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“Comfortable and cute but overpriced” 4 of 5 stars
Review of The Surrey Hotel

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The Surrey Hotel
4.0 of 5 Hotel   |   465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)   |  
Hotel amenities
Ranked #43 of 77 Hotels in Auckland
Wellington, New Zealand
Senior Contributor
48 reviews 48 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
10 helpful votes 10 helpful votes
“Comfortable and cute but overpriced”
4 of 5 stars Reviewed June 27, 2012

This is one of the only hotels in Grey Lynn, so has something of a monopoly on visitors who need to stay there. It's characterful inside and out and has a quaint charm, though rooms on the top floor can't be accessed by elevator, and some rooms are a bit hard to find. Some rooms (despite them being non-smoking) smell vaguely of smoke - possibly from the heater vent sucking air from outside. While there are one or two nice touches - complimentary newspaper, tea, coffee, fridge and a good continental breakfast - these barely make up for the price. The place needs to be charging two thirds of what it is. As others have said, the staff are great: helpful, friendly and attentive, so on that basis I will stay again.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Surrey Hotel, responded to this review, July 1, 2012
Thanks for your feedback. Next time you come to the hotel, please request the area of the hotel you prefer and we will ensure you a room that is suitable. We have some great deals available at the moment, including 50% off your main course when dining with us, all you need to do is make a booking and be in before 7.30pm!
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95 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • French first
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English first
Christchurch, New Zealand
Top Contributor
61 reviews 61 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 4, 2012

The staff we interacted with were all very friendly and helpful - as was the house cat.
The pub/restaurant is pretty decent (we recommend the pizza).
There are a good range of local facilities within a few minutes walk (supermarket, pharmacy, restaurants and cafes) and it's within reach of the CBD.

However, the downside of our stay was the room itself - overlooking the indoor pool, neat and tidy but a bit dilapidated. When we arrived there was a strong smell of air freshener; on later days it was gone, leaving a damp, musty smell. The room suffered badly from overnight condensation (it was June, so this is maybe to be expected in some buildings), which probably explains the peeling wallpaper and the mould patch on the ceiling. The air-con and fridge were noisy but functional; the room would benefit from proper ventilation.

As it stands we got a good deal on the rooms due to a group booking, but we'd have been happy to pay more for a room if it was in better condition. The location and staff were excellent - the hotel has the potential to be really great if the room quality was improved.

Room Tip: Some rooms overlook the pool - this can get quite noisy during pool hours.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at The Surrey Hotel, responded to this review, July 1, 2012
We really appreciate your comments and are pleased to advise that the standard room you were in has now been fully refurbished. In fact all our standard rooms and our family rooms are being refurbished over the next couple of months. These rooms have been gutted and everything replaced!
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New Zealand
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 31, 2012

Was clean and tidy place was close to shopping area, which we had a lovely curry from would recommend to all.Close to western springs for speed way. Loved the house cat, In all pleasant place to stay Would be happy to stay again

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tauranga, New Zealand
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 30, 2012

We stayed 2 nights in a 2 bedroom suite. The rooms are clean but the whole Hotel is a little dated and looks as if it needs a bit of money spent on it.
The staff were simply fantastic and very friendly which was a great plus and its proximity to the ZOO and Ponsonby is a real bonus.
It does represent good value for money but I have stayed at better places for the same outlay.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryde, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 5, 2012

We booked this last minute having decided to stay on in Auckland after staying with friends who live round the corner. It was $60 cheaper to book online through the hotels website than at the reception desk.
Room was clean, everything worked, free travel cot for the baby which was great.
Down points are the noise - we stayed in the motel bit over the road from the main hotel, our room backed onto the Western motorway, so you couldn't keep the windows open at night, at the front was Great North Road, plus we had to park on the road on the saturday night.
Good points are the location - easy walk to nice cafes, Ponsonby and Western Springs - good with the baby.
Good value room for easy access into city.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2012

very comforable with good sleep and close city. price also very good and nice for swiming.

Room Tip: rooms behind recepchen good
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 8, 2012

Stayed in a 1 bedroom unit. Rooms were a little disorganised for families. TV channel selection was poor. Cooking facilities were poor considering the family type room (only 2 hot plates and a microwave, no oven or dishwasher)

Pool was ok but not suitable for young children and also I would hate to be in one of the rooms within the main compound as pool noise would have echoed around.

Good parking but has recently changed it's name to Surrey Hill Pub/ Hotel so can be hard to find if booked as Quality Inn

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Surrey Hotel

Address: 465 Great North Road | Grey Lynn, Auckland 1021, New Zealand (Formerly Quality Inn West End)
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in Auckland
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Surrey Hotel 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Surrey Hotel comprises of a hotel and motel complex offering a wide range of accommodation options for the budget conscious corporate or leisure traveler. The hotel complex houses The Surrey Pub, indoor pool, spa and gym. The unique English theme with it's charming decor, antiques and memorabilia as well as the informal kiwi style hospitality make for an enjoyable stay. ... more   less 
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Also Known As:
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Auckland, New Zealand

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