknowledging the hotel’s online survey you completed, the team and I are pleased you enjoyed the experience at the hotel.

We look forward to welcoming you back on future stays.

Kind regards, Roger.
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Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 19, 2013 via mobile

As a diamond member, I enjoyed my 1 week stay with a sea view to die for and breakfast room was even better. Amazing location, heart of all areas and great service... You can ask for. Well done, will sure be back again!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger-Brantsma, General Manager at Hilton Auckland, responded to this review, September 22, 2013
Dear joysoftravels

Thank you for taking the time to post your complimentary review on TripAdvisor. It was our pleasure to welcome you to Hilton Auckland as a HHonors Diamond member.

The team and I are delighted that you enjoyed your time at the hotel and we look forward to welcoming you back on future travels.

Kind regards, Roger.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Auckland
#9 Luxury Hotel in Auckland
#9 Romantic Hotel in Auckland
#10 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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