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“Friendly Staff. Great Rooms” 4 of 5 stars
Review of Crowne Plaza Auckland

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Crowne Plaza Auckland
4.5 of 5 Hotel   |   128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand   |  
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Ranked #14 of 76 Hotels in Auckland
Adelaide, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Friendly Staff. Great Rooms”
4 of 5 stars Reviewed July 22, 2014

I have stayed in alot of hotels in Auckland and I would say the Crowne Plaza Auckland is one of the best. I travel to Auckland for work regularly and have tried them all, but I keep coming back to the Crowne Plaza for the service and the comfort. The staff are all welcoming and friendly and they are always there to help. The rooms are comfortable and clean and well stocked. If you can manage to book a Club room on the top floors even better. They have a private club lounge where happy hours are held and breakfast is supplied free of charge.
Definately consider this one on your next trip.

Room Tip: Try and get the top 2 floors for Club Lounge access.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 24, 2014
Dear Keith B,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW!!! We were delighted to read your great comments regarding our welcoming, friendly and helpful team and our comfortable and clean rooms. Guest service is our number one priority so it is always a delight to read that we have got this right. Your kind words are a real motivator, so we will ensure that these are shared throughout the team.

Thank you for also for recommending us so highly and we look forward to welcoming you back again.

Kind Regards,
The team at Crowne Plaza Auckland
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827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Balclutha, Otago, New Zealand
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

Lovely rooms, the most comfortable beds ever, staff constantly smiling and helpful, meals great. ... and prime location right in the heart of auckland. Couldn't ask for better! Highly recommended to those looking for a great stay.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 23, 2014
Dear Tracey M,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW!! We were delighted to read your great comments regarding our rooms, comfortable beds, meals, location and our smiling, helpful team. Thank you also for recommending us so highly.

We look forward to welcoming you back again!

Kind Regards,
The team at Crowne Plaza Auckland.
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Wellington, New Zealand
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 19, 2014

Crowne Plaza is one of those large hotels attached to a shopping mall which leads to the main part of downtown. The hotel is friendly, warm and well situated. It is an easy 15 minute walk to Britomart and convenient to buses. Staff are friendly and helpful. Our room was clean and comfortable. Will stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 20, 2014
Dear Stan061,

Thank you for your great four star review! We were delighted to read that you enjoyed your stay with us and found our location well situated for your purpose of travel. Thank you also for your kind words regarding the helpfulness and friendliness of our team.

We look forward to welcoming you back in the future.

Kind Regards,
The team at Crowne Plaza Auckland.
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Sydney, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 16, 2014

Couldn't fault their staff. Professional and great service. Always a smile on their faces. Location is ideal if you wish to be in the middle of Auckland.

Although the hotel fixtures and décor are feeling a little old and tired. Needs a refresher/make-over.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 20, 2014
Dear Cruzmeister,

Thank you for your review of our hotel. We were pleased to read that you enjoyed your stay with us and that you could not fault the service and professionalism of our staff. Guest service is our number 1 priority so it is always a delight to read that we have got it right.

We look forward to welcoming you back again.

Kind Regards,
The team at Crowne Plaza Auckland
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Wamboin
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 12, 2014

I spent three nights at the Crowne Plaza, on business. I was given an upgrade (I'm an IHG Platinum Ambassador, but an upgrade to a suite with club access was more than I'd have expected).

It was very good value, solid (a little old-fashioned, but in a nice way) the check-in and concierge staff particularly helpful. The breakfast buffet was also good, and I appreciated the light meals available at the bar. My room was quiet (the 'view' was of another hotel, very close); the internet worked well. All told, highly recommended.

A few points: the television range is pretty miserable, and the NZ services seem largely to turn into infomercials shortly after midnight: it might be worth adding some cable entertainment programs (as a fair number of people staying may have jetlag). I'd also strongly recommend the express bus from the airport - $16 a trip, as compared to $100 for a cab, and not all that much slower - unless you *have* to be at a particular place at a particular time

Room Tip: Big advantages to having IHG status - *then* the wifi is free
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 15, 2014
Dear Menippus,

A HUGE THANK YOU for your wonderful FIVE STAR REVIEW and the high recommendation!!!!! It was great to read that you enjoyed your stay and that you found our check in and concierge staff helpful. Guest service is our number 1 priority so it is always a delight to read that we have got it right. We were disappointed to read that you found our range of television channels limiting as we have an extensive choice including both Sky TV and pay-per-view movie options. Thank you also for pointing out the transport options from the airport. There are many options available and our team is always happy to assist with helping you decide what is the best choice for you.

We look forward to welcoming you back again.

Kind Regards,
The Team at Crowne Plaza Auckland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri City, Texas
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 11, 2014

I booked 2 nights on points and have IHG platinum. We got upgraded to a club level room. The club was good, but the food not as good as other clubs I've been too. The hotel has a good location for foot travel, but not good for driving. Parking is self parking only in a parking garage next door. Very friendly staff.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 13, 2014
Dear Ray840,

A MASSIVE THANK YOU for your 5 star review! I'm delighted to read you had a great stay with us in our club room and found our hotel to be a good base for exploring the city by foot. Our Executive Chef and his team our currently working on the Club food offering. I'm positive you will change your views about our club lounge offering. Thank you for your kind words regarding our team. I will make sure all the team see your review - it is a real motivator.

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - Good Staff! Good Room!!
E-mail: johnson.joseph@ihg.com
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Coppabella, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 11, 2014 via mobile

We spent a great weekend at the Crowne Plaza Auckland for the tall ships festival. The hotel was really nice and the buffett breakfast was fantastic. My next visit to Auckland we will be returning to the Crowne Plaza for sure.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NZIHG, Manager at Crowne Plaza Auckland, responded to this review, July 13, 2014
Dear Thomas O,

A HUGE THANK YOU for a FIVE STAR REVIEW!!!!! I do really appreciate it when our guests award us this accolade. I'm pleased to read you had a great stay with us. I'm thrilled to see you loved our elaborate buffet breakfast. Guest service is our number 1 priority so it is always a delight to read that we have got it right. Thank you for recommending us!

I look forward to welcome you in the near future.

Kind regards,

Johnson Joseph
Operations Manager
Crowne Plaza Auckland - For business or leisure! we can do them both!!
E-mail: johnson.joseph@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Auckland

Address: 128 Albert St | P.O. Box 6841, Auckland 1030, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Auckland
#10 Business Hotel in Auckland
#13 Luxury Hotel in Auckland
#17 Romantic Hotel in Auckland
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Auckland 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Conveniently located in the heart of Auckland s business district, above the Atrium on Elliott shopping complex and just a few minutes walk from The Edge Entertainment Centre, Sky City and Queen Street s golden mile, Crowne Plaza Auckland is the ideal base when visiting the city of sails. With 13 floors of accommodation including the Crowne Plaza Club, a choice of 10 meeting rooms offering 14 configurations plus several dining and relaxation options, we can provide for all your business hotel requirements. Crowne Plaza Auckland is truly The Place To Meet . ... more   less 
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Also Known As:
Crowne Plaza Auckland Hotel Auckland Central
Auckland Crowne Plaza
Crowne Plaza Auckland New Zealand

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