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“Best Aukland Hotel!!” 4 of 5 stars
Review of Hilton Auckland

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Hilton Auckland
5.0 of 5 Hotel   |   147 Quay Street | Princes Wharf, Auckland 1010, New Zealand   |  
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Ranked #10 of 77 Hotels in Auckland
Certificate of Excellence 2014
Newport Beach, California
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
58 helpful votes 58 helpful votes
“Best Aukland Hotel!!”
4 of 5 stars Reviewed August 19, 2011

This hotel has a Scandinavian design with very minimal and contemporary design. The location right on the water makes easy access to many attractions including sailing on some of the country's former Americas Cup yachts to day trips to the smaller islands such as Waheike island (wineries). There are some great restaurants and bars right outside the front door to hotel. Make sure to make a jump from the sky tower or at least go up too view the entire city. There are more centrally located hotels downtown but I would always return to this hilton.
This hotel caters to the worldwide business travelers and the bar and restaurants are usually filled with people from around the world.

If you are looking for adventure you must travel to the South Island. Queenstown has by far the most to do. Sky diving, jet boat rides, Franz Joseph Glacier, skiing, para sailing, river rafting, bungy jumping just to name a few.

Room Tip: higher floors facing the water.
See more room tips
  • Stayed September 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear CarteBlancWine,

Thank you for taking the time to post your review of the hotel on Tripadvisor. Your feedback is very much appreciated as it helps me to understand where we do well and where we might spend time improving.

I was pleased to see that you enjoyed the hotel, it's contemporary design and convenient location. It was great to see that you were able to enjoy some of Auckland's attractions during your stay including a jump from the Sky Tower.

Thank you for choosing to stay at Hilton Auckland and I hope we have the oportunity to welcome you back on a future visit to Auckland.

Yours sincerely,
Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,217 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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English first
Dallas, Texas
Top Contributor
70 reviews 70 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 19, 2011

I found myself here at the Hilton after the Westin ended up closing it's doors. In the end, the stay was quite good with no real issues at all.

*We were able to check in early (around 10am) the day after a major conference had left the hotel which was a nice surprise. We were ready to just store our bags and wait for a room. To add to the surprise, a nice upgrade to an ocean view was given to us.
*Room was a normal size with sufficient closest and drawer space.
*Internet was wireless and with a strong signal.
*The on-site restaurant is still fairly new (they just rebranded it). While the food was OK, it was slightly overpriced (in my opinion) for what you got....but then this is a hotel restaurant.
*You are only a short walk down the pier to several other restaurants so there is a nice variety.
*The only negative I give this hotel is their workout facility. There were limited free weights (max was about 20 pounds) and limited machines to round out the workout. However, they had plenty of bikes and treadmills. I found it a challenge to get a good workout in since the weights and machines were just not adequate. I will round this out by saying that this gym is adequate for a light workout and it has the "standard" equipment...don't expect to be able to do anything heavy.

All in all, a good hotel in a good location.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear Jeff_in_Dallas,

Thank you for taking the time to post your review of the hotel on Tripadvisor. I appreciate your feedback at helps me to understand where we do well and where we can improve.

I was pleased to see that, in general, your stay appears to have met your expectations. I have noted your comments regarding the gym which is an area we are currently reviewing for a future upgrade.

Thank you for choosing to stay at Hilton Auckland and I hope we will see you back on a future trip to Auckland.

Yours sincerely,

Chris Partridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 52 cities Reviews in 52 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed August 14, 2011

The Hilton in Auckland sits right down on the harbour and looks like an old fashion ocean liner about to heas out to sea. The rooms are nice but it is a long walk from the reception area back down to the road running across the harbourfront (and a very wet walk to business meetings!)

The breakfast staff might have been the nicest and most genuine I have ever come across. I cannot say too much about their attiptude and desire to give the customer a great experience.

  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear Aussie_Andrew,

Thank you for taking the time to post a review of the hotel on Tripadvisor. Your feedback is much appreciated as it helps me to understand where we have done well and if there are opportunities to improve.

I was delighted to see that you enjoyed your stay with us and that the breakfast team left you with such a positive impression.

Thank you for choosing to stay at Hilton Auckland and I do hope we will see you back at the hotel on a future visit to Auckland.

Yours sincerely,

Chris Partridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 13, 2011

Located on the water, this modern and very glassy hotel is a treat. Lovely, efficient staff that is a pleasure to interact with. Rooms are clean and modern. The ones with balconies are quite nice and if you can snag the top floor one with the wrap around terrace, its a real winner. The restaurant is very good though prices are aligned with the top restaurants in town. Breakfast is served in a bright, airy, spot that offers a panoramic view. Intelligently designed with the benefit of a well trained staff, would strong recommend a stay here. Only less than 5 star point is the gym, which, while adequate could use some more up to date equipment and space.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear eton1970,

Thank you for taking the time to post your review of the hotel on Tripadvisor. I appreciate your feedback as it helps me understand where we do well and where we can improve.

I was delighted to read that your stay met your expectations and that you found the hotel team responded to your needs. It was also pleasing to see you enjoyed your breakfast at our newly refurbished restaurant. I have noted your comments regarding the gym, which is an area that we are currently reviewing.

Thank you for choosing to stay at Hilton Auckland and I hope we have the oportunity to welcome you back on future travels.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broadbeach, Australia
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 7, 2011

I stayed here for a couple of nights, during which we used the hotel facilities for a meeting. The location on the harbour is great (although the cruise liner outside my winder for a half day wasn't all that attractive) with plenty of restaurants and nightlife nearby - but a decent hike up the hill (10 to 15 mins) to most client offices I needed to visit. The rooms was small, but relatively well appointed. Staff were courteous, but not outstanding. Facilities were limited, and the breakfast restaurant average. Overall, not great value (and extra's were pricey), but the breath of fresh air when you walked out of the hotel onto the wharf on which it is built got your day started on the right foot.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear 20clicks,

Thank you for taking time to post your review of the hotel on Tripadvisor following your stay with us in February. Your feedback is appreciated as it enables me to see where we do well and where we might improve.

It was great to see that you found our location convenient for your needs while in Auckland. I have noted your feedback regarding the team at the hotel and breakfast in the restaurant. Since your stay we have refurbished the restaurant and made some changes to our breakfast buffet that include adding a chef to cook eggs to order in the restaurant itself.

Thank you for choosing to stay at Hilton Auckland and I hope we may see you back on a future trip to Auckland.

Yours sincerely,

Chris Partridge
General Manager
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Canberra, Australia
Top Contributor
63 reviews 63 reviews
45 hotel reviews
Reviews in 48 cities Reviews in 48 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed August 6, 2011

We had just one night at the Hilton and enjoyed our stay. Our harbour view room was on the top floor, overlooking the ferry terminal. It had a a good size balcony with table and chairs. The decor was perhaps a bit minimalist but the room was comfortable and very well maintained. Liked the bathroom.
Having arrived after 7pm, we headed out for dinner. There were a number of restaurants within a few minutes' walk (we ended up at Monsoon Poon - excellent) and we also walked into the city centre, less than 5 minutes away.
The ground floor bar offered a good range of NZ wines at reasonable prices for post-dinner drinks. Service was prompt and reasonably friendly.
Breakfast was served in the newly re-opened restaurant (was White, is now Fish). Not really sure what the renovations were but it was clean and fresh. Breakfast was fairly standard for a 4- 5 star hotel, with the benefit of an egg chef. Nice smoked salmon and a good range of decent bread.
All in all a good stay and I would go back again.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear traveltimeCanberra,

Thank you for taking the time to post a review of the hotel on Tripadvisor following your recent stay. Your feedback is valuable for me to understand where we do well and where we can improve.

I was delighted to read that you enjoyed your stay at the hotel and that you also enjoyed the views from your room. I am also happy that you found the hotel well located for visiting central Auckland attractions. I note that you had breakfast in our newly refurbished restaurant where we have taken the opportunity to replace all the existing furniture, add new lighting and create an all weather outdoor dining option complete with open fireplace.

Thank you for choosing to stay at Hilton Auckland and I hope we have the opportunity to welcome you back on a future trip to Auckland.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Te Anau
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 30, 2011

My wife and I spent 1 night at the Hilton while travelling to Waiheke Island for our 20th wedding anniversary. The room and service was fantastic and the breakfast buffet was very good. Great location, great outlook and views, quiet and private

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPHIAKL, General Manager at Hilton Auckland, responded to this review, August 24, 2011
Dear Andrew10026,

Thank you for taking the time to post a review of the hotel on Tripadvisor following your stay in April. Your feedback is very much appreciated as it lets me know where we are doing well and if there is anything we can improve on.

I was delighted to read that you enjoyed your stay with us on the way to Waiheke Island and I hope you enjoyed your wedding anniversary trip. I am also pleased to see you enjoyed breakfast and the views over the Waitemata Harbour.

Thank you for choosing to stay at Hilton Auckland and I hope we may see you back at the hotel on a future visit to Auckland.

Yours sincerely,

Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Auckland

Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
#9 Luxury Hotel in Auckland
#10 Business Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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